3.6 based on 14 customer reviews
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1
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Average
Good
Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Bravia Cam
CMU-BC1 20/09/2023 by Oldrocker8 (United Kingdom)
I bought the Camera to enhance my new Sony bravia 55 in television. The camera sits nearly at top centre with a small lip bracket and plugs into the TVs USB port. Setup was quick and easy the Sony recognise the camera and started the setup and tutorial. Easy to use hand gestures to control volume, power off, and much more. Can be used as a webcam using an app. The auto person recognition for setting the volume balance and seat position worked well. The cam adjusts the TV brightness and power saving features. The firmware for the cam updates via the TV notification and is simple keeping the system bugs and fixes latest version
Excellent
Excellent
Excellent
Can't get it to work and get through to support
CMUBC1 11/09/2024 by unhappy camera customer (USA) Verified Purchaser Verified
Purchased a 75" TV and camera, Geek squad came to install the TV and camera had not seen the camera before. I have called the Sony support line 5 times and as soon as the virtual assistant says I will get you a support number and transfer you to support it hangs up.
Excellent
Excellent
Poor
14 Customer Reviews
Great Features
CMU-BC1 10/03/2026 by Joyful94 (United Kingdom) Verified Purchaser Verified
I bought this about 10 days ago. It is a simple as plug n play. It allows you to use hand gestures to change the volume, fast forward or change programmes, it is also fun to switch off the TV when the remote has ‘disappeared’. It monitors when and where you are in the room and adjusts sound and lighting accordingly. Looking forward to using it with AirPlay 2 for group chats.
Ok.
CMU-BC1 18/12/2025 by Supajen2010 (United Kingdom) Verified Purchaser Verified
Hard to get going with this tv. Not hugely impressed yet
Hi,
Thank you for your feedback.
We're sorry to hear that you're facing difficulties using the CMU-BC1 with your TV.
You can easily install your Bravia CAM by following the instructions here: https://cutt.ly/Jtf28nEy
Additionally, you can learn more about using the CAM at this link: https://cutt.ly/ltf25ecp
Furthermore, if any further assistance is needed, please feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).
Menna @Sony Support UK
Very handy!
CMU-BC1 04/12/2025 by Sketoze (United Kingdom) Verified Purchaser Verified
I use the bravia cam gestures to control the volume on my Bravia 8 II when I cannot find my remote. I also use it for during family calls using google meets.
Good
Excellent
Good
Fantastic service
CMU-BC1 10/02/2025 by Boaty (United Kingdom)
I forgot to add the free camera bundle to my TV purchase, one email to Sony and all fixed. New order made by Sony on my behalf and camera arrived 2 days later. Great service.
Excellent
Excellent
Excellent
Sony camera for Sony Bravia TV.
CMUBC1 07/10/2024 by Bigmon (USA) Verified Purchaser Verified
Enhances My experience the camera looks like it calibrated the TV for me. Excellent picture. I recommend you buy it.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Bigmon, awesome! We're glad you like the picture quality of our product! Thanks for choosing Sony! ~Earl
Doesn’t work! Zoom won’t work, as advertised
CMUBC1 20/09/2024 by BillyV (USA) Verified Purchaser Verified
We have several brand new Sony TVs and received a solicitation from Sony to purchase this camera so we could use the new Zoom APP. We have the latest firmware and the camera does NOT work with the Zoom APP on any of the NEW TVs running the latest SONY firmware. Disappointing.
Poor
Poor
Poor
Poor
Average
Hi BillyV, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the zoom app on your Sony unit. We'd like to know more details regarding the TV model that you have. You can check the compatible TV models on this link:
https://www.sony.com/electronics/support/articles/00295376?utm_source
Please make sure that the camera is properly connected to the TV via a USB cable. A loose or faulty connection can cause the camera to not be recognized by the TV. Try uninstalling and then reinstalling the Zoom app on your TV. This can sometimes resolve issues related to app functionality.
You can find these links helpful in troubleshooting the issue on your TV:
https://www.sony.com/electronics/support/articles/00279217?utm_source
https://www.sony.com/electronics/support/articles/00295376?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Can't get it to work and get through to support
CMUBC1 11/09/2024 by unhappy camera customer (USA) Verified Purchaser Verified
Purchased a 75" TV and camera, Geek squad came to install the TV and camera had not seen the camera before. I have called the Sony support line 5 times and as soon as the virtual assistant says I will get you a support number and transfer you to support it hangs up.
