4.2 based on 323 customer reviews
61
22
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Good
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Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Fits My Needs
WFL900/W 18/04/2022 by seximarilyn (USA)
Sony LinkBuds have a unique and innovative open ring, donut-shaped design that allows you to hear the outside world in addition to your music. Included in the box, are a handful of detachable silicone ear fins of different sizes. After some experimentation, I found the fins that fit my ears best. The lightweight buds feel soft but are still quite durable. Even after several straight hours of wearing, the compact and discreet buds felt very comfortable in my ears. Despite the buds small size, they deliver strong audio quality with a well-balanced, crisp and clear sound. However, the bass could be a bit deeper. The battery life of 5.5 hours on a single charge is good but not great. The voice call quality is suberb with excellent clarity. I love the ear-detection sensors that automatically pause my music when I remove a bud from my ear, and then resumes the music when I put the bud back in my ear. I also appreciate the buds' Wide Area Tap feature which allows me to tap my cheek to control playback. Although, these water-resistant buds don't offer noise cancellation and do allow environmental noise in, I don't mind so much. As someone who for personal safety reasons wants to be extra alert with an increased awareness of my surroundings, these earbuds achieve what they're designed to do and perfectly fit my needs.
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Not good for the price
WFL900/W 28/07/2025 by Matnotafan (USA)
Subscription to headphones that I own? That's crazy. Also a lot of connection issues when the app updated, and now headphone don't hold a charge while i. The case possible bad batteries? $180 and they don't even last a whole year plus lots of issues. Love the fit and sound quality is sufficient.
324 Customer Reviews
Charging failed early
WFL900/H 12/04/2026 by Dr P (USA)
I bought these because I'm allergic to silicone. This was the perfect prayer of ear buds until they weren't. I started having issue with charging around the eight month mark. I used them too cycle shop I could hear my surroundings but the right bud only stayed charged for half the ride. Iced had them now for two years and the right ear bud only stayed charged now for about 10 minutes and the left one dies soon after. I wanted to love these and I did at first. Please work on the charging. I would purchase again.
Poor
Fair
Excellent
Excellent
Thank you for sharing your feedback, Dr P.
We are so glad the WFL900 provided the silicone-free solution and situational awareness you needed for your rides, but we are truly sorry to hear about the declining battery life you've experienced over the last two years. We understand how disappointing it is when a product you love stops keeping up with your lifestyle.
Battery longevity is something we take very seriously, and your feedback regarding the charging performance at the eight-month mark is incredibly valuable for our product development team.
If you're ever looking to troubleshoot or explore a newer model, please reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. We’d love to help you find a reliable long-term solution.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
Don't Last
WFL900/H 05/10/2025 by LinkBudSmoker (USA)
I've purchased two pairs of these since 2022. I like them very much but they just don't last. For the $180 price point, I need to have them longer than 2 years. I won't be buying a third pair.
Hi LinkBudSmoker,\n\nThank you for considering Sony products.\n\nWe’re sorry to hear that your WF-L900 earbuds have not lasted as long as you expected. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback.\n\nTo resolve this issue effectively, we recommend reaching out to our specialized support team. They have the expertise to offer personalized assistance and can gather more details about your specific situation to quickly diagnose and fix any problems, ensuring your headphones perform flawlessly.\n\nPlease contact them directly here:\nhttps://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones\n\nWe look forward to helping you get back to a seamless listening experience.\n\nBest regards,\n-Fred\n
Not good for the price
WFL900/W 28/07/2025 by Matnotafan (USA)
Subscription to headphones that I own? That's crazy. Also a lot of connection issues when the app updated, and now headphone don't hold a charge while i. The case possible bad batteries? $180 and they don't even last a whole year plus lots of issues. Love the fit and sound quality is sufficient.
Hello Matnotafan,
Thank you for taking the time to share your candid feedback and concerns regarding your LinkBuds (WF-L900). We're truly sorry to hear that you've had such a frustrating experience, especially with connection issues and what appears to be a significant battery problem, and that your headphones aren't lasting as long as they should.
We're glad to hear you love the unique fit and find the sound quality sufficient, but the other issues are clearly impacting your enjoyment. We would like to help resolve these problems for you.
We also want to clarify your mention of a "subscription to headphones." We understand your concern, but please be assured that there is absolutely no subscription required to use your LinkBuds (WF-L900) headphones or the Sony | Headphones Connect app. The app is completely free to download and use, providing control over features like sound settings, Adaptive Volume Control, Wide Area Tap, and more. Perhaps there was a misunderstanding or a notification from another service that caused this impression, but your LinkBuds are fully functional without any ongoing fees.
Regarding the connection issues after an app update and the problem with the headphones not holding a charge in the case, this is certainly not the experience we want you to have. Our technicians can walk you through troubleshooting steps for the connection issues and, if necessary, explore warranty options or service for the battery problem. We're committed to ensuring our products meet your expectations for durability and performance. Please contact our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Good support, terrible product
WFL900/H 11/07/2025 by Erickk (USA)
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
Poor
Fair
Fair
Average
Hi Erickk,
That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony.
Thanks for considering Sony products.
-Eliab
Let down
WFL900/W 17/05/2025 by ysug (USA)
Got them in February, I try to give things time to see if problems can be fixed, but this is it. Don't leave reviews but this is too much. Buds can barely keep connection to my phone when I put it in my pocket, barely keeps connection anyways, constantly says both bids are connected but only plays out of one side, constant distorted sounds, has had what sounds like some chirping alarm go off, and it's time to throw them away. Not worth the exorbitant amount of money. Could've found something better at 5-Below.
