Product Reviews

Hi Mr review,

We're sorry to hear about the experience you’ve had with your X80K and the frustration regarding your warranty timeline. We genuinely value your feedback and would like the opportunity to look into the specifics of your situation to better understand what occurred during your previous interactions with our team.

To allow us to further evaluate your case, please send an email to socialsupport@am.sony.com with the following details:

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Case number/Concern:

Once we receive this information, our specialized team will be able to review your file more closely. Thank you for bringing this to our attention, and for considering Sony!

Best regards,
Dominick

Hi,

Thank you for your feedback.

We're sorry to hear that you're experiencing a picture issue with your KD-43X80K. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

Please try the steps here and test again: https://cutt.ly/ntb6qbWl

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., TV box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/Ltb6wXOf
4. Remove the cached data: Press HOME, then select [Settings] → [Storage and Reset] → [Internal storage] → [Cached data] → then select [Yes].
5. In case the issue persists, perform a factory data reset by following the steps here: https://cutt.ly/Ttb6ecDw

Furthermore, if any further assistance is needed, please contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Hi,

Thank you for your feedback.

We're sorry to hear that the KD-43X81K didn't meet your expectations and that you need to retune the channels occasionally. This is not the experience we aim to provide, as we continuously strive to deliver the best quality possible.

The reason might differ depending on your TV provider tools (Satellite, Cable, set-top box or CAM module), some sources regularly update the TV channel list (usually at night) causing some of the channels to go missing or breaking.

If you face a similar issue again, you can follow the steps here: https://cutt.ly/FtfrgWPX

Additionally, you can measure and improve the TV reception signal strength by following the steps here: https://cutt.ly/ntfrhEbn

If the issue remains, try the steps below:
1. Disconnect all externals (e.g., Sky box, Ariel cable, HDMI cables, USB, etc.).
2. Unplug the TV from the mains and leave it for 1 minute, and then plug it back in.
3. Make sure the software is updated using this link: https://cutt.ly/6tfrjmYF
4. Perform a factory data reset by following the steps here: https://cutt.ly/ptfrjV8q

Furthermore, if any further assistance is needed, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Copy and paste the links in your browser).

Menna @Sony Support UK

Thank you for taking the time to share this feedback, and we sincerely apologize for the deeply frustrating experience you have had with your KD43X80K television and our customer service process.

We are very sorry to hear that the Wi-Fi function stopped working after only six months, and we absolutely understand your disappointment and frustration, especially with the response you received from our support team. It is unacceptable to be given a workaround like casting or using a mobile hotspot instead of proper service for a critical, built-in function of a product that is well within its warranty period.

We regret that this experience has caused you to lose faith in our brand. Your feedback, including your decision to consider another brand, is extremely valuable and has been shared with the relevant internal teams for review of both the product's performance and the handling of your service request.

Thank you again for bringing this to our attention. If you require further assistance, please send an email to socialsupport@am.sony.com so we can have our specialist team review your case immediately.

To expedite this, please include the following information in your email:

Your Name
Your Username
The TV Model Number
Your Telephone Number
Your Sony Case Number (if you have one)
A brief, detailed description of the issue

Again, we are very sorry for the inconvenience.
Thank you for choosing Sony.

Best regards,
Gus, Sony North America Customer Support

Hi Arseny, we're so sorry to hear about the light spots that have appeared on your TV screen, we understand how frustrating this must be for you. Here are some steps that can help:
1- Set the picture mode to Standard, please go to settings > display and sound > picture > picture mode > standard
2- Reduce the backlight level, you can do this by going to settings > display and sound > picture > backlight level
3- Change the power saving to low or high, while in settings go to system > power and energy > power saving > low/high
We hope these steps can help you to resolve the problem, if the issue still persist please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Store Username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony products! Regards, -Dominick

Hi Virgoman0,
Thank you so much for your feedback on the KD-55X80CK TV. We're happy to hear that you're enjoying the picture and sound quality. It's wonderful to know you would consider purchasing it again!

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi Virgoman0,
Thank you so much for your kind words about the KD-65X80K television! We're glad to hear that you're enjoying its picture quality and performance even after 18 months.
Our TV supports Dolby Vision and Dolby Atmos and includes features like Google Assistant voice control.
We appreciate you taking the time to share your experience.

