Product Reviews

Hi Steven6188,

Thank you for your review.
We're sorry to hear that you're facing difficulties with TV remote being slow.

For the TV remote being slow, check these links and perform the steps listed in them and they should help you with the issue: https://bit.ly/3MSpUBl & https://bit.ly/3zBVujH & https://bit.ly/3zCp20t & https://bit.ly/3tzuH3E.

And if it's the TV itself that's being slow in performance, make sure that it's up to date: https://bit.ly/3O5ri4y.
You can also clear the TV cache and data then test it once more: Go to [Settings] - [System] - [Storage] - [Internal shared storage] - [Cached data] - then click [OK] to clear it.
And if it's the same, you can perform a factory reset and test it once more: https://bit.ly/3xPtQyt.

And if you're facing an issue with missing channels, retune the TV and test it once more: https://bit.ly/3Qoi2u2.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

We're sorry to hear that you're facing a screen issue with your TV, this is not the norm as we strive to deliver the best quality possible.

As an attempt of rectifying the issue, could you ensure that your TV is running on the latest software version by following this link: https://bit.ly/3zuZ7Id?

We'd also recommend unplugging the TV from the mains with anything connected to it, then plug it back after two minutes with no external devices and test the performance again.

If the above steps didn't help, try resetting the TV to its factory settings by following the steps mentioned here: https://bit.ly/3JyOBSr.

As for the 5 years warranty, we can confirm that all Sony devices come with a standard 1 year warranty, and you can buy up to 5 years warranty, but you need to check with your retailer for that option. We also recommend checking the following link for more information about the extended warranty: http://bit.do/fTeAL.

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further, and hope to hear that you're enjoying your TV again very soon.

Mennah @Sony Support UK

Hi Jwc1989,

Thank you for your review.
We're glad to hear that you're enjoying the picture and the sound quality of your KD-55XH8096 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @ Sony Support UK

Hi Ernie,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi JayWY, While we are glad to hear that you are happy with the picture quality of your X800H TV, we are sorry to hear that you are experiencing issues with the internet connectivity. Please follow our related TV article link to troubleshoot the issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00151038

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Kh1ngDav1d, Thank you for the feedback on your experience with your Sony X800H! While we're glad you like the overall features of your Sony X800H TV, we regret to hear that the TV screen is already broken. Unfortunately, the limited warranty of your TV does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available. Please refer to this link for more details:

https://us.esupport.sony.com/support/s/service?language=en_US

I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi T from Jersey, Fantastic! We're very pleased you appreciate the smart TV features of your Sony X800H. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi Movie Head,

That's awesome! We're really glad to hear you're having an enjoyable experience in our product. We are also thrilled that you are satisfied with the exceptional picture quality- especially when streaming Netflix & HBO max and amazing feature like the smooth casting (AirPlay) function of this TV.

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Bob22227,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
Regarding the slowness, we recommend making sure that your TV is up to date here: https://bit.ly/3Jq91Nh. We also recommend clearing cache and data: ( Press Home- Settings- Device preferences- Internal storage- Clear cache and data)
You can as well try a soft reset by pressing the power button on the remote for 5 seconds until your TV restarts.
If the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Chuckie,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV. We're happy to welcome you into the Sony family!
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi Rod,

Thank you for your feedback.
We're sorry to learn that your remote isn't working as intended.
We recommend following the steps here: https://bit.ly/2TWxiCQ to resolve the issue, if the issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Sammie Anne,

Thank you for the 5-star rating! We're glad you like the voice recognition function of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

Regards,
David

Hi BillyC4, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin

Hi Dgast11,

Amazing! We are truly happy to hear you love the incredible picture quality and super features & performance of our X800H.

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you so much for the 5-star review and for choosing Sony!

- Romeo

Hi jfetzko,

Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.

We regret to hear that you are having a Wi-Fi issue with your Sony BRAVIA 4K TV. This is definitely not the customer experience we want you to have. We can perform troubleshooting steps to isolate and hopefully resolve this wireless network issue. Please refer to this link for the steps: https://www.sony.com/electronics/support/articles/00184183.

We want to make sure you’re taken care of and help check on your TV.

May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,
Vincent

Hi bafo,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi Jamis,

Awesome! We're glad that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you for giving the product a perfect rating!