Poor
Poor
Average
Fair
Hi Ysug, we're genuinely sorry to hear about the experience you've had with the WFL900 earbuds. We understand how frustrating it must be dealing with those inconveniences. Here are some steps and recommendations you can try to fix the problems:
1- Set the headset to "Priority on stable connection" using the Sound Connect App
2- Avoid wearing the headset close to wireless devices such as routers, wireless LAN or other communication devices as that may cause interference
3- Close unnecessary apps on your smartphone
4- Turn off Service Link on the Sound Connect App
5- Initialize the headset to restore factory settings, here are the steps on how to do it: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html?search=initialize%20
We hope these steps help you to resolve the problems, if the issues persist you can contact our support team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products! Regards, -Dominick
Great product
WF-L900 20/04/2025 by Renn9420 (USA) Verified Purchaser Verified
I have trouble with noise cancelling ear buds, found these and they work so seamlessly. These buds give all the comfort and functionality as noise cancelling buds without feeling like you're underwater and have to remove one just to hear yourself talk.
Excellent
Excellent
Excellent
Excellent
Excellent
Hi there, thank you for your 5-star rating! The Sony LinkBuds are widely regarded as an excellent choice for those who love an impressive sound experience, with clear audio and balanced bass. Their open-ring design allows the ambient sound to pass through, making them ideal for all-day wear and listening to the environment simultaneously! We hope you continue enjoying these earbuds, and thanks for choosing Sony. Regards, -Dominick
Great ear bud but battery life is dreadful
WF-L900 16/12/2024 by leonC (United Kingdom)
Great ear bud. Fits snuggly and sound is acceptable for intended use. I use them whilst cycling so I can stay aware of my surroundings. Unfortunately battery life is dreadful. Barely 3 1/2 hours from fully charged to dead. Will continue to use these on my short rides but stick with my soundcore aerofit, which have astonishing battery life, for my day rides
Average
Good
Average
Hi,
Thank you for your feedback.
We are glad that you are happy with the sound quality and the fit of your WF-L900. Yet, we are sorry to hear that you are not satisfied with the battery life.
Regarding your usage, you can learn more on the available operating times: https://cutt.ly/ReBZSrXU
If the available operating time is short or the battery power does not last long, you can check these troubleshooting steps: https://cutt.ly/ieBZPnpf
If the issue persists, you can try these resetting steps:
- Resetting the headset: https://cutt.ly/deBZSVtV
- Initializing the headset to restore factory settings: https://cutt.ly/oeBZDrVV
If you need further assistance, you can contact us using this link: https://cutt.ly/leABWCVc
Ahmed @Sony Support UK
Doesn't work without the right piece
WF-L900 24/10/2024 by AK272 (USA) Verified Purchaser Verified
Only two months I lost the right side piece, have been looking for it. Want to use the left ear piece, but can't because it won't work without the right side.
Average
Average
Average
Good
Average
Hi AK272,
We regret to hear that you lost one earbud. You can use one earbud at a time. However, when the Service Link is turned on with the “Sony Sound Connect” app, you cannot use only the left unit of the headset. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. Make sure to check the settings of the Sony app. For more information, please refer to these links:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447720.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html
The earbuds are pre-set with information that allows them to communicate with and from each other. These settings can only be configured at the Authorized Service Center (United Radio Service Inc.) with all three components present. For this reason, you can't simply replace one missing part.
If one of the earbuds is lost or damaged, send the remaining items (earbuds and charging case) to an Authorized Service Center (United Radio Service Inc.) so that a replacement for the missing part can be reset with the remaining components. You may find this link helpful:
https://us.esupport.sony.com/support/s/service?language=en_US
Hope this helps. In case you need additional assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
-Ralph
The future, the revolution!
WF-L900 18/09/2024 by GIL OS (United Kingdom)
I read thousands of reviews before buying this product and every single review gave me concerns about it but, ultimately, it was the best thing I have done!
Excellent
Excellent
Excellent
If the Battery Life was even decent
WF-L900 16/09/2024 by RNR79 (USA) Verified Purchaser Verified
I like everything about these headphones except for the awful battery life. These barely last 2 hours on a full charge. Not even close to the stated time of 5+ hours.
Average
Poor
Average
Excellent
Average
Hi RNR79,
Thank you for your time writing this review. While we are glad you like your Sony LinkBuds, we're sorry to hear if the battery life won't last long.
Usage hours may differ depending on the settings for the headset functions and usage conditions.For Available operating time, please refer to this link:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html?search=operating
You may also refer to this with troubleshooting steps to attempt to solve the Battery/Charging issues:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Great open ear design to fit any ear size
WF-L900 01/09/2024 by Alister (United Kingdom)
I bought these primarily for running, so the open ear design allows a little ambient noise in which is helpful to hear road traffic, or race marshal instructions, whilst still maintaining excellent sound quality. I have small ears so always struggle with in-ear buds just being too big but these are very small and come with a really big selection of rubber fitment bands to secure into any ear size. I've been using these for over 2 years and never had any connection problems across three different phones. They always connect and always play in sync, without any breakup or distortion.
Excellent
Excellent
Excellent
I really wanted to like these
WFL900/H 30/08/2024 by Onculus (USA)
I really liked the design and case on these open earbuds but I don't know if it's my ear shape or something else but I constantly have to readjust these in my ear for them to stay put no matter what size of the rubber loop I place on the buds. However, easily the worst part(and the reason I decided to return) is the touch controls. I've never had a pair of earbuds with more inconsistent touch controls. I spent multiple weeks hoping I would master the finger positioning and every time I thought I was getting the hang of it I would lose all control and be relegated to relentlessly fingering the earbud to no avail. Sometimes my earlobes would even activate them out of the blue. This really sucks as these earbuds are competitively priced with good sound quality and are so comfortable you can forget their in your ear but I just got worn down over time.
Excellent
Average
Fair
Poor
Hi Onculus,
We regret to hear that you were not completely satisfied with Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated.
For optimum fit and comfort, it is recommended to wear both earbuds properly.
Keeping the software version of the LinkBuds up-to-date is recommended for optimum performance. The wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. Therefore, it may be erroneously detected as tapped by actions such as putting on or taking off surgical masks or glasses, and chewing. If the headset often does not operate correctly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead.
Hint:
-In addition to tapping around your ear, tap operations are detected when you tap the headset unit.