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi travid, Thank you for sharing your feedback on the Sony X80CK. You can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips. Please refer to this startup guide to help you understand the ports behind your KD-85X80CK: https://www.sony.com/electronics/support/res/manuals/5037/1beeeba3ca8905f0f8ecb20985ef9046/50377261M.pdf

Hope this helps and thanks for choosing Sony! -Sam

Hi Marco Polo J, We're sorry to hear that you've experienced issues with your Sony X80CK within 14 months of use. This is certainly not the experience we want for our customers. Let's try to isolate this issue by following the troubleshooting steps on this link:

https://www.sony.com/electronics/support/articles/00153674

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Big daddyd D,

Thank you for choosing and purchasing our X80K 4K Ultra HD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Check this link for more details.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00028577

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Immersified,

Thank you for the purchase and we're glad to hear that you're satisfied with your new Sony television. Your positive feedback is greatly appreciated. Thank you for choosing Sony and enjoy your TV!

-David

Hi there, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi Kimberley,
Thank you for your feedback.

We're sorry to hear about the shadows issue on the screen of your KD-50X81K, this is not the norm as we strive to deliver the best quality possible.

Could you please contact us including your reference number from your contact with our support line, and in response to this review so that we can check the matter further.

You can contact us using the details here: https://cutt.ly/heoRCkdW

Nihad @Sony Support UK

Hi WaynesWorld,

Thank you for sharing your incredible experience! We're thrilled to hear that your enjoying the 4K resolution and immersive picture quality, along with convenience of the smart features and voice control of your Sony X80K TV. It's also great that it's been an impressive addition to your home. Thank you for trusting Sony, and we hope you continue to enjoy your Sony TV!

-Maria

Hi,

Thank you for your feedback.
We're glad to hear that you're enjoying your Sony KD-75X81K and sorry to hear that you're facing difficulties with the Disney App.

Try the following steps and test again:
. Make sure the software is updated: https://cutt.ly/SeOLPYZn
. Clear cache and force stop the app:
[Press on the Quick settings button on the remote control, then select [Settings] → [Apps] → [Show all apps] → [Disney App] → Clear cache data then go back to force stop.

If any further assistance is needed, you can contact us using this link: https://cutt.ly/1eOKqqT3

Nihad @Sony Support UK

Hi NAVANEETH, we're sorry to hear that you have an issue with your Sony unit. To address the issue with your KD-65X80CK TV automatically controlling itself, not turning on, and continuously restarting without providing settings to find the reset, please follow these troubleshooting steps:

Unplug the TV power cord from the wall outlet. Disconnect all external devices (USB, LAN, HDMI, Antenna, etc.) from the TV except the power cord. Please follow this link for more details:

https://www.sony.com/electronics/support/articles/00159487?utm_source

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the x80ck

Sincerely,
~Earl

Hi there, We are sorry to hear that the Sony X80K TV did not meet all of your expectations. We'd love to troubleshoot the issue that you are having with our Sony TV and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi KD in the paw, Awesome! We are glad to hear that you are enjoying your new TV! Thank you so much for choosing Sony! -Carl

Hi Stoplight,

That's fantastic! It's wonderful to learn that you like the amazing performance and impressive picture quality this TV delivers. We always strive to deliver the best picture and sound quality with our TVs. Get the most out of your TV through the Help Guide or BRAVIA usage tips page and easily find functions that is available on your TV. In no time, you’ll be able to configure how to install apps, configure Wi-Fi, Cast, AirPlay, Adjust Picture Mode and many more. For more details, please visit the link below.

https://www.sony.com/electronics/support/articles/00291490

Thank you for your purchase and for choosing Sony!
-Jess

Hi BRoy, Great! We're delighted to hear that you like the picture quality and ease of setup. Your feedback is greatly appreciated. Thanks for choosing Sony. Erin

Hi MrBobby163727,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-65X80K.
Having read your feedback about the issue with your TV, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW

Omnia @Sony Support UK

Hi EeJay,

Thank you for the review. We're glad to hear that you like the easy to use features and clear picture quality of the TV. We do apologize for the inconvenience. To check whether it's a TV issue or not, confirm picture quality by checking other sources or perform a picture test. You can also adjust the black level. This function enhance the black by analyzing the luminance level of the picture in real-time and automatically adjusting the dark levels. Check this link for more details. (select brightness)

https://www.sony.com/electronics/support/articles/00190409

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Unsatisfied75, We're sorry to hear about the issues you are having with your Sony X80K. This is usually not the case for our TVs nor the experience we want you to have. If the TV freezes or won't respond, follow the instructions on this link:

https://www.sony.com/electronics/support/articles/00141896

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Average guy, Thank you for your awesome review! We are glad to hear that you are enjoying the picture quality of your new TV! Thank you for your positive feedback and thank you for choosing Sony! -Carl

Hi Shreen,

Thank you for bringing this to our attention, and we're sorry for the inconvenience. It is unfortunate that you are having a picture issue with your KD-55X80CK. This is definitely not the experience we were hoping you would have. If the patches also appear on the menu screen, there may be an issue with your TV. But if the patches are not visible on the menu screen, check if the issue is resolved while watching TV. If the issue continues, an external source (such as a cable or satellite box, internet video device, or other devices like a DVD player) or cable connections could be the cause of the issue. Please check the following link to resolve this problem:
https://www.sony.com/electronics/support/articles/00032635

We want to make sure you are taken care of and help check on your TV. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Issue:
Model Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi Lola teaches, We're delighted to hear that you love this TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi SamSony2, We're glad that you like the TV features. We're sorry to hear about the issue you're encountered. Please ensure that the TV software is updated to version v6.7546. You may also perform a soft reset. Point the remote control to the illumination LED or status LED and press and hold the POWER button of the remote control for about 5 seconds, or until a message Power off appears.

Ref: https://www.sony.com/electronics/support/articles/00159487



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi Sonytvlover, Thank you so much for the fantastic review! We're truly happy to hear you are enjoying everything about this TV. The X80K is a great choice for an upgrade. You chose the best TV brand! Thank you for leaving us such a wonderful review of your 55" X80K and for choosing Sony! -Jess

Hi Nuumaan,

You made the right choice with the Sony X80K! We're glad that you are enjoying the picture quality of the TV. It's also great that you were able to set it up to your standards. Thank you for choosing Sony!

-Ralph

Hi Scotty2, We apologize for the inconvenience that you experienced with your new Sony X80K. There are apps on this TV such as Hulu Plus and Live tab 2.0 that adds live-streaming television channels. For more details about this new feature, please refer to this link:

https://www.sony.com/electronics/support/articles/00293350

We also appreciate your feedback about the remote control function. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Thanks for choosing Sony!

Regards,
Sam

Hi BS00,

That's very nice to hear! We're glad that you like the smart features of the Sony television. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Bozo2, Thank you for sharing your feedback regarding the Sony X80K! While we're glad you love your new Sony TV, we regret to learn that it was falsely advertised that it supports 8K HDMI port and 8K upscaling. We sincerely apologize for any confusion or inconvenience this may have caused.
We value your input and will work to ensure our product information is as clear and accurate as possible. If you have further questions or concerns regarding the product specifications and details, we highly recommend visiting our website at https://electronics.sony.com/. Hope this helps and thanks for choosing Sony! -Sam

Hi BeachbumOBX, Great! We're delighted to hear that you like the picture quality of your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Anna26, We are sorry to hear that you are experiencing issues with your Sony X80K TV. We'd love to troubleshoot the issues and make this a better experience for you.

In the meantime, please try the steps on our related TV article link: https://www.sony.com/electronics/support/articles/00032635

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi EdWardB,

We apologize if the Google TV feature on your KD-75X80CK did not meet your expectations. This is certainly not the news we would like to hear from you. You can actually set up the TV as a "basic TV" to disable the Google TV feature. You can find the "Set up basic TV" option during the initial setup. By selecting basic TV, you can watch TV programs via your indoor/outdoor antenna or cable set-top box and use the TV inputs for external devices. However, certain Google TV functions that require an internet connection, such as software updates, applications, Google Voice Search, Chromecast built-in™/AirPlay, internet browsing, and adding your Google™ account, will not be available. For more details, please refer to the following articles:
https://www.sony.com/electronics/support/articles/00275353
https://www.sony.com/electronics/support/articles/00159487

Should you need more information/technical assistance, please feel free to message us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We value you, and thanks for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi cseeg,

This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV.

If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition. We hope you already tried these steps to help improve your experience with the TV.

Note: Some TVs may not have some of the procedures below. If model-specific information is required to complete any of the steps, refer to your TV's manual.

-Reduce the Backlight Level in the Picture Settings menu.
-Turn the Light Sensor setting to On in the Setup menu.
-Change the Power Saving setting to Low or High in the Setup menu.
-Set the Picture Mode to Standard in the Settings menu.

We also would like to know more about what happened and review your file. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:

Sincerely,
-Ralph

Hi Patsch, perfect! We're extremely pleased it suits your needs and expectations. Thank you very much for sharing your awesome experience with your KD55X80CK and for commending Sony! - Romeo

Hi Clos72, While we are glad to hear that you are happy with your TV, we are sorry to hear that you are experiencing issues with the TV screen.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Stereodad, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi GadgetAddict,

Thank you for the review and we're sorry to hear what happened with your TV. The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. This article provides information and troubleshooting steps to help resolve the problem.

https://www.sony.com/electronics/support/articles/00184183

We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-75x80k/articles/00028577

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David