Excellent
Excellent
Poor
Hi unhappy camera customer, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. This is definitely not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
not working
CMU-BC1 05/09/2024 by rythm2 (United Kingdom)
bought few days ago and trid alsorts to use. no updtion noo online help wont connect to usb. had to use a webcam app from internet which worked but now uses to infastructure of bravia webcam. returning it if sony will hlp to hontact as it so not viable to chat to some one
Fair
Fair
Poor
Hi rythm2,
Thank you for your review.
We're sorry to hear that you're unable to connect your Sony CMU-BC1. You can follow the steps mentioned here and test it again: https://cutt.ly/2eEjCA6F
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Michael @ Sony Support UK
Braving Cam
CMUBC1 16/06/2024 by Gualy (USA) Verified Purchaser Verified
I like my Bravia Cam. You can control your tv only using your hands.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Gualy,
Great! We're thrilled that you are enjoying the TV control functions of the Sony BRAVIA CAM. Thank you for choosing Sony!
-Ralph
Bravia Cam
CMU-BC1 20/09/2023 by Oldrocker8 (United Kingdom)
I bought the Camera to enhance my new Sony bravia 55 in television. The camera sits nearly at top centre with a small lip bracket and plugs into the TVs USB port. Setup was quick and easy the Sony recognise the camera and started the setup and tutorial. Easy to use hand gestures to control volume, power off, and much more. Can be used as a webcam using an app. The auto person recognition for setting the volume balance and seat position worked well. The cam adjusts the TV brightness and power saving features. The firmware for the cam updates via the TV notification and is simple keeping the system bugs and fixes latest version
Excellent
Excellent
Excellent
Hi,
Thank you for your feedback.
We're glad to hear that you're enjoying your Bravia cam.
We hope you will continue to enjoy it for many more years to come!
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Quality product
CMU-BC1 08/09/2023 by Cuttlechucker (United Kingdom)
Superb picture and the subtitles are distinct and do not obstruct the picture A Great buy Bit more thought needed on the remote as the buttons are not of a decent size for older people.
Excellent
Excellent
Good
BRAVIA CAM
CMUBC1 12/07/2023 by Larry Me (USA) Verified Purchaser Verified
I love the BRAVIA CAM along with new Sony BRAVIA 77 XR OLED
Excellent
Excellent
Excellent
Excellent
Excellent
Hi Larry, we're glad you love our product! Connect the Sony BRAVIA CAM to your BRAVIA XR TV and enjoy television like never before. BRAVIA CAM recognizes where you are in the room and how far you are from the TV, then adjusts sound and picture settings so they're just right. This means audio - including dialog - is clearer and more immersive with picture brightness tailored to your viewing environment. Thanks for choosing SONY. ~Earl
Good features but just ok performance.
CMUBC1 09/12/2022 by Zack Saad (USA)
So I’ve had this for only a day. But I’ve been able to test all the available features in different situations. When sitting to the side of the tv sometimes the camera doesn’t detect your hand for gesture control. The sound and picture adjustments work as advertised and I’m happy with it. All the other features work great. Overall I think it has some cool features with hopefully more to come.(I used this on my Sony x95k)
Average
Average
Excellent
Excellent
Hi Zack, we're glad you like the features of our product. We're sorry to hear that you have an issue with your BRAVIA CAM. BRAVIA CAM senses a range of about 7m. Please make sure that you are within range when performing gestures. The TV may not be detected or have some error due to the camera angle or position of people between the TV and the camera. Please change the camera angle or position to get a more accurate result. You can check this link for more details:
https://www.sony.com/electronics/support/accessories-television-projector-accessories/cmu-bc1/articles/00279217
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
Enjoy television like never before. BRAVIA CAM recognizes where you are in the room and how far you are from the TV, then adjusts sound and picture settings so they're just right. This means audio - including dialog - is clearer and more immersive with picture brightness tailored to your viewing environment. Thanks for choosing SONY. ~Earl
Misleading Product with USB that should be HDMI
CMU-BC1 03/09/2022 by CXGuru (United Kingdom)
I bought this for my elderly parents to have on their TV it arrived with a USB connector all the setup help indicates that it should have an HDMI connector. I'm spending £15 buying connectors in the hope that I can get it to work. It is misleading because its supposed to be an HDMI connection and its not.
Poor
Fair
Poor
Hi CXGuru,
Thank you for your review.
We're sorry to hear that you're facing difficulties setting up your Bravia cam to the TV.
We can confirm that it's connected via the USB port, and not HDMI: https://bit.ly/3KREwBE & https://bit.ly/3RzvsmU.
So you don't need to rely on any HDMI connectors at all.
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK