Product Reviews

Hi Vityok,

We’re thrilled to hear your KD-75X80J is still performing perfectly after all these years! It’s wonderful to know that our commitment to durability and quality continues to enhance your home entertainment experience.

Thanks for choosing Sony.

Best regards,

Eliab

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing picture issues with your KD-50X81J, and that the quality isn't up to your liking. This is not the norm, as we always strive to deliver the best quality possible.

Make sure to follow the steps below and test again:
1. Remove the CAM module of the TV.
2. Tune to an FTA (Free-To-Air) channel (so the TV picture appears).
3. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables or USB, etc.).
4. Unplug the TV from the mains and leave it for 1 minute, and then plug it back.
5. Make sure the software is updated to the latest version: https://cutt.ly/wrjx8IPU
6. In case the issue persists, perform a factory data reset: Press HOME, then select [Settings] → [Storage and reset] → [Factory Settings].

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi John, thanks for your review.

We're sorry to hear you have those issues with your BRAVIA X80J. The blinking white screen, freezing and the dead pixels sound like really annoying issues; you may check some settings in order to verify if everything is as it should be:

1- Check for missing updates, go to settings > system > about > system software update > check for system software update.

2- Turn on Simple IP control, go to settings > network & internet > home network > IP control > turn on simple IP control.

3- Check for CEC issues, try using your TV without devices (HDMI) and check if issue persist, if it does, the issue may be CEC related.

4- Check for available space, go to settings > system > storage > available storage > if you have less than 600mb, we suggest you deleting some apps or try cleaning the cache data on your TV, sometimes when the TV doesn't have the enough space, it may act in strange ways.

We hope you find these steps useful.

You may check the resources on the links below:
https://www.sony.com/electronics/support/articles/00283632
https://www.sony.com/electronics/support/articles/00028577
https://www.sony.com/electronics/support/articles/00161073

Hi,

Thank you for your feedback.

We're sorry to learn about your experience and that the KD-43X80J quality isn't up to your liking. This is not the norm, as we always strive to deliver the best quality possible.

If you mean that the TV doesn't turn on at all and there is no LED light coming from it, try the steps below and test again:
1. Disconnect all externals (e.g. sky box, Ariel cable, HDMI cables or USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute and then plug it back.

In case the issue persists, perform a forced factory data reset by following the steps below:
1. Unplug the TV from the mains.
2. Press and hold the power button on the TV, not on the remote control.
3. Plug the TV back while holding the power button on the TV.
4. Do not release your fingers until the LED flashes in white or until the screen turns on.

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're happy to hear that you're enjoying your XR-48A90K and happy with the quality we always aim to deliver! Yet, we're sorry to learn that you're facing difficulties with it.

Although we're unable to guarantee the full functionality of 3rd party devices, you can follow the steps here and test again: https://cutt.ly/qe5yD30p

Also, you can adjust the picture quality by following the steps here: https://cutt.ly/Me5yLhuC

Moreover, if you need any further assistance, please do not hesitate to contact us using the details here: https://cutt.ly/heoRCkdW

Menna @Sony Support UK

Hi Birdman1212, awesome! We're glad you like the picture quality of our product. Thanks for choosing Sony! ~Earl

Hi Jwh67,

You made the right choice upgrading to the Sony X80J! We're thrilled that you are enjoying the performance of the TV. Thank you for choosing Sony!

-Ralph

Hi Gritty,

Thank you for your feedback!
We're sorry to hear that you're facing difficulties with your KD-43X80J.

To ensure the optimum performance of the TV make sure that the software is updated using this link: https://cutt.ly/geOm7JGQ
Also, to be able to control the subtitle on life TV channels using the subtitle button on the remote control supplied, try the below steps:
Press the (Quick Settings) button on the remote control, then select [Settings] → [Channels & Inputs] → [Preferences (Channels)] → [Subtitle settings] → [On].

We'll be glad to help if any further assistance is needed, you can contact us using this link: https://cutt.ly/eeOQw8hj (Copy & Paste the link to your browser)

Nihad @Sony support UK

Hi Highkloud, We're delighted to hear that you love the TV. Your feedback is greatly appreciated and we thank you for choosing Sony. Erin

Hi S sunny,

Thank you for your review.

