Article ID : 00242408 / Last Modified : 08/10/2020

Google Assistant unintentionally starts when I try to switch the Noise Canceling and Ambient Sound Mode functions

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If your headphones and Bluetooth® device are reconnected, the Google Assistant notification may pop up. If you tap the notification, the assignment of the headphone button or touch sensor function will be switched to the Google Assistant. If this happens, change the assignment back to Ambient Sound Control using the Sony | Headphones Connect app.

    IMPORTANT: If the same notification reappears, don't tap the notification. Swipe the notification to turn it off.