-If the tap operations cannot be easily detected, tap a little harder while adjusting the tap position.
-When tapping the headset or the area near your ear 2 or 3 times, tap it quickly with an interval of about 0.2 seconds between taps.
-You can change the function assignments to the left and right headset units using the “Sony | Headphones Connect” app.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Comfortable ear buds
WF-L900 17/05/2024 by Ghurka (United Kingdom)
I bought these as they came with 4 different size fittings which have proved to be invaluable for me They fit well are comfortable and I can wear them for long periods without any discomfort .Tgey charge quickly and it seems to last for hours The charging case is small easy to use and very easy to keep in a pocket or bag My only negative is the noise cancelling which isn’t as effective as I would have liked
Excellent
Excellent
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony LinkBuds, and hope you continue to enjoy it for years to come.
Please, check what you can expect from Noise Cancellation here: https://cutt.ly/MetY1qLg
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Great buy
WF-L900 14/05/2024 by Denny46 (United Kingdom)
I have my ear buds approximately two weeks now. I will say they do fit pretty well. I still have a slight issue with the right one not fitting perfectly but to be honest that is most likely my ear's fault and it hasn't popped out yet which is more than I can say for others I have bought. I will say that I have never spent a lot of money on ear buds or headphones before, probably the most I spent was £45 on a pair of headphones, so I cannot compare to the big names but these are by far the best I have bought. Great sound and the noise isolation is brilliant for my commute. They are light and feel comfortable. I would recommend.
Excellent
Good
Excellent
Hey,
Thank you for your review.
We're glad to hear that you're enjoying your WF-L900 and hope you continue to enjoy it for years to come. We're happy to welcome you into the Sony family!
To make sure they are is worn properly, check this link: https://cutt.ly/4erWeeVk
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW
Maryam @ Sony Support UK
Perfect for my intended use!
WF-L900 11/05/2024 by Jenesis (United Kingdom)
Bought a few weeks ago. They fit my ears perfect with the large hooks, great sound, great features especially on the accompanying app. Equaliser etc all function perfectly. Very comfortable to wear and so lightweight you forget they're there. Would recommend them to others after headphones that let your ears breath and allow you to hear without passthrough.
Good
Excellent
Excellent
Hi Jenesis,
Thank you for your review.
We're glad to hear that you're enjoying your LinkBuds, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia@ Sony Support UK
Okay
WF-L900 06/05/2024 by Nikitaevita (United Kingdom)
Expensive, good quality when you are static, try to walk with your phone in your trouser pocket and the sound keeps breaking up, had to move phone to shirt pocket. Did not expect that from this price when £20 earphones work better
Average
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony LinkBuds WF-L900 headset, and hope you continue to enjoy it for years to come.
Yet, we're sorry to learn that it's dropping Bluetooth connection with your phone, and we'd like to assist.
We'd recommend that you test the headset with another phone first. If the issue still persists, please follow the steps here to attempt to fix it: https://cutt.ly/2ew0fFZu
Also, you may need to check if the headset firmware is up-to-date: https://cutt.ly/mew0flul
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Battery charging issues after less than 1 year,
WF-L900 04/04/2024 by RRrraq (United Kingdom)
Bought in April 23, within 3 months the buds charge would not last longer than 30 minutes, the case has now started draining when not in use, charge it fully, by the next morning it's critical already. Very poor!!!
Average
Fair
Fair
Hi,
Thank you for your review.
We're sorry to learn that you've experiencing battery issues with your Sony LinkBuds, and we'd like to assist.
Please, try the following steps to attempt to fix this issue:
- Update firmware: https://cutt.ly/cw4aqZNA
- Reset: https://cutt.ly/Hw4awwNl
- Initialize: https://cutt.ly/Hw4awpSb
Also, you can check the steps here: https://cutt.ly/qw4awV69
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
Great features!
WF-L900 27/03/2024 by Atis Abee (United Kingdom)
Although I saw many positive - negative reviews, I have to say Im happy that I bought this. It Lets You hear Your surroundings Just enough, on the safe range. Comfortable to wear, great sound quality.
Excellent
Excellent
Excellent
Long term review
WF-L900 26/03/2024 (United Kingdom)
The sound quality is decent considering these headphones have a different design than the rest of them. The features are good and work well and regularly get updated with new stuff. The update process is a nightmare on iOS tho. The major problem is the battery life and the repairability of these headphones. Removing or replacing the battery means a total destruction. I don't understand why Sony markets these as "eco-friendly" "recycled packaging" "recycled plastic", but they don't talk about the poor repairability. Mostly greenwashing in order to cut costs and deliver a poor product and a poor unboxing experience because everything is recycled. Reusing is better than recycling Sony!
Average
Average
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Sony LinkBuds. Yet, we're sorry to learn that you're experiencing issues with its battery life and that you have concerns about its repairability and packaging.
Please, try the steps here to attempt to fix the battery life issues: https://cutt.ly/7w3nxgJE
Additionally, you can try these steps:
- Update firmware: https://cutt.ly/Bw3ncAuJ
- Reset: https://cutt.ly/ww3ncHLx
- Initialize: https://cutt.ly/pw3ncC0w
If you need any assistance in the future, you can contact us using this link: https://cutt.ly/JwU9zuYo
Mazen @ Sony Support UK
A.new different design with Sony innovation.
WF-L900 25/03/2024 by Sony Linkbuds (United Kingdom)
Small & discreet with awareness of what's around you. Not for all but it caters to a wide range of people. Music plays then an innovative voice cut when someone calls then cleverly plays & resumes your music when your conversation ends.Settings are also great. Call quality good, music & media also great, charging very good especially the quick charge & the charging case very small & handy, fits in any pocket or bag.. The fit is great you hardly know your wearing them until it reminds you you have low battery. Overall another nice edition to the Sony audio line up but with a very clever design.
Excellent
Excellent
Excellent
They don't fall out!