We're sorry to hear that you're facing difficulties with repairing your KD-43X80J.

Having read your feedback about the unavailable panel board, we would like to be able to offer some assistance, so please contact us to be able to check the available service options from our end.

You can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Robin66, Fantastic! We're thrilled to hear that your KD50X80J TV has been serving you well for the past five years without any issues. Also it's great to know that you're enjoying the perfect picture quality. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Sam2001, Amazing! Thank you for your wonderful review! We're thrilled to hear that you find the KD50X80J to be an excellent value. While we understand that there are differences compared to our higher premium models, we're glad that this TV meets your expectations, especially for darker areas. Your recommendation means a lot to us. Enjoy your viewing experience and thank you so much for choosing Sony! - Romeo

Hey,
Thank you for your feedback.

We're sorry to hear that you're facing difficulties with KD-55X80J.

Try following these steps:
1-Update the software v6.7546: https://cutt.ly/uez9KHGj
2-Try to troubleshoot the remote following this: https://cutt.ly/eez9K9VL
3-Perform a factory reset: https://cutt.ly/EeiHOxRy

If you still require any assistance, you can contact us using this link: https://cutt.ly/heoRCkdW

Maryam @Sony support UK

Hi Noopur, thanks for choosing and purchasing our product. We're glad you like the sound quality of the X80J. We appreciate your feedback regarding the picture quality of your Sony unit. You can find this link helpful in adjusting the picture quality of the TV:

https://www.sony.com/electronics/support/articles/00190409

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J

Thanks for choosing Sony.

Sincerely,
Earl

Hi Despicableeeeee,

Thank you for choosing and purchasing our X80J 4K Ultra HD Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please check this article on how to isolate and resolve your issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80j/articles/00202613

Our television comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the TV. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi,
Thank you for your review.

We're sorry to hear that your KD-55X80J is turning itself off.
Could you try the steps in the link below and test again:
https://bit.ly/3PuP8bg

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi thegap81,

Thank you for your feedback.
We're sorry to learn that some apps are missing, and there's a popping sound when navigating the menu for the first time.
We can confirm that the availability of the apps depends on the region, this isn't a malfunction. For example, the TV supports connecting to Alexa, but not in Cyprus.

Regarding the popping noise, we recommend following the steps on the link below to resolve the issue: https://cutt.ly/rwJxiP7k
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi Romi028,

We're sorry to hear about the TV screen randomly glitches, freezes, or lags. This is definitely not the buying experience we want our customers to have. Your feedback is extremely important to us and is very much appreciated. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV.

If you experience slow, unresponsive or freezes with the TV, please follow the steps from this link to resolve this issue: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80cj/articles/00202120

We also recommend performing a factory data reset on the TV to resolve the issue. For steps on how to perform factory data reset, please visit the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80cj/articles/00159487

We want to make sure you’re taken care of. For us to better assist you, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80CJ:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi Skillett,

That's great! We're glad to hear that you're enjoying your new Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-David

Hi doug53,

We're sorry to learn that your TV developed a fault.
Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi Jon66,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
We'll make sure to pass your feedback about the satellite tuner through the proper channels for future consideration.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).

Hana @Sony support UK

Hi BucksBentley,
Thank you for your valuable feedback! It's wonderful to hear that you are having a great time with the outstanding picture quality and easy installation of your Sony TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony! - Kris

Hi,

Thank you for your review, and we're sorry to hear that you're having an issue with your Sony TV.

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers! And hope to hear you're enjoying your TV once again soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony Support UK

Hi Antoutou, Perfect! Thank you so much for the 5-stars review and for sharing your awesome experience with our 50” X80J TV. We are delighted to hear that you like the features as well as its incredible picture and overall performance. We're really glad that you are satisfied with your purchase. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for your purchase! -Jess

Hi Antoutou, We are thrilled to hear that you are very satisfied with your new Sony BRAVIA 4K smart Google TV. Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for trusting Sony! Vincent

Hi nina2023,

Thank you for the purchase! We're sorry to hear if you can't get channels with your TV. If you directly connect your TV to an antenna, use Auto Program to scan for available channels. Take note that Auto Program may take a few minutes if there are many receivable channels.The channels that appear vary depending on your region, and the type and placement of your antenna. Check this article for more details.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x80j/articles/00158454

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thank you for choosing Sony!

-David

Hi LBrown,

Thank you for your feedback.
We're sorry to learn that you went through this experience, and we'll do our best to help you.
Having read your feedback, it seems that you've already been in contact with our support team, rest assured that they'll take all the needed steps to ensure a satisfactory resolution.
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hello,

Thank you for your review.

We're delighted to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also pleased to have you as a loyal member of our family and hope you continue to enjoy it for years to come!

Don't hesitate to contact us via phone, chat support and email using the details here: https://bit.ly/3xPUapp with any further feedback you may have, we always love to hear from our customers!

Mennah @Sony Support UK

Hi BrutisD,

Thank you for reaching out to us with your concern. We regret to hear the TV is not working properly. This is not the experience that we want you to have. Many issues can be fixed without a repair. If you haven't yet, we do have troubleshooting steps that may help resolve some issues, especially if your TV has no picture or no power. You may refer to the helpful links below:

https://www.sony.com/electronics/support/articles/S1F1507
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-65x80j/articles/00153674

Sony commitment to customer satisfaction is our top priority. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have.

For us to better assist you, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X80J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi,

Thank you for your review.
We're sorry to hear that you're facing difficulties with installing your KD-43X80J.
You can always use our online help guide as it's really comprehensive and thorough, and you can use the search bar in it to learn more about the KD-43X80J settings, and features: https://bit.ly/372mH3c
We highly appreciate your valued feedback, and are always working to develop our products to what suits your needs. We have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Ruk06,

Thank you for your review.

We're sorry to learn that your TV is switching off and flashing red.

If the TV stays on for a few hours, make sure to update the TV firmware: https://cutt.ly/2wq1lvba.
And if the TV goes off right away, make sure to disconnect all the external devices from the TV, and leave it off for a while.
Then try to reset it, or force reset the TV using the steps showing here: https://cutt.ly/Jwq1l05k.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your review,

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!

Mennah @Sony Support UK

Hi FUNNY,

Thank you for your feedback.
We're sorry to learn that you're experiencing issues with the TV.
Having read your feedback, we need to understand more about these issues in order to offer the best assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.
In the meanwhile, try the below steps to resolve these issues:
1- Disconnect any external devices connected to the TV.
2- Unplug the main power cord of the TV, and plug it back after 60 seconds.
3- Check if your TV has the latest software version: PKG6.6070 (Help - Status and Diagnostics - System Information):
If not the latest, please find the below link to update the TV:
https://bit.ly/3m8Rvq4
4- Clear the cached data from the TV internal shared storage following the below steps:
(Home - Settings - Device Preferences - Storage - Internal Shared Storage - Cached Data - Clear).

Hana @Sony support UK

Hi surveysucks,
Thank you for your time writing this review. We're glad you are happy with your X80J TV. If you have concerns or issues with the TV, feel free to contact us and we'll gladly to assist you. You may contact us by sending ending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Enjoy an intuitive smart TV experience with natural color and clear sound with the BRAVIA X80J LED TV. The powerful 4K HDR Processor X1 reduces digital noise and boosts details for lifelike picture quality. Google TV gives you access to all your favorite streaming apps, while Google Assistant easily searches for content and controls your smart home simply by using your voice. Thanks again for purchasing Sony! - Kris

Hi Bob274,

We regret to hear that the TV is no longer working properly. This isn't normally the case with the X80J. Your feedback is extremely important to us and is very much appreciated. For repair options, please contact an authorized service center. You may find this link helpful:

https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.

Sincerely,
-Ralph

Hi Danno10101,

Thank you for the review and we're sorry to hear the power issue with your television. The manual of the TV is available in our Sony support website.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x80j

You may find this link helpful on how to resolve your power issue.

https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_02.html

If the issue is unresolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David