Product Reviews

Hi Doug58, You've made an excellent choice! We really appreciate you being a loyal Sony customer and helping to share the word about us. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam

Hi All1sonn,

We are sorry to hear that your Sony TV will not turn on. This is definitely not the customer experience we want you to have. To isolate and hopefully resolve this power issue with your BRAVIA, please visit the links below for the steps:

- https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_03.html
- https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-08_05.html

We take all user input seriously and will make sure your comments reach the appropriate person. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello Tony3498,

Good day and thank you for your purchase. We're sorry to hear that your Sony XR65X90J TV is not working or not turning on. We appreciate you taking the initiative to do some troubleshooting steps found in our support website. You may also follow these steps for Power Reset:

Power Reset:
Unplug the TV power cord from the electrical outlet for at least 30 seconds, then plug it back in.

Disconnect all external devices connected to the TV.

Turn on the TV using the remote or the power button on the TV.

If the issue still occurs after following the above instructions, repair may be required.


May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:

Name:
Sony.com
Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.


Best regards,
Marco

Hi Gsloot, We are thrilled to hear that your Sony BRAVIA is the best TV ever for you. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for your purchase. Enjoy! Vincent

Hi Bravia X90J, Awesome! We are glad to hear that you are happy with your new Bedroom TV! Enjoy picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our Full Array LED panel, this technology creates ultra-realistic picture quality full of lifelike contrast. -Carl

Hi DeanK,
Thank you for your time writing this review. We're sorry to hear what happened on your TV. This is definitely not the experience we want you to have with our product. We'd like to help and do the best possible for you.

May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Case number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi hrobbhappwi77, Thank you for the amazing review! We're very pleased to hear you like the excellent picture quality, ease of setup, optional Google TV assistant and internet connection, and accessible input ports for your devices. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam

Hi M45Crystals, That's awesome! Thanks for sharing your wonderful experience. We are glad that you like everything about your new Sony BRAVA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Your continued support means so much to us. Thank you for your purchase. Enjoy! Vincent

Hi Kay,

We are really sorry if our XR50X90J didn't live up to your expectations. This is certainly not the news we'd like to hear from you. Regarding your concern, the picture quality of the TV usually depends on the signal and content. The X90J BRAVIA XR Full Array LED 4K Ultra HD HDR Google TV features XR Picture for deep, natural, beautiful pictures from any angle with minimal light reflection. It also has XR Contrast Booster 5 that adjusts brightness for higher peaks in glare and deeper blacks in shadow. To isolate the problem, please try adjusting the picture settings of the TV according to your preferences and see if it improves your overall viewing experience:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00263533

And to achieve the best picture quality, we recommend not exposing the screen to direct illumination or sunlight and avoiding installing the TV in a room with reflective walls and floor materials.

We want to make sure you’re taken care of and help check on your TV. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the TV:

We value you being a long time Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi TxTrialGuy,

Thanks for reaching out to us with your concern. This is not the experience that we want you to have. This is usually not the case with our premium TVs. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and review your file.

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case Number:
Full Name:
Sony Username:
Telephone Number:
Issue:
Sony TV Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi mbrehm, Excellent choice! We are glad to hear that you are happy with the picture quality and ease of use of your new TV! Enjoy picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our Full Array LED panel, this technology creates ultra-realistic picture quality full of lifelike contrast. -Carl

Hi Cunfuzzled,

You made the right choice! We're glad to hear that you like your new Sony television. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

Regards,
David

Hi Ridge Runner, Awesome! We are so glad to hear that you found the perfect TV for your room! Enjoy picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our Full Array LED panel, this technology creates ultra-realistic picture quality full of lifelike contrast. -Carl

Hi Bigant900, We're sorry to hear that you're having issues with your TV. Does the issue occur when you watch on a specific input/channel? Does it happen on all inputs?

Kindly perform a power reset on your TV. Press and hold the power button on the remote until the TV restarts and observe if the issue still exist. Please make sure as well that the software is updated as it includes key features, applications, bug fixes, and feature improvements.

In any case that you need our assistance, you may chat with us from Sony’s e-support webpage or email the below information to socialsupport@am.sony.com :

Full Name:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the TV :

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!


Sincerely,
Craig

Hi Port, Thanks for the 5-star rating! We're glad that you are enjoying your Sony TVs. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Craig

Hi decurb7, Thanks for sharing your wonderful experience. We are glad that you like the picture quality of your new Sony BRAVIA smart Google TV. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for trusting Sony! Vincent

Hi foca1970, we're glad you like the picture and sound quality of our product.
With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing SONY. ~Earl

Hi aLpHaDaZzA,

Thank you for sharing your feedback on the Sony TV model XR-65X90J.
We're sorry to hear that your experience with the TV has not been as positive as you were expecting. We would like to address your concerns and provide you with some information that may be helpful.

Firstly, we're sorry to hear that you find the black levels and blooming on the TV to be disappointing. The XR-65X90J uses a Full Array Local Dimming (FALD) backlight system, which is designed to provide better contrast and deeper blacks than other backlight systems. However, it's possible that the settings on your TV may need to be adjusted to achieve the best picture quality. We would recommend checking our definitive guide to the perfect TV picture settings here: https://bit.ly/3159y3Z

Regarding the issue with the TV failing to turn on at times, we apologize for the inconvenience this has caused. If you haven't already done so, we would recommend trying the steps on the following link to resolve the issue: https://bit.ly/42fOft6

In terms of the remote control, we understand that you were expecting a magic remote with the TV, but unfortunately, the XR-65X90J does not come with one. However, it does come with a standard remote that is designed to be easy to use and intuitive.

Lastly, we'd like to mention that the XR-65X90J is a high-quality TV that is designed to deliver exceptional picture and sound quality. We would like to reassure you that Sony's OLED TVs are also highly regarded for their picture quality and performance. If you would like to explore Sony's OLED offerings further, please don't hesitate to contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi,

Thank you for your review and we're sorry to hear that you're facing a power issue with your TV.

We appreciate that the failure of any product is both disappointing and inconvenient. As a manufacturer, Sony endeavors to ensure that all of our products meet our reputation for excellent quality and reliability. However, one of the limitations of electronics is that on some occasions products may fail. To protect our customers in these circumstances, Sony provides one year standard warranty with our consumer products.

Rest assured, we will certainly pass your feedback through the relevant channels to ensure it can be considered in future designs and updates.

Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.

Mennah @Sony Support UK

Hi Tb909,

We're glad to hear that you love this TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

Thank you for giving the product a perfect rating!

Hi Technical Mom,
Thank you for your time writing this review. While we are glad you love the picture quality of your X90J TV, we're sorry to hear some issues that you are experiencing with the Google OS and Disney+ app. Please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. For us to better assist you, please provide additional information of the issue.

You may also refer to this article link to troubleshoot error messages and error codes when using the Disney Plus app:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-55x90j/articles/00278305

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Case Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Roberto,
Thank you for your review.

We're glad to hear that you're enjoying your Sony XR-50X90J and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
We recommend making sure that your TV is running on the latest software version: https://cutt.ly/m4E5J5b, as well as performing acoustic auto calibration: https://cutt.ly/H4E53XR and you can change the [Sound mode] settings to Cinema which optimal for when watching movies https://cutt.ly/J4E6jv0
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK

Hi Artman13,
Thank you for your time writing time writing this review. We're sorry to hear if your TV keeps disconnecting to your WIFI. Allow us to help troubleshoot the problem. If the Wi-Fi signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often resolved these issues. Please make sure your TV software is updated as it includes key features, applications, bug fixes, and feature improvements. If you continue to experience Wi-Fi connection issues after resetting your devices, check the network status of your TV. You may check this link with more troubleshooting steps for network connection issues:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00184183

May we contact you to help? If so, please contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

We apologize for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi Larry Joe,

You made the right choice with the Sony X90J! With the BRAVIA XR X90J Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony!

-Ralph

Hi Indyman,
Thank you so much for such a great review! This is definitely a great choice for TV upgrade. We're really glad you are enjoying the amazing picture quality, remote, features, and overall performance of the TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! - Kris

Hi gunnster,

You made the right choice! We're thrilled that you and your family are enjoying this amazing TV. With the BRAVIA XR X90J Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony!

-Ralph

Hi Juanp069,

You made the right choice! With the BRAVIA XR X90J Full Array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony!

-Ralph

Hi Pringston, We are happy that you like the picture and functions of your new Sony BRAVIA 4K smart Google TV. With the BRAVIA XR X90J full-array LED TV, everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony! Vincent

Hi Chris Anthony, Awesome! We are so glad to hear that you are happy with your new TV! For the wifi issues, please check our article link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-50x90j/articles/00151038

Enjoy picture quality that feels deep, natural and real. Our revolutionary processor uses human perspective analysis to cross-analyze and optimize hundreds of thousands of elements in the blink of an eye. Combined with our Full Array LED panel, this technology creates ultra-realistic picture quality full of lifelike contrast. -Carl

Hi ed247,
Awesome! Great to hear you are enjoying the incredible picture quality and 4K features of your new TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you so much for choosing Sony! - Kris

Hi Kenpocalypse7, we're glad you are enjoying your new TV. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing SONY. ~Earl

Hi Bencemate,

Thank you for your feedback.
We're sorry to learn that your TV isn't working and that you weren't able to reach us.
Having read your feedback, we need to understand more about the nature of the issue in order to be able to help.
So please don't hesitate to contact us using the details here: http://bit.ly/3S7Vlue. We can also confirm that you can be connected directly with one of our support members through the chat. Or you can email us, and we'll get back to you as soon as possible.

