Product Reviews

Hi Nickname2468,

We are incredibly sorry to hear about the frustration this TV has caused you. We certainly don’t want you throwing away your investment, especially when this specific remote behavior is often something we can resolve with a few quick calibration steps.

Before you give up on the unit, please try these three steps to see if we can get your remote and TV communicating properly again:

1- Fresh Batteries: Ensure you are using a brand-new set of high-quality alkaline batteries. Even if the current ones seem okay, low voltage can cause the remote to "drop" its pairing frequently.

2- Power Reset: Unplug the TV power cord from the wall outlet. Leave it unplugged for a full 2 minutes to allow the internal capacitors to discharge completely, then plug it back in.

3- Software Update: Your remote actually has its own firmware. Navigate to: Settings > Remotes and Accessories > Remote control > Software update to ensure it’s running the latest version.

If the issue persists after these steps, we genuinely want to make this right. Please reach out to our team of experts directly so we can look into further solutions or hardware support:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thank you for considering Sony, and we hope to turn this experience around for you.

Best regards,
Dominick

Hi kd55x85k,

We’re very sorry to hear about the display issues with your KD-55X85K, as this isn't the lasting quality we aim for. While the manufacturer's warranty has passed, we recommend performing a power reset by unplugging the TV for two minutes and checking if the "Picture Off" setting was accidentally enabled. Since you're seeing a blue backlight, it may also be worth checking your HDMI connections or trying a different source to rule out external hardware. If these steps don't restore the picture, we suggest visiting our localized Support site to find a Sony-authorized service center that can provide a repair estimate and technical diagnostic: https://us.esupport.sony.com/support/s/service?language=en_US.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Non27, We're truly sorry to hear about the issue you experienced with your Sony - KD55X85K and the frustration you felt during your support journey. We understand how disappointing it must have been to encountered problems with your TV after such a short time and to feel unsupported when seeking assistance. This is certainly not the experience we want for our customers. And we'd like to have the opportunity to review your case further and see how we can help. Please email the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: We look forward to hearing from you soon, and we thank you for considering Sony products. Regards, Dominick

Hi there,
Thank you for reaching out. We're very sorry to hear about the dead pixel on your KD-75X85K TV. We can certainly understand your frustration.

While we can't offer a repair or replacement outside of the warranty, we do value your loyalty as a customer.

Thanks for considering Sony products. We value your feedback on this matter.
Sincerely,
Estefany

Hi LSI Milt,

Thank you for your feedback. We're very sorry to hear about the dark spots that have appeared on your X85K TV after two years. We understand how frustrating this is, as it is not the experience we want for our customers.

To help troubleshoot this, we recommend performing a power reset by unplugging the TV from the wall outlet for at least 60 seconds. Additionally, you can try running a self-diagnostic test from the TV's menu to see if any issues are detected. If the problem persists, contact our support team through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for considering Sony products.
-Eliab

Hi there,
Thank you for taking the time to share your experience with the KD-75X85K. We sincerely apologize for the inconvenience you’ve encountered with the screen displaying dark colors and stripes.
We appreciate your patience as you await your replacement unit. If there’s anything else we can assist you with during this process, please don’t hesitate to reach out https://electronics.sony.com/contactus

Thank you for your understanding and for being a valued Sony customer.
Best regards,
Stephanie

Hi Noahleeann, We're truly sorry to hear about your experience with the KD65X85K TV. We understand how frustrating it is when a product you've invested in stops working unexpectedly. This isn't the experience we want you to have. We would like to look into your case further and give a more personalized assistance. Please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Sony Username:
Telephone Number:
Model Number:
Issue/Concern:
Case number (if applicable):

We expect to hear from you again!

Regards,
Dominick

Hi,

Thank you for your feedback.

We are happy to hear that you are enjoying your KD-85X89K, and we hope you continue to enjoy it for years to come! Yet, we're sorry to learn that you're facing difficulties claiming your PlayStation Plus Premium voucher.

You can enhance the sound quality of your TV by adjusting it to your desired options, following the steps here: https://cutt.ly/mraD4H2U
And for advanced sound settings, you can follow the steps here: https://cutt.ly/RraD47M0

Regarding your PlayStation Plus Premium voucher, please contact us using the details in the link below and provide us with more details about the exact error or issue that prevents you from using the code in order to provide you with the needed support: https://cutt.ly/heoRCkdW

Also, we'd like to highlight that the voucher is valid from 15 April 2024 to 31 March 2025.

Menna @Sony Support UK

Hi there, we are truly sorry to hear that your KD75X85K is not turning on. We understand how frustrating this can be, here are some steps and recommendations you can try:
1- Disconnect all external devices from the back of the TV
2- Try a different power source and connect the TV directly to an outlet
3- Perform a Force Factory Data Reset, just be aware this will delete everything and take the set to factory settings. Here are the steps to start the process:

- Unplug the TV from the power
- Press and hold down the power button on the TV (underneath the unit in the middle)
- While holding down the power button you need to plug the TV back in, and wait until you see a screen that says "erasing", when the message appears, you can release the power button and follow the on-screen instructions.

We hope these steps can help you in getting the TV to work properly again, in case the issue persists you can contact our technical support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Thanks for choosing Sony!

Regards,
Dominick

Hi ChuckF,

Thank you for the fantastic 5-star rating!

We are delighted to learn that you are enjoying your Sony X85K TV and appreciate its outstanding picture quality and clarity.

Thanks for choosing Sony! Enjoy!

-Maria

Hi Harleyrandy,

This is not the experience that we want you to have. This isn't normally the case with the X85K. Rest assured that your feedback will help us improve our products and services. We hope you tried the troubleshooting steps on this link to help resolve the issue:

https://www.sony.com/electronics/support/articles/00153674

If yes and the issue is still not resolved, the TV requires service. Please reach out to an authorized service center for repair options. You may find this link helpful:

https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi Illwill678, Awesome! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi there, Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new TV upgrade! Thank you for choosing Sony! -Carl

Hi Bobthebob, Thank you for sharing your experience with the X85K. We are truly sorry to hear about the issues you've encountered with both units. This is certainly not the experience we want you to have.

We understand how frustrating it must be to receive a product that doesn't work as expected, especially twice in a row. We would like to assist you further to resolve this matter. Please contact our customer support team so we can look into this issue and provide a solution.

Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi,

Thank you for your feedback.

We're sorry to hear that you're facing difficulties with the remote control of your KD-50X89K.

In order to provide the appropriate guidance, we need more details about the issue experienced, so please don't hesitate to contact us using the details here: https://cutt.ly/heoRCkdW 

Nihad @Sony Support UK

Hey,
Thank you for your feedback.

We're sorry to hear about the issues that you're facing with your KD-50X89K.

To get the Freeview on the TV directly, all you need is a digital Arial, and to tune the TV, follow the steps here: https://cutt.ly/jeCcgoXm

If you still require any assistance, you can contact us using this link with more details about the Google TV issue: https://cutt.ly/heoRCkdW

Maryam @Sony Support UK

Hi,

Thank you for your feedback.
We're sorry to hear that you're facing difficulties with your KD-43X85K.

Please don't hesitate to contact us using this link: https://cutt.ly/heoRCkdW to discuss further the issues experienced, we'll be more than happy to provide assistance.

Nihad @Sony Support UK

Hi 3 Sony Ed,

Perfect! We're thrilled that you are enjoying the picture quality of the TV. Thank you for choosing Sony!

-Ralph

Hi TootsieLou,

Thank you for reaching out and sharing your experience. We're truly sorry to hear about the issues you've encountered with your Sony X85K TV, especially while gaming or during any program. This is certainly not the experience we want for you. We'd love the opportunity to assist you further and resolve this. Could we contact you to gather more details? If so, please email us at socialsupport@am.sony.com

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hi RDJONES,

Thank you for sharing your experience with us. We deeply apologize for the inconvenience of your Sony X85K TV's electronic glitches. This is not the experience we expect you to have. We understand how frustrating this must be, and we want to make sure you’re taken care of.

Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have. If you need further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and thank you for your patience.

Sincerely,
Maria

Hello there,

Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-85X89K.

Regarding controlling the volume using the TV remote you need to connect the soundbar to the TV through HDMI connection, you can have more info through these links:
https://cutt.ly/KeIDdalD
https://cutt.ly/leIDdSqp

For the movies offered by Sony Picture Core you need to have a subscription to enjoy the premium movies, for more assistance you can reach them using this link: https://cutt.ly/beIDeggr

If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Ahmed @Sony Support UK

Hi Echoleader, Fabulous! We're thrilled to hear that the KD75X85K TV is the perfect addition to your Sony collection. Also, it's great to know that you're enjoying the seamless integration with your PlayStation 5, BluRay player, and 7.2 channel surround sound system. We're glad the apps are user-friendly and that the picture quality meets your expectations. Your loyalty to Sony means a lot to us. Enjoy your new TV and thank you very much for trusting Sony! - Romeo

Hi unhappyemoji4Sony,

Thank you for choosing and purchasing our X85K 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

For us to better assist you, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:

Additional Information regarding your experience with the X85K. We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi Boot Brn, We're delighted to hear that you love the TV. Thank you for choosing Sony. Erin

Hi Paigehunt, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi sjj0589, Fantastic! Thank you for taking the time to write such an in-depth review of your experience with the KD-55X85K. We are extremely pleased to hear that you're well-pleased with its amazing picture quality, superb features, and exceptional performance. We greatly appreciate your feedback about the design of the supplied remote control, and we're sorry if it didn't live up to your expectations. Thank you so much for your recommendation and for choosing the best brand, Sony! - Romeo

Hi Toby36, Amazing! We are happy to hear this X85K suits your needs and exceeded your expectations! Glad to know that you are very satisfied with the features, and you are having an enjoyable watching and gaming experience with this TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you so much for the 5-star rating and for choosing Sony! -Jess

Hi brett66,

Thank you for the review and we're sorry to hear what happened with your TV. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Johnny007, we're glad you are enjoying your new TV! Thanks for choosing Sony. ~Earl

Hi Dug01,

Thanks for the 5-star rating! We're glad you like your new 43 inch X85K 4K LED TV. Enjoy and thanks for choosing Sony.

Regards
-Craig

Hi Bronx Bomber 33, You've made an excellent choice! We're glad you like the ease of use and exceptional image quality of your Sony X85K. Thanks for choosing Sony! -Sam

Hi Lexman17,
Thank you for your review.

We're sorry to hear that you're facing difficulties with your KD-55X89K, this is not the norm as we strive to deliver the best quality possible.

After reading your feedback about your TV not working properly, so please contact us with your case ID from your contact with our support line referring to this review so that we can look further in the matter.

You can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Ez_Rose, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you so much for your awesome review! Thank you for choosing Sony! -Carl

Hi Azrielstear, Awesome! We are so glad to hear that you are happy with the picture quality of your newly purchased X85K TV! Thank you so much for your feedback and for choosing Sony! -Carl

Hi rcpinsd, We're glad that you're enjoying the picture quality of your new TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Cmmr, We're delighted to hear that you love your TV. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Butterfly kisses,

Thank you for bringing this to our attention, and we're really sorry for the inconvenience. The wide mode function of this TV entirely depends if the source of your content allows you to do so. Sometimes, the content will lock the aspect ratio as their content is meant to be watched.
ref: https://www.sony.com/electronics/support/articles/00027127

We greatly appreciate your feedback with this function. If there's something we can do to help or you may need more information/technical assistance, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

We value you & your input, and thank you for your purchase.

Sincerely,

Romeo
Sony Social Support

Hi Herman Hermit, That's great! Good to hear it fits perfectly in your small bedroom. Thank you so much for choosing the Sony X85K and for taking the time to share your positive feedback. -Sam

Hi Zenfinitydesigns,

You made the right choice! We're thrilled that you like the picture quality and amazing features of the TV. Your feedback about its sound quality is greatly appreciated. We're glad that you were able to fine-tune the sound quality to your standards. Thank you for choosing Sony!

-Ralph

Hi Sshot, We're thrilled to hear that you're enjoying your new TV. Thank you for choosing Sony. Erin

Hi HandsomeJason,
Thank you so much for appreciating and supporting all the work that goes into our products! Nice to know how your new X85K TV perfectly fits your daughter's room. We're very grateful that you like the incredible picture, sound, features, and overall performance of the TV. Thanks for trusting Sony! - Kris

Hi Justal,

Thank you for the purchase! We're happy to hear that you like the picture quality of the TV. We appreciate the 5-star rating and thank you for supporting Sony!

-David