3.5 based on 74 customer reviews
18
10
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Fair
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Good
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.
Don’t use the ambient noise button!
NW-WS623 02/04/2019 by TH_theswimmer (United Kingdom) Verified Purchaser Verified
I only use these for swimming, and I find despite other reviews, the volume underwater is sufficient provided you do the following: 1. Make sure you choose the correct headphone covers from the different sizes provided, they need to be snug in your ears. 2. Keep your fingers off the big shiny button! This is the ‘ambient noise’ button which allows you to hear background noise, useful for safety reasons on the road, but not in a swimming pool!! The instructions given are very confusing and it took me a long time to figure this one out.
Good
Good
Good
Good
stopped charging all of the sudden
NW-WS623 23/02/2021 by Fmh78 (USA)
stopped charging all of the sudden, i rinse it after pool, i dont over charge, just stopped charging, tried all trouble shoot nothing works, had it for like 13-14months only and i dont use it every day
Excellent
Excellent
Excellent
Excellent
74 Customer Reviews
Easy to use.
NW-WS623 21/07/2022 by Dot1a (United Kingdom)
These are the third and most expensive swimming MP3 players I have bought. They are better at keeping water out but I am very disappointed with the quality and level of sound which was much better on cheaper products. The maximum volume level is far too low .
Poor
Good
Good
Hi,
Thank you for your review.
We're sorry to hear that the level and quality of volume didn't meet your expectations. As an attempt to solve the issue we would like to highlight that our Walkman has a feature on it that limits the volume. The AVLS (Automatic Volume Limiter System) function reduces the risk of damage to ears from loud volumes. The AVLS function limits the maximum volume. AVLS has the following features.
AVLS limits the volume to a certain level.
AVLS prevents disturbances to others caused by loud volumes.
AVLS allows you to listen at a more comfortable volume.
In order to disable this feature, we recommend checking this link: http://bit.do/fUZGY.
We would also like to recommend this link that will guide you on how to adjust the volume: http://bit.do/fUZG8
You can also Reset the Walkman to factory settings from this link: http://bit.do/fUZHt
If you need further assistance, you can contact us using this link: https://bit.ly/2NwYLXL
Elshahat @Sony Support UK
Good product - shame about reliability
NW-WS623 06/07/2022 by Chris555 (United Kingdom)
Bought these from Amazon and was initially happy with the purchase. However after using them for a month they stopped charging. This was reported and they were exchanged. Have used them no more than 20 times since due to the pandemic and now the sound has failed on the left side earphone. A lot of money to pay for such a fragile product. With warranty now expired I guess my options are limited, but I’m sure not spending my money again on these.
Poor
Good
Average
Hi Chris,
Thank you for leaving your review, and we're sorry to hear that our product hasn't satisfied your expectations, this is not the norm as we strive to deliver the best quality possible.
As an attempt of rectifying the issue, could you ensure that your Walkman is running on the latest software version by following these links: https://bit.ly/3c2w4lH (Windows) & https://bit.ly/3ABan6n (Mac)?
You can also follow the troubleshooting steps clarified on the following link: https://bit.ly/3anwa6X.
If the issue is still evident, try resetting the Walkman to its factory settings by following the steps here: https://bit.ly/3nKlHpc.
If the issue is still disrupting you, we'd love to offer extra assistance. Feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further!
Mennah @Sony Support UK
Correct
NW-WS623 05/10/2021 by BVC13 (United Kingdom) Verified Purchaser Verified
The design is very nice. It's nice to have several sizes for the ear. However it's not very stable while running and the sound is not so clear.
Average
Good
Good
Average
Hi,
Thank you for your review.
We're glad to hear that you're enjoying your Walkman, and hope you continue to enjoy it for years to come. We're glad to keep you as one of our loyal Sony family members.
We recommend trying different ear tip sizes till you find the one that suits you, so that it won't fall from your ears.
If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL
Sawy @ Sony Support UK
I love this!
NW-WS623 13/07/2021 by Sarv (United Kingdom) Verified Purchaser Verified
This walkman has made my swim sessions way more delightful. It was more like a dream for me to be able to listen to music while swimming. Sony has made it come true. The sound quality is really good. Operating it is very simple. It has very clear instructions online. I hope Sony offers some app support in the future so that we can use offline music stream services like Amazon music, etc. I also wish it came with a case! What else can I say? I love my walkman.
Excellent
Excellent
Excellent
Excellent
stopped charging all of the sudden
NW-WS623 23/02/2021 by Fmh78 (USA)
stopped charging all of the sudden, i rinse it after pool, i dont over charge, just stopped charging, tried all trouble shoot nothing works, had it for like 13-14months only and i dont use it every day
Excellent
Excellent
Excellent
Excellent
Improvement on previous model.
NW-WS623 26/01/2021 by Divot (United Kingdom) Verified Purchaser Verified
I bought this for my wife, as I have an older model. The improvement of Bluetooth is great for listening to the radio in the hot tub!
Good
Excellent
Excellent
Good
Great sound...
NW-WS623 19/12/2020 by EA_EA (United Kingdom) Verified Purchaser Verified
I bought it one year ago. It is great product. Nice sound and useful. I can advise it. Only one problem there is not alert for finish battery. It is say low battery and close.
Good
Good
Excellent
Excellent
Hi EA_EA,
Thank you for your review.
We're happy that you're enjoying the Walkman.
Regarding the battery notification, you can also check the OPR lamp to know the battery status, you can find more info on the Help Guide here: http://bit.ly/34MoUva.
Sony support team
Disappointment over and over
NW-WS623 02/12/2020 by Moe H (Canada)
1- Doesn't pair easily and have to manually pair it every time I use it. 2- When wanted to download music , I needed to download my music from Spotify to another SW then download my songs into Sony. i tried a couple SWs and didn't work so I lost this option. (too much hustle) 3- I usually use it 4 days a week when running. I stopped for 10 days and now it's dead. 4- Went to the store to check on the warranty. after 6 months by 1 day , its void but they said the problem is in the base charging which they don't carry. Overall, I think its too much for a headphone.
Average
Average
Fair
Poor
Good for swimming but has issues
NW-WS623 30/11/2020 by swimmy (USA)
Bluetooth stops underwater. This unit apparently has the bluetooth receiver in the right earpiece which is more frequently underwater when a right handed person swims freestyle (our heads turn to the left to take each breath.) To keep the music playing it is necessary to stroke harder with the right hand to keep the right ear at the surface. Putting the receiver on the left would be better for most people. Raising it above the head with an antenna in the back could solve this issue for everyone.
Good
Good
Good
Average
When it works it's amazing... but they die
NW-WS623 14/11/2020 by JamT (Canada)
I have purchased this twice now because I love the functionality so much. Both had the same issue though. Once I was out of the one year warranty period the battery stopped holding a charge and I could not use the thing anymore. Both times it happened pretty abruptly. Very disappointing because I love them otherwise.
Good
Good
Excellent
Good
Brilliant
NW-WS623 20/10/2020 by Barehands (United Kingdom) Verified Purchaser Verified
I use it when gardening. Just wished I’d bought the one with the controls on a ring.
Excellent
Good
Excellent
Good
Great for swimming
NW-WS623 27/09/2020 by Pete33 (United Kingdom) Verified Purchaser Verified
I brought it 3 weeks ago for swimming in a Pool and it works great
Good
Good
Good
Good
Great!
NW-WS623 27/07/2020 by Tino Lupercio (USA)
I was looking for a device to use during my swimming sessions. It's just great. Makes the job.
Good
Excellent
Good
Poor start
NW-WS623 22/05/2020 by Jpx5 (USA)
Just opened. Charged, but can't get the bluetooth to work with iphone. Will not work with either Mac systems. I will try a few more attempts and if they fail. RETURN.
Fair
Poor
Fair
Poor
Hi Jpx5, we are sorry to hear that the Walkman won't pair with your iPhone. The Walkman can be paired with any Bluetooth device. Please try resetting the Walkman by following the steps on the Help Guide below.
https://helpguide.sony.net/dmp/nwws620/v1/en/search/search.html?search=reset
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Exactly what I was looking for.
NW-WS623 21/05/2020 by DonoINYYC (Canada)
After an exhausting search for an MP3 player I finally stumbled across these headphones. I was on the fence by the mixed reviews but at the end of the day they had what I was looking for so I got them on sale. I'm not gunna lie, it took me awhile to figure out how to get music on it which was actually the feud between my Surface and Huawei phone not the headphones. Now I have tonnes of songs on them , used them last night and they didn't budge once. My only complaint is they are pretty ugly and it would have been nice to see some options for the ladies instead of just black. Girls like pretty things :) highly recommend!
Excellent
Good
Average
Good
Hi DonoINYYC, we're glad you like our product. we appreciate your positive feedback. We are always looking to make SONY better. Thank you! ~Earl
Expected More
NW-WS623 12/05/2020 by Darshancmd (USA)
I Brought the Walkman series in a duty free shop in Bangkok airport. The expectation from Sony was really high for me. Even the shop guy convinced me to buy Sony. But now I feel there are three major issues with it... 1) The inner ears start hurting so badly that after maximum an hour its a battle to wear it for more longer time. mostly like Pain vs need kind of a scenario. 2) The battery capacity of the Walkman is quite poor, hardly 2.5-4hrs backup.... depending on the mode... if on Bluetooth its just 2.5hrs otherwise it might go up to 4 hrs. 3) The sound output is not that great.
Fair
Average
Poor
Hi Darshancmd, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Erin
Waste of money
NW-WS623 28/04/2020 by thomas123456 (USA)
I bought model WS623 in August 2019 and after only a few months of using it in the pool the Walkman would randomly keep turning off, and would do this more often in the next days. Then within a week time after the first faults started the Walkman stopped working completely.. I emailed Sony Tech Support and they listed a few steps on how to reset and recover the Walkman. However, the Walkman does not respond to anything and is totally dead, also during charging the light does not turn on. It has been a month since I replied this to Sony Tech, but I have not received any response for steps on fixing the device. I checked the warranty and find out that this particular Walkman has only a 3 month warranty! Which is already a RED FLAG.. Keep in mind that I washed and dried the device every time after use, and charged the battery once it started blinking orange to keep it in good condition.. Still the Walkman went bad after 4 months in use only. Be aware this is their newest model and it only comes with a 3 Month Warranty.. Furthermore, I see that kamar01(USA) posted a similar experience on 31/07/2019 for his NW-WS625. I find that ridiculous.. Save your money!
Poor
Poor
Poor
Poor
Hi thomas123456, I'm sorry to hear you had such a frustrating experience. We would like to help turn this around so please email us at socialsupport@am.sony.com with the following details:
Case ID:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
For swimming laps only. Happy so far.
NW-WS623 23/01/2020 by Stan Ease (Canada)
I'm getting regular use from the Head phones. I take great care of them. Handling carefully and seperate carry pouch. Battery life is good. Got to tweak the ear buds so they feel nice and sound is good under water. I fit the strap from my swimming goggles lower over the ears so they hold the Mp3 player in place. I can swim hard and make fast turnaround without them falling out. I only charge it with my computer, I'd love to know if I can charge it with my phone usb charger.
Good
Good
Excellent
Average
Perfect for workouts
NW-WS623 27/10/2019 by hc315 (United Kingdom) Verified Purchaser Verified
Really great for exercising, don’t move around or fall off when running or at the gym. Super easy to use, only complaint is that after wearing for a while can start to make the inside of your ears hurt from the pressure of the way they sit.
Excellent
Excellent
Good
Excellent
Waterproof.
NW-WS623 01/09/2019 by Dr0zd (United Kingdom) Verified Purchaser Verified
I bought it because these are waterproof. And that is the main reason.
Excellent
Excellent
Excellent
Excellent
Waste of money
NW-WS623 31/07/2019 by kamar01 (USA)
I bought model WS625 from Focus Camera on July 2018, after couple weeks on use in the pool the Right channel began cutting the sound off and on, I did use it for 3 weeks last year and 2 weeks this year before the Right channel stopped completely.. After resetting the unit several times according to the manual I succeed to contact Sony tech support only to be informed that this particular Walkman has a 3 months warranty Only .. and it is my responsibility to find a Sony Repair store to fix it.. Keep in mind that I washed and dried the unit every time after use, and charged the battery every couple of months during last year, even without use, to keep the battery in good condition.. Still the player went bad after less 5 weeks in use.. Moreover Sony Tech Support informed me that this model is the newest model (2017) but still get a 3 months warranty if I buy another one.. Ridiculous Save your money..
Average
Average
Poor
Average
Hi, kamar01!
We're sorry to hear about this. We would like to know more about this issue and help you out.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Sony store Username:
Model Number:
Date of purchase:
Location:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Sam
Poor sound quality
NW-WS623 26/07/2019 by Geo1694 (United Kingdom)
I purchased this purely for its ability to swim with however the sound is so low that this item becomes useless...….returning the product.
Poor
Average
Poor
Fair
Hi Geo1694,
We have read your review, and we recommend that you ensure that the volume level isn't limited on your Walkman following the steps in this Guide: https://bit.ly/2Mujk8i
Sony support team
good
NW-WS623 15/07/2019 by Sam25 (United Kingdom) Verified Purchaser Verified
It is easy and useful to use Walkman nw-ws623 especially in the pool, there is some problem loading music, difficult to hear in order, the content transfer software does not work well with Mac Please there is another way to transfer music from your Mac
Excellent
Good
Good
Good
All in one device
NW-WS623 10/07/2019 by BenHP (USA)
I've had this particular model about one year. I have swam with it a couple times and found the waterproofing to be superior to previous models. The drivers they use in these seem to be prone to be crackling. After using them about three weeks, I noticed that I would get intermittent cracking when listening to certain songs. This is something I'm hoping the sill address on the next iteration. I don't feel like putting up with Sony's subpar customer service to get it fixed. The Bluetooth connectivity is seamless. It syncs well when I'm watching Netflix and transfers to calls with ease. The battery life seems to be all that they claim. I haven't been able to kill the battery without going multiple sessions without charging. The ambient listening mode is great, but only works at lower volumes. It seems the microphone and or speakers doesn't adjust sensitivity for the volume you listen to music at. Still a great idea and nice to have the option. The charging cradle is simpler and much more durable than pervious models. Glad they seem to have fixed it. Overall great product with some minor issues I can live with until the next model.
Average
Excellent
Excellent
Excellent
Could be easier
NW-WS623 05/07/2019 by Sam zad (United Kingdom)
It is o.k. could be better. It is a bit complicated
Poor
Average
Average
Fair
Great for the pool
NW-WS623 01/07/2019 by Jimarchy (United Kingdom) Verified Purchaser Verified
Wanted something I can use when I am sat in the pool and these were perfect. You can use them for swimming using the MP3 player by changing the earbud fittings or use it as a bluetooth headset while not swimming. Wish I had known about these earlier as they are just what I need for the beach and pool. I am very pleased with the audio quality considering the price and the ruggedness / waterproof capabilities of the unit. Battery life seems to give around 5/6 hours from a charge which is fine but I am unable to see what the remaining charge level is so best charging them after prolonged use. Sony instructions were a little poor, had to resort to the internet and youtube to get the information I needed. Overall very impressed with these, solid, stay in your ears and good quality sound.
Good
Good
Excellent
Good
An amazing product
NW-WS623 30/05/2019 by Craig54 (USA)
I purchase this product about a month ago and must say I truly love this product, I use this product on my daily walk and love the fact that I can listen to my music without having to carry my phone with me
Excellent
Good
Excellent
Excellent
Love it
NW-WS623 11/05/2019 by SarahDiac (United Kingdom) Verified Purchaser Verified
I bought this about six weeks ago and think it is great. Good sound quality, even underwater; easy to use whilst loading and listening to songs/podcasts and via bluetooth; controls intuitive. Doesn't leak water as long as you a bigger size earbuds than you use on dry land. Only quibble is that the plastic bit that you put in your outer ear is a bit big so after about 3 hours, it gets a bit uncomfortable. But I do have small ears!
Excellent
Excellent
Good
Excellent
Nice piece of equipment
NW-WS623 07/04/2019 by S Pall (United Kingdom) Verified Purchaser Verified
I purchased this product after trying and returning the Finnis Duo. This Headphone is very neatly designed and simple to use. Uploading your music is a doddle just like any other MP3 player. The Bluetooth is handy as you can answer phone calls during your workouts and still continue with what you’re doing. The Bluetooth does not work while you’re in the water .You could use the Bluetooth to stream your music from your phone. But not much point as you could transfer the music to the headset itself. You will also notice that the battery will drain much quicker with Bluetooth on, so use it only if you can't manage without it. While swimming I found the music quality very acceptable. Once you begin to integrate these into your swimming session you do miss them on the day that you forget to pack them in your bag. I usually swim for around an hour and they really help alleviate the boredom. In fact time does fly when you’re listening to your favourite tracks. The only issue I found was if you push off the pool wall very energetically they are likely to pop out of your ear canal. As I swim in 10m pool I don't really need to push so hard but you may if you were in a larger pool. The instructions do advise that you run your goggles over the headphone in order to hold them in place. I found this to be a little uncomfortable so didn't bother experimenting any further as it wasn’t a major problem for me. But I'm assuming they would not be "dive proof”, they will almost certainly get whipped off. They have a feature that allows you to hear sound around you. So if someone is talking to you in the gym you can still hear them as well as the music. I haven't used this feature so can’t comment. I prefer to be left alone in the gym so just turn it up full blast. They are very neat for the gym and as there is no wires you do feel free to whatever you like. Great looking design and look great around your head. Make sure you don't forget them in the gym, you’re not going to get them back.
Good
Excellent
Good
Good
Perfect running mate
NWWS623/B 02/04/2019 (USA) Verified Purchaser Verified
This earphone is specialized for runners and walkers. I was looking for this kind of product and test so many brands. Finally, I found it from Amazon and bought it. That's the Sony Brand earphone. I love it so much.
Excellent
Excellent
Excellent
Excellent
Don’t use the ambient noise button!
NW-WS623 02/04/2019 by TH_theswimmer (United Kingdom) Verified Purchaser Verified
I only use these for swimming, and I find despite other reviews, the volume underwater is sufficient provided you do the following: 1. Make sure you choose the correct headphone covers from the different sizes provided, they need to be snug in your ears. 2. Keep your fingers off the big shiny button! This is the ‘ambient noise’ button which allows you to hear background noise, useful for safety reasons on the road, but not in a swimming pool!! The instructions given are very confusing and it took me a long time to figure this one out.
Good
Good
Good
Good
Great Bluetooth headphones
NW-WS623 31/03/2019 by Bean2019 (United Kingdom) Verified Purchaser Verified
Love these, lightweight comfortable, compact. Love the Walkman feature as well
Excellent
Excellent
Excellent
Excellent
broken after 4 months
NW-WS623 16/03/2019 by Will985 (United Kingdom)
The right earbud has stopped working after 4 months so not too happy. Was workking wel before this although the under water sound can be quitre quiet if doing front crawl
Average
Good
Good
Good
Hi Will985,
We recommend that you get in touch with us using the information in the following link so we can help getting the issue with your Walkman resolved: http://clc.am/zuKF6Q
Sony support team
Best in Class
NW-WS623 25/02/2019 by xXAlexXx (USA)
I'll be honest, I bought these bad boys (NW-WS623) after seeing the NWZ-W252 Walkman featured in MGS Peace Walker. I did some sleuthing and saw these new ones included other features like Bluetooth and Ambient Noise that I really like. When they arrived, I couldn't have been more satisfied with the feel, sound, and technical aspects of the earbuds; much better than any other comparable wireless earbuds I've ever owned and absolutely perfect for exercise and just being aware of those around me with the ambient noise mode.
Excellent
Excellent
Excellent
Excellent
Great but not best
NW-WS623 16/02/2019 by Fangsananew (USA)
I wear it to cardio it very good at that point. It freaking delay when i watch video or gaming
Average
Fair
Excellent
Average
Hi Fangsananew,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Good for swimming only
NW-WS623 10/02/2019 by Lobo79 (United Kingdom)
I bought this product a few days ago and for my surprise it was very disappointed on general. The sounds in general are very low and the quality is very below expectations. On water, it delivers perhaps because there's a few products like this in the market, but besides that for running and cycling the sound is very low/weak and quality is not what would you expect from Sony.
Poor
Fair
Average
Fair
Brilliant for swimming
NW-WS623 09/01/2019 by Sazzle1234 (United Kingdom) Verified Purchaser Verified
I was given these headphones for Christmas. They are really good quality and they are excellent to use when I'm running and swimming.
Good
Good
Good
Good
poor quality of earphone
NWWS623/B 20/12/2018 (USA) Verified Purchaser Verified
follow all help instruction to rinse the the terminal and also the mesh ..., now only 1 side works after couple of month using (bought from Sep 2018)
Good
Fair
Fair
Poor
Hi tainguyen, we are sorry to hear what happened. Kindly send us an email at socialsupport@am.sony.com to further assist you.
Regards,
Erin
Please sell Remote control - separately!
NW-WS623 11/12/2018 by Sithartha (USA)
It happens, You can loose Remote control, but there is no options to buy another one??? You have to buy another Walkman and 16 GB (the most expensive) to get Remote control - this is not customer friendly option. 12 Hours of playing - never got this much. Anyway, I would say these Walkman's is the best solutions for sport activities (running, cycling, swimming) - But take another Walkman with you, in case the battery expires.
Good
Excellent
Excellent
Excellent
Brilliant update of a great mp3 headset.
NW-WS623 22/11/2018 by Keith111222 (United Kingdom) Verified Purchaser Verified
These were an update for my four year old 4gb walkman headset that is still in great condition and gets used most days. Wanted bluetooth so time to update, wasnt expecting much other than bluetooth but somehow they have improved the perfect headset. The sound is improved , better mids and they just sound a bit more alive nothing drastic as the old set were great . They have altered the headband to earpiece connection and slightly reduced the length which makes the fit even better than the old type, running they never budge. The buttons are improved easier to opperate as they now click the old switches didnt have the click. Finally the ambient sound feature is brilliant , you have to balance the volume of your music to what you want to hear external , when running gives you more confidence when in traffic. Great job Sony .
Excellent
Excellent
Excellent
Excellent
Cracking piece of kit
NW-WS623 15/10/2018 by GroupmanG (United Kingdom) Verified Purchaser Verified
Found swimming boring so bought these earphones to keep me occupied whilst swimming the lengths up and down the pool. Work well but would like the volume to be just a bit louder. Can understand why it is kept to the level it is but on a personal note a little bit louder would have made all the difference.
Average
Good
Excellent
Good
Annoying Chirp, Squeak
NW-WS623 08/10/2018 by jb48 (USA)
This is my third pair of Sony waterproof headphones. I love the concept and use them frequently in the pool and hot tub. However, my latest pair(NW-WS 623) has developed, after less than a year, an annoying chirp or squeak during playback. I've tried resetting several times and this worked once for a short period. So 2 stars is only for this particular set. The previous 2 get 5 stars.
Good
Excellent
Excellent
Hello jb48, we do apologize for the inconvenience. You may visit the links below and follow the troubleshooting steps to isolate the issue:
https://helpguide.sony.net/dmp/nwws620/v1/en/contents/TP0001272135.html
https://helpguide.sony.net/dmp/nwws620/v1/en/contents/TP0001272138.html
Regards, _Bob
Great all in one player and headset
NW-WS623 02/09/2018 by Jeremy62 (United Kingdom) Verified Purchaser Verified
I love that this is an all in one unit with no need for a separate player or trailing wires. I use it for jogging so can’t comment on swimming use. It is easy to use with itunes on my Mac with the Sony macOs app. Buttons are a bit small and multiuse so take a bit of getting used to. Main feature I miss is there is no voiceover track description.
Good
Excellent
Excellent
Good
Walkman NW-WS625
NW-WS625 01/09/2018 by Bonneville (United Kingdom) Verified Purchaser Verified
The reason for purchasing this waterproof Walkman was that it had a remote control, however the remote is not waterproof. I thought a remote would be a lot easier to use at the pool as I have arthritic fingers, hence my disappointment. On the plus side the sound quality is good and as expected.
Excellent
Good
Good
Poor
Not really waterproof
NW-WS623 10/08/2018 by ordodk (USA)
The first time I used it, I took it running and then swam (in the sea) with it immediately after. When I came out of the water the forward/backward buttons didn't work any longer. Nothing happens. Sometimes (very rarely) it starts to fast forward... I swam and stood in the water maybe 10 minutes, and most of the time the buds were above water... If you get a product that is actually waterproof, I think these buds would be very good :P
Good
Good
Good
Good
The charger doesn't work!!!
NW-WS623 08/08/2018 by Renataocosta (USA)
I am from Brazil and went to New York, where I bought three walkmans... not this one, but the NWZW273S model (one for me, and two for my nephews. The problem is that all three chargers are with problems... I can not buy a new charger because I simply can't find one, and I think I am not the only one with problems with this charger... It's a shame... the walkman is great... great sound, eady to use... but I can not use because of the chargers...
Excellent
Average
Excellent
Average
Hi Renataocosta,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
music center(songpal) not compatible NWZ-WS625
NW-WS623 09/07/2018 by MarcoPPT (USA)
This product arrived a year ago and it is not available as compatible with Music Center App (songpal) it doesn't detect it, it is detected as generic Bluetooth and it is not possible to change audio parameters like clear bass
Average
Excellent
Average
Average
Hello MarcoPPT, we do apologize for the inconvenience. Kindly refer to the troubleshooting steps provided on the link below to isolate and fix the issue:
http://helpguide.sony.net/dmp/nwws620/v1/en/contents/TP0001272127.html
Regards, _Bob
Good for extreme sport
NW-WS623 04/07/2018 by MaxOMax (Canada)
Pros: -> This holds very well, you can run, sprint, jump rope, weight lift, box, kickbox, rockclimb, swim, whatever, they won't fall off like so many other headphones do. In fact they hold so well your ears pop when you take them off. -> Nice design. -> Lightweight -> It's an MP3 player so you don't have to bring your phone with you, -> sound is great, -> they feel solid, -> holds charge well, -> They are loud! -> the voice function is great and works fantastically, you ear your music blasting but also people talking very well! -> noise cancelling is off the chart! Con: -> is expensive-ish (not expensive for value but cheaper options out there, not as good though) -> is complicated to use-Ish (buttons takes some time getting used to) -> they become uncomfortable after long periods of time.
Excellent
Excellent
Good
Good
Uniquely useful
NW-WS623 28/06/2018 by Stumblerun (United Kingdom) Verified Purchaser Verified
I bought these as I undertook the NHS Couch to 5K. I downloaded each run and some warm down tunes. Getting used to placing the walkman around my ears and experimented with different sized ear buds to maximise comfort, all good. Controls initially fiddly but easy to get used to and uncomplicated. Sound options good and feel safe as a solo user out in the park able to sufficiently hear ambient sounds. A small gripe and does not affect the product funtionality - all the images on the product box were of men - hardly does anything to encourage women customers or show the inclusivity of the product.
Excellent
Excellent
Good
Average
Works well, great for running
NW-WS623 24/06/2018 by DarrenA (United Kingdom) Verified Purchaser Verified
Comfortable, good sound, intuitive controls. Very stable when running
Good
Excellent
Excellent
Excellent
Great sound, even in the water.
NW-WS623 07/06/2018 by DOXAJOHN (United Kingdom) Verified Purchaser Verified
This is my third and by far best Sony waterproof Walkman yet, I swim long distance usually 10k, this is my swimming companion.
Excellent
Excellent
Excellent
Excellent
Love the color and design
NWWS623/B 31/05/2018 by Mann143 (USA) Verified Purchaser Verified
i bought NW-W623 ON 25MAY2018 just fell in love with the design and color.
Excellent
Excellent
Excellent
Excellent
Nicely designed. Great product.
NWWS625/B 13/05/2018 by TomHuang3 (USA) Verified Purchaser Verified
Very good quality. Wish there is a way to set default equalization for playback.
Good
Excellent
Excellent
Excellent
So so
NW-WS623 27/04/2018 by Kitagaki (USA)
I used nwz 262 for many years. The sound quality is better than nwz ws625 recently bought. I cant find Zapping funcion in 625 too (unfortunately ).
Average
Excellent
Excellent
Average
Hi Kitagaki, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Expected more
NW-WS623 17/04/2018 by Haza84 (United Kingdom) Verified Purchaser Verified
I am currently training for a long distance outdoor swim so wanted a waterproof MP3 player to help with swim training. I love the fact I can now listen to music when in the water, however, for the cost of the Sony Walkman I was expecting more in terms of functionality and sound quality. The volume just isn't loud enough and I seem to play with it every session to try and maximise volume and audio capability. Functional options and use seem quite basic and I have so far been unable to download any Podcasts. I have read in other reviews that these only last a year and at that point they are out of warranty. I would be very unhappy if this was the case given my experience so far.
Poor
Average
Average
Average
great but other party cant hear well on phone call
NW-WS623 04/04/2018 by yttan (USA)
pick this product up from airport and love it instantly, especially it has the ambience mode where I can hear surrounding. I wear to everywhere I go. The position of ear piece takes awhile to put on and remember the position of each buttons, after awhile it's quite natural and easy to put on. My only disappointment is when on phone call, the other party complains my voice sounded quite far from mic and muffled. I was told by technical support to reset to factory setting, I did but still the same issue. Good for people who wants to listen to audio but phone call may not
Excellent
Average
Excellent
Good
Hi yttan,
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Regards,
Zac
MY SECOND ONE
NWWS623/B 17/03/2018 by OllyPete (USA) Verified Purchaser Verified
I BOUGHT THIS 2 MONTHS AGO AND IT STOPPED WORKING AFTER SWIMMING IN THE POOL. SO AS THESE ISN'T ALTERNATIVE TO THIS ONE I JUST BOUGHT THE SECOND ONE. NOW I HAVE 2, ONE IS NEW AND ONE DOESN'T WORK.
Good
Excellent
Excellent
Excellent
Hello OllyPete, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, and phone number.
Thank you, _Bob
good
NW-WS623 16/03/2018 by nonononohohihh (United Kingdom) Verified Purchaser Verified
it is working as it should be. it is working as it should be.
Great product
NW-WS623 02/02/2018 by Mpagan (United Kingdom) Verified Purchaser Verified
Does exactly what it is supposed to Good sound quality Easy to wear easy to load music onto
Excellent
Good
Good
Good
Limited sound volume
NW-WS623 31/01/2018 by elevo (USA)
Very useful device for many sport. Sound quality is good, not great. But battery goes for 2-3 hours when Bluetooth func. is on. And sound is limited in Europe version , so what about us version ? Can I find a firmware to brake this eu sound limit? There are not enough software support in Sony websites that I could find.
Average
Good
Average
Excellent
Hi elevo, greetings and thank you for your message. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Thanks, _Bob
Sony MP3 waterproof
NW-WS623 29/01/2018 by rockerman (United Kingdom) Verified Purchaser Verified
I really like the design as there are no hanging wires. Brought it to use swimming, works well underwater, but it's quite in low in volume as special ear plugs are used for underwater. Doubles up as a hands free bluetooth for cell phones.
Fair
Excellent
Excellent
Average
terrible product
NW-WS623 06/01/2018 by Korab (USA)
I used it twice (!!!!), it doesn't work now and can't even turn it on, It was a huge mistake to buy it, and I can't even register my product cause i'm outside of the US now.. waste of money, previous swimming MP were way better.
Good
Poor
Excellent
Poor
Hi Korab, we are sorry for the inconvenience this has caused. We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, -Erin
Two weeks in....
NW-WS623 06/01/2018 (United Kingdom) Verified Purchaser Verified
I've used my new waterproof Walkman on about 6 occasions and although there is a little trial and error (getting used to the controls whilst wearing the device and ensuring the earpieces remain in position), but on the whole it really enhances my swimming in just the way I hoped.
Good
Good
Excellent
Good
Overall, great product with one disappointment.
NW-WS623 05/01/2018 by Simon1649 (United Kingdom) Verified Purchaser Verified
The earphones work well, Bluetooth connection is seamless and the 'ambient sound' feature is a great idea for use when outside in busy areas. Sound quality is very good & the controls are easy to use (although may be more problematic if wearing gloves). The 'answer calls' function works well & is easy to use. My only disappointment is the lack of a 'voice to text ' function, as the microphones & Bluetooth connection is already in place then it seems an oversight not to build it in. Overall, a good quality product.
Excellent
Good
Good
Excellent
Died the first time it touched the water!!!!
NW-WS623 31/12/2017 by TVishwa (USA)
I am a weekend swimmer and i owned and used the old "NWZ-W273S" for about 3 or more years and had NO problem other than i had to force restart it once in a blue moon, and i replaced it with the new "NW-WS625"(which is weirdly only available in japan and got one from there) and the first day i tried it in the commute and all and its fine but the pressure in the ear was too high to use is daily normal use (but thats best for work out and swimming) so in about 3 days i took it for a swim(in a 5.5ft swimming pool with underwater earplugs) and it worked fine! but at my end of it, it started acting weird, the function all constantly started switching on and off by it self, the bluetooth went crazy, it and the noice function and it made such a annoying mess that felt like pull it out and throw it away! but i dried it and kept it outside to dry for few days and then next time i brought it to swim, and its was 100% acting the same annoying way, and i found out that all buttons on the left side are miss functioning and some buttons too other button functions as well! (i don't understand how that happened) and learned to control the mayhem a little and lost the "bluetooth" and the "noice feature" and the option to select the "mode". and today the walkman is totally dead, can't switch on, can recharge, can't connect to computer! since i have bought it from japan i don't think i can afford to return this product! and i regret for spending so much for thins product thinking it gonna be better than the older one! NWZ-W273S by the way is one of the best I've used and considering to buy another but i'd appreciate 16GB of memory for that! AND the ""ZAPPIN" mode is what i miss the most! please Sony bring that to your Xperia and other walkman models! what i think about this product! *it have some crazy bells and whistles and most of them are useful *and the sound quality was Awesome! *can't use daily for normal listening, bcoz of the pressure! *the buttons feel like from old typewriter, and cheap, placed very close to each other! (i have big hands). *the metallic ginormous finish button for the noice feature is unnecessary! *No "ZAPPIN" mode so you have to press next every time! and the typewriter button feel make its uncomfortable. *Still i think this is best for swimming, than anything i've tried (if it can work underwater like they say!). *and bluetooth doesn't work underwater so if you buying only for swimming like me, just ignore that feature. over all this could be the best experience, in the market right now, if it was built well!
Excellent
Good
Average
Fair
Hello TVishwa, we apologize for the inconvenience. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards, _Bob
You can go to the Beach with it
NW-WS623 30/12/2017 by vhdiaz (USA)
I'm using them as a secondary pair of headphones for the swimming pool or the beach, but in planes or doing exercises I prefer to use my beats anyhow I will give 4 for everything but the sound quality
Average
Excellent
Excellent
Excellent
5 month use review
NW-WS623 11/12/2017 by mly722 (USA)
I bought this because I wanted one device that could do everything I needed. I commute to work on my bicycle, run and swim three times a week. The device fulfills my needs, but... in hindsight I would rather have multiple devices. Ease of use – Simple to load music on and off. Just plug it into your computer and drag files on\off. No extra software needed (I prefer that over special software). The controls are simple to use. Design – Size is great. Not really noticeable while exercising. A big problem I have is the way both halves are connected. The wire connecting each side is thick. Mine seems to be twisted, and I cannot straiten it out. This causes my left earpiece to not fit as well as the right side. The left side does not lay flush against my head, it rests crooked and causes the earpiece to migrate out of my ear canal. I have to keep pushing it back in every couple of minutes. I have pretty much given up on doing that and have just listened with the diminished sound quality (not an issue swimming because I put one of the goggle straps over it). Sound quality – With the non-water-resistant earbuds in, the sound is great. When I put on the water-resistant earbuds, the sound is not loud enough. Since I swim with these, I always keep the water-resistant ones on. There was one time I went to go swimming and I didn’t have them, so I couldn’t use that time. Now I constantly just keep them on. Features – Like I said, I wanted something that had everything I needed. I like being able to upload audio files onto the onboard storage, use these as a headset making calls and the water-resistant features. What I don’t like is that I can’t play the audio files I have uploaded and have the Bluetooth connected at the same time. Maybe I’m doing something wrong, but when commuting I like to listen to recorded podcasts, but I sometimes get phone calls. I have to stop and answer the phone, instead of just picking up the call. The quick charge feature is nice. A lot of times I forget to charge the headset, and I put it on the charger for 5 or so minutes, and it will cover my 52-minute commute. Problems – When commuting, there is a terrible wind sound because of the size of the headset. The wind going across it causes a lot of noise. I’m not sure if it because of the noise canceling features or not. My previous headset did not have this issue. Using the water-resistant earbuds, I cannot hear any distinguishable audio. I have to wear ear covers over my headsets and ears to hear anything, good for the winter time, but sucks in the summer. Earbud options, I prefer triple flange earbuds over the standard round ones. I would buy non-Sony ones, but I cannot find any that have a water-resistant membrane. The triple flange ones tend to fit in my ears better on longer exercise sessions. Would I recommend this product to a friend… right now, no. If it didn’t have these flaws… absolutely, I’d probably buy them as Christmas presents and give them out. Great concept, but probably just not tested enough during development.
Fair
Good
Fair
Good
Hi mly722, thank you very much for taking the time in writing us your honest review regarding the device. These suggestions are very much welcome for further improvements to our products and we are more than happy to take a look at this matter.
Regards, _Bob
Sound quality over Bluetoot and please an app
NW-WS623 25/10/2017 by Sun1024 (USA)
Need improvement on sound quality over Bluetooth and it would be great if there is an supported android or iOS application to use with this otherwise good headphone
Average
Average
Average
Average
Hi Sun1024, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph
Garbage
NW-WS623 09/10/2017 (USA)
Sony nw-ws623/ws625 Horrid, unintuitive, difficult to use, hard to wear – put them on and some button you accidently press kills the thing or changes the settings. Avoid this piece of junk
Poor
Poor
Poor
Poor
Hello JohnDon, We apologize for that inconvenience. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards, _Bob
Simple and effective
NW-WS623 27/09/2017 by Andi_E (United Kingdom) Verified Purchaser Verified
Bought these earphones for running and working out. They sit very well in my ears and are comfortable. I wore them on 1+ hour runs and didn't have any issues. The build quality is excellent. The audio quality is decent for the size (not very much base but very clear and loud enough). Battery life is very good. Very happy overall and would recommend.
Good
Excellent
Excellent
Excellent
best headphones on the planet
NWWS623/B 31/08/2017 by march86 (Canada) Verified Purchaser Verified
best money can buy, get these!!I never do reviews, however this product warrents a great review
Excellent
Excellent
Excellent
Good
Great for runners' use
NWWS623/B 15/08/2017 by Vincent218 (USA) Verified Purchaser Verified
good device for running, but add more using time is much better.
Average
Excellent
Excellent
Excellent