WF-L900 20/03/2024 by Theprincefari (United Kingdom)
They feel comfortable and don't keep falling out. With my phone in my back pocket, the left earbud loses connection quite often while walking. They are nice though.
Excellent
Excellent
Good
Hi Theprincefari,
Thank you for your feedback.
We're glad to hear that you're enjoying your headphones.
We hope you will continue to enjoy it for many more years to come!
Regarding the left earbud losing the connection while walking, we're sorry to hear this, and we recommend following the steps below to resolve the issue:
-Update the headset: https://cutt.ly/Iw9FeBTw
-Reset it: https://cutt.ly/ow9Frqzh
-Initialize it: https://cutt.ly/zw9FrpfH
-Test it with another device.
If you require any assistance, you can contact us using this link: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Different design but still Sony quality
WF-L900 15/03/2024 by Sony Linkbuds L900 (United Kingdom)
Very comfortable & snug, a different innovative design with a twist. Sound quality good & I definitely like the stop talk feature. Sony quality all the way
Excellent
Excellent
Excellent
Love these but has battery issues
WFL900/H 09/03/2024 by jmichaeld77 (USA) Verified Purchaser Verified
I have had these 2 years and I rarely use them anymore. I want to use them more but last year they started having a problem where the left ear bud would drain power in the charge case so I could only reliably use the right one. Now both earbuds have problems. The case and earbuds drain power constantly, so if I want to use them I have to charge the case an hour before I want to use it. Even then, I only get about 10 minutes of use out of the left earbud and about 45 minutes with the right earbud when listening to music If these didn't have the battery issues I would love them. I love the open ear design, the comfort, the microphone quality, but I regret paying almost $200 for them because of all the problems they have given me
Excellent
Excellent
Excellent
Excellent
Hi jmichaeld77,
While we are happy that you like using our Sony LinkBuds, we're sorry to hear that you can no longer use them because of battery issue. Please allow us to help and turn this to a better experience. Kindly check this helpful link to resolve the issue about the battery.
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Great sound
WFL900/H 29/02/2024 by Joe pie (USA) Verified Purchaser Verified
Love this product would receive to all my friends and family
Excellent
Excellent
Excellent
Excellent
Hi Joe pie, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Nice product... but battery dead at < 2 years old.
WF-L900 05/02/2024 by EvAndyB (United Kingdom)
Bought in February 2022. Battery in right earbud was completely dead (not holding charge) by December 2023. So I sent them to Sony Central Servcie for repair but estimate was more than the cost of a new pair and only has a 30 day warranty. BUT, being able to properly hear sounds around you... nothing else is the same. I really like them. So much so that I have just bought another pair. I hope these last a bit longer.
Good
Good
Average
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the sound quality of your LinkBuds, yet, we're sorry to hear about the battery issue that you've faced with your first pair, this is not the norm as we strive to deliver the best quality possible.
We highly appreciate your valued feedback, we are always delighted to hear from our customers, and are always working to develop our products to what suits your needs. Furthermore, we have raised your feedback as voice of customer, to the concerned team for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Amazing product concept, unacceptable battery flaw
WFL900/H 29/01/2024 by Ha TLV (Canada) Verified Purchaser Verified
I purchased this item in March of 2022 and have enjoyed using it since. I loved the concept of an open-back earbud that sat comfortably in the ear without sticking out, since it meant that I could easily lay on my side without any discomfort and it was very useful for use in an environment where I constantly need to be aware of my surroundings. About one year into use, I noticed that the LinkBuds no longer charged as they should. It felt like every other day I would take them out of their case and I would get the low battery indicator sound. I would charge them back up, use them, but they also would not last quite as long. Lately it has regressed to the point where I have to plug them back in to charge every morning before I can use it for an hour or two, max. I have tried cleaning the metal contacts and charging port, updating the firmware and resetting the firmware to no avail. I have had success with previous Sony headphones and earbuds but this product definitely makes me feel uneasy about trusting them blindly.
Average
Good
Excellent
Excellent
Hi Ha TLV,
Thanks for reaching out to us with your concerns. While we're glad you like most of the functions, especially the open-ring design, fit and comfort, we regret to hear you feel the battery power does not last long. Allow us to help you and turn your experience around. The available operating times of the headset with the battery fully charged are as follows:
Bluetooth connection
Music playback time (AAC): Max. 5.5 hours
Music playback time (SBC): Max. 5 hours
If you set the following functions, the available operating time of the battery becomes shorter than the ones described above.
• DSEE™
• Equalizer
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
• Adaptive Volume Control
For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html
You can also check the remaining battery charge of the headset unit and the charging case with the “Sony Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. If your LinkBuds do not charge or charging cannot be done, please check the links below to isolate and troubleshoot the issue:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445822.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276311
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Had to return
WF-L900 28/01/2024 by Tanx (United Kingdom)
Linkbuds did not pair to my Samsung TV and had to return
Good
Average
Fair
Hi,
Thank you for your review.
We're sorry to hear that you've faced difficulties with pairing your LinkBuds to your TV.
It's worth to mention that the TV has to support the A2DP Bluetooth profile for it to be paired with any audio device.
Rest assured, we highly appreciate your valued feedback, and we've raised it as a voice of customer to the relevant channels for future consideration.
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Awful Product - DONT BUY
WF-L900 14/01/2024 by Dharmen (United Kingdom)
This is by far THE worst headphones I have ever bought. One of the reasons for buying his was to replace a plantronics handsfree headset but it has been a total disaster! When using for phone calls, people simply can't hear you, even when the device has full charge! It has been a total waste of money for that reason. Please by iPODS instead. They don't disappoint and good luck with resetting your password for the Sony Account!!!
Poor
Fair
Poor
Hi Dharmen,
Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the sound when using the headphones for phone calls.
We recommend following the steps below to resolve the issue:
-Update the headphones: https://cutt.ly/hwLbhRv2
-Reset it: https://cutt.ly/1wLbhSVz
-Initialize it: https://cutt.ly/CwLbhXVN
-Test with a different device.
If the issue with the headphones remains, and also to help you with the MySony account issue, please don't hesitate to contact us here: https://cutt.ly/q8P6ehW, (Copy and paste the link in your browser).
Hana @Sony support UK
Avoid
WFL900/H 30/12/2023 by exarkun631 (USA) Verified Purchaser Verified
This product was great for about a year until the left earbud just stopped accepting a charge.
Good
Good
Average
Good
Hi exarkun631, We're sorry to hear about the charging issue you're having with your Sony Linkbuds. This is definitely not the news that we would like to hear. Please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445822.html
If you are unable to resolve your concern, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
A good open ear bud
WF-L900 03/12/2023 by Vikingsith (United Kingdom)
After looking for a pair of open ear buds I looked at YouTube clips of these buds, on buying theses I was going to buy the shokz open ear buds but the sales representative talked me out of them and recommended the Sony's, so glad they did because the quality of the sound and build are great, the only downside is the battery life (which isn't great but will do the job).
Good
Good
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying the quality of your WF-L900, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.
We recommend checking the instructions here if the battery life is short and test again: https://bit.ly/3Gt5MEX
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Omnia @Sony Support UK
Brilliant with room for small improvements
WF-L900 23/10/2023 by Pengaltiger (United Kingdom)
These feel great and sound great plus they don't block out your hearing. Excellent for that. Sometimes the connection breaks up and the stereo effect goes all wrong - easily sorted but irritating.
Excellent
Excellent
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to have you as a loyal member of our family and hope you continue to enjoy them for years to come!
You can try the following troubleshooting steps to resolve the disconnection issue:
-Ensure that your headphones are running on the latest software version by following this link: https://bit.ly/3posuG8
-Test your headphones with different compatible devices.
-Follow the troubleshooting steps here: https://bit.ly/3s3Z8l7
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
Mennah @Sony Support UK
Great product
WFL900/H 27/09/2023 by Shonkey43 (USA) Verified Purchaser Verified
I am very happy with my device.. thank u so very much and I hope u at sony continue to make awesome products and hope u all have a wonderful evening.
Excellent
Excellent
Excellent
Excellent
Hi Shonkey43, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WFL900! Your new earbuds has precise Voice Pickup technology performs advanced voice signal processing that allows the person on the other end of calls to hear you clearly, even through noisy surroundings. Our noise reduction algorithm was developed using AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments. Thank you for choosing Sony! -Carl
Very poor
WF-L900 14/09/2023 by Maziyar Falahi (United Kingdom)
I bought it almost 3months ant it has broken also I'm not happy
Poor
Poor
Poor
Hello,
Thank you for your review.
We're sorry to hear that you're facing an issue with your Sony LinkBuds headset.
Having read your feedback about this issue, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW
Mazen @ Sony Support UK
The bundled linkbuds are duds.
WFL900/H 14/09/2023 by HueyRooeyRoo (USA)
The three pairs I've had before never had any issues and worked great. This time however, no sound in one sometimes both earbuds.
Poor
Excellent
Excellent
Excellent
Hi HueyRooeyRoo,
While we're glad you like the open-ring design, we're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads
For Bluetooth connection issue: The LinkBuds provide a clearer, more stable Bluetooth signal. For low latency and high sound quality, even around other interference, the Bluetooth signal is transmitted to both ears at the same time. Thanks to the powerful Integrated Processor V1, you'll enjoy stable, skip-free, wireless sound. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445763.html
If you're experiencing some audio issues with the LinkBuds, you may also refer to this link to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229323
In any case that you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Not good
WF-L900 20/08/2023 by Tommt (United Kingdom)
Falls out a lot. Right one stopped working. Sent off for repair
Fair
Poor
Fair
Hello,
Thank you for your review.
We're sorry to hear that your Sony LinkBuds falls out of your ears and that the right one stopped working, and we'd like to help. You can try the tips in this link to make sure that you're wearing the earbuds correctly to prevent them from falling: https://bit.ly/3KHDgAj
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Mazen @ Sony Support UK
Possibly the worst product I've ever bought....
WF-L900 18/08/2023 by Mike_1 (United Kingdom)
I bought these at the airport before travelling. Couldn't pair with three different devices so took to a Sony retail store whilst on holiday. Really helpful, but took them over half an hour to be able to get them to pair. I still have problems, won't pair with half my products. Really poor fitting, sound quality is shockingly poor. These are the third pair of premium Sony buds I've bought in as many years. Other products have been fantastic, these are absolute garbage.
Poor
Poor
Poor
Hi Mike_1,
Thank you for your feedback.
We're sorry to learn that you're experiencing connection, fit, and sound issues.
Regarding the connection, we can confirm that the device will only pair with compatible devices, you can find the Bluetooth specs here: https://bit.ly/3qoxPOm
To get the best fit, we recommend checking the following link: https://bit.ly/3YJYgxY
In order to get the optimum sound experience, we recommend adjusting the settings using the Headphones Connect app, you can find more info here: https://bit.ly/38AFl2z
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Great features, unreliable in long term
WFL900/H 03/08/2023 by KayR (USA) Verified Purchaser Verified
In theory these open-ear earbuds are perfect for my bus commute, and the wide area tap is convenient for using the controls without fiddling for the right button. Adaptive volume control had limited range but was handy to a point. The earbuds sit comfortably in my ears. However, the Bluetooth connection was really weak, I can't keep my phone in my front pocket without my connection cutting out or at best, out of sync between ears. I don't expect the highest quality sound from open-ear, but within a couple months there was an occasional buzzing in the right ear that has been getting worse. After having them for a year, the left earbud does not charge consistently and loses all charge in the time the other bud uses 2% of its battery. I really liked these while they lasted but they didn't last long enough.
Average
Good
Good
Average
Hi KayR,
While we are glad to know your satisfaction with the amazing features and very comfortable fit design of our LinkBuds, we are really sorry if you are experiencing some issues. This is certainly not the news we'd like to hear from you. We'd love to help you troubleshoot the problem. Regarding Bluetooth connection, the LinkBuds is designed to provide reliable and stable connectivity during various activities. However, certain factors such as distance, signal interference, and the environment can affect the connection. To isolate the connection issue, please refer to the following articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00097458
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276313
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445772.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229323
As for the noise issue, please refer to the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276315
And for the battery issue, the following Help Guide link may help resolve this problem:
The available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different. - https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Worst experience
WF-L900 27/07/2023 by Abd5 (United Kingdom)
I like Sony as a company their products and everything but this time I bought Sony linkbuds which are ring size and shape. Had the worst experience with them they cannot even fit in the ears the only good thing was the call quality and sound was too low that you cannot hear any music when in public
Poor
Fair
Poor
Hi Abd5,
Thank you for your feedback.
We're sorry to learn that your headset isn't fitting in your ears.
We recommend following the instructions on the link below to get the best fit, as this will definitely affect the sound: https://bit.ly/3mGhZfN
If you require any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.
Hana @Sony support UK
Disconnect
WFL900/W 17/07/2023 by Ginger0Snap (USA) Verified Purchaser Verified
I like the LinkBuds but they turn off whenever I yawn or laugh. It’s a bit annoying when I am in the middle of a conversation. Battery life is too short. The sound quality is very good .
Excellent
Good
Excellent
Excellent
Hi Ginger0Snap,
We are sorry to hear that you are having issues with your Sony LinkBuds. This is definitely not the customer experience we want you to have. The battery life of your headphones depends on the settings you chose. For more details and troubleshooting steps, please visit this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html. With regard to your other concern, please make sure to use the right size of fitting supporters and wear them correctly. Refer to the links below for more details:
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Do not forget to update their firmware to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-l900/software/00275471. Despite your concern, it's good that you like their sound quality. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great sound
WFL900/W 12/07/2023 by Cturner13 (USA) Verified Purchaser Verified
These are really nice earbuds. The battery lasts for quite a while before needing to be recharged. It is difficult to wear them for too long, makes my ears sore. Using the app these are easy to adjust and keep tabs on the battery. Definitely recommend these.
Excellent
Excellent
Good
Excellent
Hi Cturner13,
Thank you for the 5-star rating and recommendation! We are glad you like the great sound, long battery life, and ease of use of app with your SONY LinkBuds. However, we are sorry if you are experiencing discomforts while wearing the unit for a long period of time, M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. Please make sure to wear the headset properly and change the fitting supporters to another size to comfortably and snugly fit your left and right ears. Please refer to this guide link on how to properly wear the headset: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY! - Kris
Sound good, fit securely
WF-L900 03/07/2023 by Ode71 (United Kingdom)
Bought these a few weeks ago and am pretty happy with them. I really like the design and how it allows external sounds to be heard, I run and walk a lot and the safety that comes with being aware of external noise is much better than with headphones that would otherwise isolate you from the rest of the world. It took a while to find the best size of silicone wing to really secure them in my ears, and there is a definite technique to putting them in the right way, but once figured out, they are very secure. The only downside I have is the battery life. They do meet the times advertised at just over 5 hours, but a lot of other headphones can easily beat this time. Ideally an updated version will increase the battery life (and keep the same design, rather than the Linkbuds S style which I don't like)
Good
Excellent
Good
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and are happy with the sound quality we always aim to deliver! We're also delighted to have you as a loyal member of our family and hope you continue to enjoy them for years to come!
Regarding battery life, we appreciate your valuable feedback, and we've flagged it as a Voice of Customer to the relevant team for future consideration.
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!
Mennah @Sony Support UK
Love IT!
WFL900/H 13/06/2023 by DingoFish (USA) Verified Purchaser Verified
I'm thrilled with this product and use it daily. I like it better than bone conduction or traditional earbuds. I hope it is popular enough for a second edition, I'd buy it.
Excellent
Good
Good
Excellent
Hi DingoFish,
Thank you so much for taking the time to leave an excellent rating! We're really glad you love your LinkBuds headphones. Nice to know it suits your needs and expectations. The Sony LinkBuds features a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing SONY! - Kris
Great features
WFL900/H 06/06/2023 by Little Giant (USA) Verified Purchaser Verified
I just bought these and the sound quality is exceptional
Excellent
Excellent
Excellent
Excellent
Hi Little Giant,
Perfect! We're really glad you are enjoying the exceptional sound quality and features of your new Sony LinkBuds. These features a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! - Kris
You want a review? From me? I can do that...
WF-L900 02/06/2023 by Ex Ed PC Mag (United Kingdom)
So, the USP of these ear buds is that you can hear the outside world as well as what is playing on the headphones. And that works very well. Audio quality isn't bad but compared to say my Samsung Galaxy Buds2, Sony WH-1000XM4s or Shure SE425s not so much - but these are in a different price bracket, and wasn't the reason to get them, I like going out and hearing what’s going on outside my headphones. There it sort of stops - whatever idiots designed the interface and the clip on system really ought to try another career - circus clown anyone? Control of the playback device is managed by tapping on the buds. There are two or four switches available: double tap or triple tap left and or right – and these can be assigned operations, like pause, next track, up volume down volume etc etc. Of course that means remembering remember which ear does what, three on the left up volume three on the right down or is that two on the left or…? So, four, but much more likely two, operators; but really is that the best you could do? Not a swipe? Not a swipe and tap? And I have now discovered that if happen to double tap my teeth it will trigger the double tap switch and in default mode that pauses the track (I'm sorry but sometimes I tap my teeth to the music - so sue me) and you double tap to start up again. But, then, well, that *maybe* slightly harsh, they are made to a price and a possible answer is they don't have the electronics to handle much more (although I find it hard to believe). The real irritation is the clips that go inside the top ridge of your ear. Now these NEED to work otherwise they fall out of your ear, and hey, guess what, they fall out of your ear. Marshall years back had a set of earphones that clipped on your ear - a very similar concept to what we have here, but these were unashamedly clip on ear, they had a rubber lug that went into the top crease of your ear and the bottom jammed (comfortably!!) into the bottom, these buds didn't go anywhere. The Sony top clips on the other hand, are way, way to soft and floppy, so despite picking the size of clip to best fit your ear the, buds just wobble in place because the top clip bends too easily. My guess is Sony will pitch 'stiffer' addon clips to stop this - and if they don't the third party manufacturers will probably catch on - fingers crossed. All in all a qualified success. And yes, you are right, I do have a lot of headphones.
Good
Fair
Average
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your LinkBuds, and sorry to learn that you've faced issues fitting them in your ears, and controlling the earbuds.
Besides replacing the fitting supporters: https://cutt.ly/GwwJ3zYe.
We recommend following our how to wear guide to properly fit the unit: https://cutt.ly/pwwJ29MF.
And here's how to control your buds: https://cutt.ly/VwwJ8zJa.
You may also change it's functions through the supported app ''Headphone's connect'': https://cutt.ly/fwwKynKO.
Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Excellent earbuds which allow you to converse with
WF-L900 25/05/2023 (United Kingdom)
I purchased the linkbuds over 1 year ago and have been very pleased with them except after about a month the left earbud would not work unless the earbud was pressed in the case for a few seconds before removing the earbud.
Excellent
Excellent
Excellent
Hi Alfred Neville,
Thank you for your review.
We're glad to learn that you're enjoying your LinkBuds, and sorry to learn that you're facing some connection issues with the left earbud.
We recommend making sure that the unit is running the latest firmware version: https://cutt.ly/cwqHm1Hn.
And this might be related to a connection issues between the case and the bud itself, so we recommend following the steps here: https://cutt.ly/mwqHTaje & https://cutt.ly/xwqHUyDR.
Also, check this for the sound issue itself: https://cutt.ly/OwqHUWLa.
You may also reset & initialize the unit and test it once more: https://cutt.ly/CwqHUAcH & https://cutt.ly/XwqHUFJ4.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.
Sawy @Sony Support UK
Always Broken
WF-L900 01/05/2023 by Lozlis (United Kingdom)
These LinkBuds are the best and worst earphones I have even purchased. When they work they are perfect, light easily fit in my ear and the app is stable and good. But on my second pair as they keep breaking. Lots of distortion in the left ear .....neither Amazon or Sony care much about getting these replaced or repaired quickly. The latest are likely to be back at Sony for a month....no apology no real explanation.....not sure I will ever buy Sony again
Poor
Excellent
Excellent
Hi Lozlis,
Thank you for your feedback.
We sincerely apologise for the whole experience that you went through, this is not the norm, although it didn't reflect in your latest experience.
We would like to help, so please don't hesitate to contact us
don't hesitate to contact us here: https://bit.ly/3S7Vlue, mentioning this review.
Hana @Sony support UK
Dissapointment !
WF-L900 26/04/2023 by JohnLuton (United Kingdom)
The description and fanfare for these LinkBuds do not match the reality. They look good out of the box but are very difficult to fit snuggly in the ear! The amount of times I had to pick them off the floor after they had fallen out of my ear is beyond counting. Having finally got to the point where they now rarely fall out the actual sound quality is not good! The feature that allows you to hear surrounding sound while listening to music actually is a terrible distraction and can lead to the surrounding sounds drown out the actual music particularly on the underground trains. I cannot express how dissapointed I am with this product but of course I am unable to return them because in the view of Sony they are not faulty ! It is £150 wasted.
Poor
Poor
Poor
Hi John,
Thank you for your review.
We're sorry to hear that you're facing issues with the sound and the fitting of your WF-L900.
You can have a look at this link for the instructions of wearing the headset firmly: https://bit.ly/3Ve8eFW
For the sound issue, please make sure that the headset is up-to-date, you can find the latest firmware version here: https://bit.ly/3xrkeso
Also, test the headset with different devices and check if the same thing will happen or not. If the issue remains, try to reset and initialize the device following the steps in the below links:
Reset: https://bit.ly/3zERZsU
Initialize: https://bit.ly/3OfmKIL
If you need further assistance, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
Good quality, good price, great sound
WF-L900 24/04/2023 by Billo T (United Kingdom)
Typically good product from Sony, plenty of features and a great sound; everything I needed at a sensible price…… very happy with my purchase.
Excellent
Excellent
Good
Buds light!
WF-L900 22/04/2023 by Boot87 (United Kingdom)
Easy to set up and wear. Unobtrusive and light. Excellent sound quality with an easy app to remind you to charge. App and buds regularly updated.
Good
Good
Excellent
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your headphones and happy with the sound quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!
Don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers!
Mennah @Sony Support UK
Pretty sure they will catch fire soon.
WFL900/H 10/04/2023 by Luigi Espitia (USA)
I bought these because I work in an industrial environment and I want to be aware of my surroundings while walking but I also want to be able to answer calls at times, they work perfectly fine for that purpose, they're not too loud which I think is a benefit in my case but sometimes the case overheats while charging, and I cant find a specific scenario for when it happens, I've tried to recreate it by using different chargers & cables but it seems to be random, the plastic on the case is starting to look burnt and started to crack due to the heat, another downside of the earbuds is that they're kind of hard to hold as you're removing them or placing them in their case, it always makes you feel like they might slip your fingers and you'll drop them, they are magnetic and they snap in place into the case but for some reason they will absolutely bounce out of the case every single time you accidentally drop it, they take some getting used to, at first they might feel like they will fall out of your ear but this has actually never happened to me and at times I even forget I have them on.
Fair
Excellent
Poor
Good
Hi Luigi, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately.
In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Sincerely,
Erin
Comfortable
WF-L900 02/04/2023 by Barred (United Kingdom)
I have been using my Linkbuds for about a month now. I really like them. I knew what I was buying, a set of buds that allowed me to hear what was going on around me. I had heard people complaining about the lack of bass! Earphones and buds as a rule accentuate the bass these days. I prefer a more natural reproduction that is more accurate to the album as mixed and I get this with the Linkbuds with a reasonable sound stage. I would recommend them if you know what they are designed for.
