Article ID : 00250779 / Last Modified : 09/27/2021

How to care for the headphones

    IMPORTANT:  If you have the WF-1000XM4 earbuds, refer to the How to care for the WF-1000XM4 headphones article instead.

    If the earbuds are not well-maintained and foreign substances (such as dust or earwax) build up, the volume may seem lower than usual or not heard at all, they may not charge properly, or the water resistant or dust proofing performance may be affected. We recommend you care for the headphones regularly to prevent these issues.

    Before you start

    • Use a soft dry cloth or cotton swab. If the headphones are extremely dirty, use a cloth slightly dampened with a diluted neutral detergent.
    • Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
    • Do not leave the headphones in a cold environment, as any water or moisture left on the headphones may freeze.
    • To prevent malfunction, make sure to wipe off any water or moisture after use.

    Instructions to clean your headphones

    1. Remove the earbud tips
    2. Clean the headphones.

    3. Attach the earbud tips.