Hana @Sony support UK

Hi Linkedit,

We are sorry to learn you are experiencing display issues with your unit. This is not the experience we want you to have. If you get a TV with that much clouding and blooming, this is related to a normal technological variance inherent to all LCD/LED TVs. If it bothers you, there are few adjustments that you can do to minimize this condition. In the meantime, please refer to the link below for some helpful information.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00030311

In any case that you need our assistance, please follow the instruction below on how to contact us.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X90J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Jess

Hi aplave, We are sorry to hear about the issues you are having. This is usually not the case for our TVs nor the experience we want you to have. If you're having an issue getting sound from your audio device, please refer to the link below to resolve the issue.
If connected via HDMI ARC, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00028375

If connected via Digital Optical, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x90j/articles/00027069

And can you tell us more information about the issues you're having with the apps? May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X90J:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi,

Thank you for your review.
We're sorry to hear that your XR-55X90J has broken within a year, this is not the norm as we strive to deliver the best quality possible. We are always delighted to hear from our customers, and are always working to develop our products and service to suit your needs. Furthermore, we've raised your feedback as voice of customer, to the concerned team for future consideration and developments.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK

Hi Little Red Car,

While we're glad you like the very good picture, we're sorry you've been running into network issues on your TV. Issues, such as the device can't connect to the network, errors occur when trying to connect, or service unavailable, may be caused by several factors.

If you have issues connecting to the internet, perform a network diagnosis to troubleshoot the issue. You may visit this link for additional troubleshooting: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00127011

Make sure the latest version of the BRAVIA CORE app is installed on your TV. The voucher code is prepopulated on your device and varies by promotion. If you have not received one or you can't register for an account on the app, follow the steps from the link below to help resolve the issue.

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00257820

We do also have an instructional video on how to register for BRAVIA CORE on BRAVIA XR TVs here: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00281877

If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi MOCO, While we're glad that you are happy with the picture quality, we regret to hear that the sound doesn't sync when watching movies or any program. This is definitely not the viewing experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

There are a number of circumstances that can cause the audio and video to be out of sync.
If watching a TV program, it could be the broadcast itself or a bad connection between your cable/satellite set-top box (if applicable).
If a DVD or Blu-ray Disc® player is connected, a poor connection or the disc itself could be the cause.
When connected to a home theater system with a digital optical cable, then there may be an audio delay that requires a manual adjustment on the home theater system. There may even be a setting on the TV itself causing this issue.
If the TV is connected to a soundbar or home theater system (with an HDMI cable or optical cable), the sound may be delayed due to audio processing delays in the soundbar or home theater system. In such cases, there are no issues with the TV speakers.
To troubleshoot the issue, please try the following:

Make sure that the TV has the latest system software (firmware) installed.
If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast.
Make sure all cables are securely connected to the TV and the source device (set-top box, DVD player, BD player, home theater system, or game console).
Try playing a different video source to determine if the issue occurs with other connected devices.
If your TV has a Game Mode setting, do one of the following:
Set the Game Mode to Off when watching TV or playing a DVD or BD.
Set the Game Mode to On when playing a video game.
Perform a power reset on the TV.
If there is a home theater system and a digital optical cable is used in the connection, manually change the Audio/Video Sync or Audio Delay setting on the home theater system (if available).
Ref: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-75x90j/articles/00026069


May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Sony.com Username:

Telephone Number:

Sony TV Model Number:

Additional Information regarding your experience with your X90J



We are sorry for the inconvenience and hope to speak to you to resolve this matter.

We appreciate you and thanks again for shopping Sony!



Sincerely,

Erin

Hello RamMMM,

Thank you for the 5-star rating and we're glad you're impressed the color quality of the television. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thank you for choosing Sony!

Regards,
David

Hi Mavis18, That's awesome! We're thrilled to hear you appreciate the amazing picture quality and you're having a great time so far with your Sony X90J. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games. Thanks for choosing Sony! -Sam

Hi Newmr2,

That's great! Thank you for sharing such an excellent shopping experience. We are thrilled to know that the installation went well and you are pleased with your Sony X90J TV. Glad to hear you're having an enjoyable gaming and watching experience. With the BRAVIA XR X90J Full Array LED TV everything you watch becomes more detailed and immersive with true-to-life 4K HDR, powered by the all-new Cognitive Processor XR™. With outstanding picture and sound quality, as well as a sleek flush bezel design, be prepared to level up your favorite movies, TV shows, and games.

Thanks for sharing your feedback and for choosing Sony!
-Jess

Hi maxxis_1987, We are sorry to hear about the picture-related issues you are having. This is usually not the case for our TVs nor the experience we want you to have. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/articles/00032635

And may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the xr65x90j:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam