Article ID : 00229955 / Last Modified : 10/11/2021

Ambient Sound Mode or Noise Canceling function changes unexpectedly, or a notification sound is sometimes heard

    This may occur in the following situations:

    The touch sensor on the headphones was covered unintentionally (for Truly Wireless headphones with touch sensors)

    Adaptive Sound Control is set to On

    Notification Tone When Switching is set to On