Hi PeterMen,
 
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
 
We regret to hear that you are having an issue with your Sony TV. This is definitely not the customer experience we want you to have. We highly recommend turning on the Automatically check for update or Automatic software download feature of your TV to make sure it is alway updated. The updates include key features, applications, bug fixes, and feature improvements. We hope that this issue will be fixed as soon as possible.


Should you need further assistance, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Sony.com Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent 

Hi Mervyn,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV. We're happy to welcome you into the Sony family!
In order to enjoy a better sound experience, we recommend performing the acoustic auto calibration as described here: https://bit.ly/39tJnGC.
If you need any assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony UK

Hi London1,

We're sorry to learn that you went through this experience.
Having read your feedback, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Kid37,

We're glad that you love the picture quality of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you for the recommendation!

Hi Jim1202,
 
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
 
We regret to hear that you had a display issue with your Sony TV. This is definitely not the customer experience we want you to have. It's good to know that the TV is already being replaced.

We value your input and appreciate your feedback. Should you need further assistance with the replacement or you have other concerns, please email the below information to socialsupport@am.sony.com.
 
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Case Number:
Full Name:
Sony website Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H: 

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent 

Hi,

Thank you for your review.
We're sorry to learn that your TV reboots randomly.
As an attempt to resolve the issue, we recommend making sure that your TV is up to date followingt/heisntructions here: https://bit.ly/3bLnipy. If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony UK

Hi Rod the Hot Rod,

Thank you for taking the time to share your review of your experience with your Sony X800H BRAVIA Smart TV. We regret to hear that you had a display issue with the first Bravia TV that you received. This is usually not the case with our premium TVs. We value your input and appreciate your feedback. Glad to know everything has been taken care of. We hope that you will continue to enjoy the amazing picture quality of your new replacement TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thanks for sharing your feedback.

-Jess

Hi,

Thank you for your review.
We're glad to hear that you're enjoying your new Sony TV, and hope you continue to enjoy it for years to come.

Amr @ Sony UK

Hi ben sy,

Awesome! We're thrilled that you are enjoying this amazing TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

-Ralph

Hi nodttiurp,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your full expectations with your new Sony TV. For function button on the TV, you may press the actual power button found on the left rear middle portion of the TV to display the operation menu and adjust the volume or change channels. For reference: https://www.sony.com/electronics/support/res/manuals/5013/dd56de1cdf2b0ed5d1d5c615bad2381e/50131541M.pdf

Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We greatly appreciate your feedback and thank you for purchasing Sony! - Kris

Hi Drhvac57, Wow! We really appreciate you being a Sony loyal customer and we're pleased to know you appreciate the high quality sound and internet capable features of your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi Favero, Awesome! Good to know you love the overall features, amazing colors, and sound quality of your new Sony TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your TV, and hope you continue to enjoy it for years to come. We're glad to keep you as one of our loyal Sony family members.
Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

And if you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL

Sawy @ Sony UK

Hi Jrod3271, Thank you for the feedback on your experience with your new Sony X800H. We're glad you like the excellent picture quality and ease of use of your new TV. To ensure optimal listening experience through the TV speakers, please go to the settings and adjust the sound settings accordingly.

https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_02.html

With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam

Hi JasonDenverCO, Awesome! We're thrilled to hear you're enjoying the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin

Hi macv69,
Thank you so much for such a great review! We're glad to know your enjoyable experience with your new TV. Nice to hear you like the marvelous picture and smart features of the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and for choosing Sony! - Kris

Hi Gholl,

Wow! We're glad to hear that you love this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.

Thank you for choosing Sony!

Hi read the speed, Thank you for the 5-star rating! We're very pleased you love the super responsive apps and user interface, and amazing picture quality of your new Sony TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam

Hi ejeffreyl, that's great to hear. We're glad that you like audio quality, operating system and integration of your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin

Hi Donny, Thank you for choosing and purchasing our Sony 800H Ultra HD Smart TV. We're sorry to hear that you have issues with your SONY unit.

Please make sure your TV has the latest firmware installed. Please follow this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/downloads

For sound and network, please follow these links to isolate issues:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00023579

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-65x800h/articles/00184183?model=XBR-65X800H&category=televisions-projectors-lcd-tvs-android-

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X800H

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
Earl

Hi Rand, thank you for purchasing the Sony X800H! We're sorry to hear you're having an issue where the picture appears to be cut off. Does it only occur when watching from your Dish cable box? Have you tried switching to different input? For now, to isolate and resolve this issue, please follow the troubleshooting steps provided on the link below:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-43x800h/articles/00027127

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam