Originally Posted: 11/19/2020
Dear Valued Sony Customer,
Some WI-SP510 wireless headphones may experience issues due to corrosion from liquid damage within the remote control component.
To address this issue, we will extend the warranty for Affected Units, for this issue, until November 30, 2022. For all other issues, the terms of the Limited Warranty that came with the product remain in effect.
We apologize for any inconvenience and thank you for your kind understanding and cooperation.
Symptoms
Affected Units may experience the following issues.
- Cannot power on
- Cannot charge
Affected Units
Black WI-SP510 headphones with serial numbers between 4000001 and 4043580
The model number is on the built-in rechargeable battery.
The serial number is on the right earbud.
Resolution
If your black WI-SP510 with a serial number between 4000001 and 4043580 is experiencing this issue, please Contact the Product Support team .
For recommendations about how to avoid liquid damage, please see Safeguard the WI-SP510 and avoid liquid damage by sealing the USB-cover.