Excellent
Excellent
Good
Linkbuds UC - Probaby skip buying it
WFL900/H 16/03/2023 by caznaran (USA) Verified Purchaser Verified
NOTE - This is a review for the product "LinkBuds Truly Wireless Earbuds - Teams Certified Version - Model: LinkBuds UC". The model does not exist at the time I registered the product on the Sony US site, so I had to register it as a random WF-L900 headset. This product did not have a single review at the time of purchase, so I decided to take a "leap of faith". Disadvantages: - They do not feature noise cancellation. But I didn't choose them for that but wanted them to have the best ambient noise possible since I would be using them to commute to work. - They do not have volume up/down buttons or gestures. THIS IS IMPORTANT! - Microsoft Teams functions can only be activated on the left earbud. You can't change what this headset does, so if you want to customize any gestures, you can only do it on the right earbud, and options are limited. - If you activate the voice assistant, it doesn't read notifications to you automatically, you will have to ask it from time to time. - Battery time is low, compared to similar cost options. Advantages - By design, they have the best ambient noise you can ask for, it is simply the best choice if you want to be aware of your surroundings while commuting to work. - The integration with Microsoft Teams is natural and very useful when you use the USB dongle. Too bad you don't have the same experience when using it on your cell phone with the same application. No mute/raise hand features when using Teams on your smartphone.
Good
Fair
Excellent
Fair
Thank you for sharing your review of the LinkBuds Truly Wireless Earbuds. It's great to hear your thoughts on the product, and your feedback will be helpful for others who are considering purchasing these earbuds.
It's good to know that the ambient noise feature is excellent for commuting, and the integration with Microsoft Teams is helpful with the USB dongle. However, it's unfortunate that there are limitations to the customization of gestures and the lack of volume control.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great buds
WF-L900 14/03/2023 by Aled2479 (United Kingdom)
So happy with these buds they are perfect for my needs including online meetings
Excellent
Excellent
Excellent
Great resolves
WF-L900 12/02/2023 by HushBasset (United Kingdom)
Comfy, great audio, lightweight, great price.. really enjoying the experience.
Excellent
Excellent
Excellent
Superb
WF-L900 09/02/2023 by BigCol (United Kingdom)
Lovely quality even on a crowded loud bus. The bass and treble are amazing with the Eq.
Excellent
Excellent
Excellent
Lightweight and comfortable
WF-L900 24/01/2023 by Rocky21 (United Kingdom)
Bought these a week ago for a very reasonable price. The instructions provided are very clear, and I soon was able to fit the Buds without any trouble. The sound, though not His more than acceptable, but don't expect booming bass. The bonus for me is that they do not go into the inner ear, but remain in the outer part, so are very comfortable and easy to wear. They have never fallen as I move around. Blue tooth connection is very easy. All in all an excellent product.
Good
Excellent
Excellent
Not getting listening time as advertised
WF-L900 14/01/2023 by Whiggers (United Kingdom)
Only getting, 3.5 hours of listening time even with all the options off. Also only getting 2 charges per full charge of case giving me a max of 7 hours not 18 as advertised
Good
Excellent
Good
Hi,
Thank you for your review.
We're sorry to hear that you're facing difficulties with the actual operating time of your LinkBuds. You can check this link for more info about the available operating time of the headset: http://bit.ly/3iI6dmQ
If you're still facing any issue, we recommend checking the instructions here: http://bit.ly/3XBIB1G
Also, make sure that the headset is up-to-date, you can find the latest firmware version here: http://bit.ly/3xrkeso
If you're still facing any issues, try to reset and initialize the device following the steps in these links: http://bit.ly/3zERZsU / http://bit.ly/3OfmKIL
If you need further assistance, you can contact us using this link: https://cutt.ly/X2x1D7u
Omnia @Sony Support UK
Good but not great
WFL900/W 12/01/2023 by Bpowers (USA)
I have AirPods and found these to try. I like the AirPods better because they are more comfortable. These earbuds hurt and I have tried the different size ear parts. They are loud and I think they have noise cancellation.
Excellent
Excellent
Excellent
Excellent
This reviewer received the product free of charge, or was a product loan programme participant
Hi Bpowers,
We're sorry to hear that you're having issues with the WF-L900 LinkBuds. We apologize for the inconvenience. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt.
With precise voice pickup technology with advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed using AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.
If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFL900:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Good but Not Great
WF-L900 07/01/2023 by Toolbelter (United Kingdom)
Product is well designed. Audio performance is good. So called Noise Cancellation is Poor. Product Support i.e. Instructions Very Poor. Why oh why not provide a video showing step-by-step using actual App menu???
Good
Good
Fair
Hi,
Thank you for leaving your review, and we're sorry to hear that our headphones haven't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
Unfortunately, these headphones don't support the noise cancelling feature. You can always use the Help guide available here: https://bit.ly/3QxUVxR
To learn more about this unit, check out the following link: https://bit.ly/3XkFFqm
Mennah @Sony Support UK
Poor Quality
WFL900/H 08/12/2022 by Podcast Junky (USA)
I am extremely unsatisfied with the product. The functions do not work properly, and the sound quality is horrible. It has great features, if they worked the same every time. If I cough or clear my throat, the earbuds pause. Too much dissatisfaction for one product.
Poor
Poor
Excellent
Fair
Hi Podcast Junky, We regret to hear that the functions do not work properly nd the sound quality did not meet your expectations. This is not the news we'd like to hear from you. We'd love to help your troubleshoot your problem and turn your experience around.
We have troubleshooting steps available on the Help Guide to fix sound quality related issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
The Speak-to-Chat feature may be enabled and causes the earbuds to pause when you cough or clearing your throat. The earbuds assume you are speaking to someone. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played. You can turn on or off this feature in the “Sony | Headphones Connect” app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin