239

4.2 based on 239 customer reviews

155
39
13
9
23
Sound Quality

Excellent

Performance

Good

Design

Good

Ease of Use

Good

Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in all countries.

Most Helpful Positive
0

Awesome

SRS-XB21 05/03/2019 by Marvel man66 (United Kingdom) Verified Purchaser Verified

Excellent base speaker, so powerful, going to get another one

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

3

0

Most Helpful Critical
0

Great sound. Terrible battery!

SRS-XB21 05/04/2020 by frootcakeuk (United Kingdom) Verified Purchaser Verified

Had for about 2 months. Things sounds great, I loved the little light show it did at first but this has become nothing more than a gimmick now. However, the main issue here is the battery. It lasts for 45 mins tops on a full charge and this device is strangely exempt from the usual wonderful returns policy that I'm used to with Sony. I can't even confirm my warranty status onlime which is very disappointing and I don't fancy going to a certified sony dealership just to be told there's nothing they can do (not that I can anyway right now as they are all shut due to Covid-19) overall not happy but I would be if my item worked properly out the box

Sound Quality

Good

Features

Average

Design

Excellent

Ease of Use

Excellent

9

0

239 Customer Reviews

0

Bad product based on description by seller

SRSXB21/B 14/08/2023 by Barbertabien (USA) Verified Purchaser Verified

I bout this less than two weeks ago and i havent been able to use it to its full potential due to poor charging capability

Sound Quality

Average

Performance

Good

Features

Good

Design

Excellent

Ease of Use

Excellent

0

0

0

User friendly

SRSXB21/B 26/06/2023 by NicciMarie (USA) Verified Purchaser Verified

I've had this speaker for awhile now, and by far it blows my past purchases out of the water! The clarity of sound is outstanding. The bass at times can be overwhelming. But overall if you're looking for a speaker to take with you to the gym or to a party, this is the wireless speaker for you!

Sound Quality

Average

Performance

Good

Features

Average

Design

Excellent

Ease of Use

Average

0

0

0

Great sounds

SRS-XB21 22/05/2023 by Terry 75 (United Kingdom)

I bought this so that I can listen to music in my garden, while I'm working outside and it's been a great choice.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Really good sound

SRS-XB21 05/06/2022 by Soulbubba (United Kingdom)

Quite pleased with the speaker. Put it on charge when I got it and haven't had to charge it again yet. Only thing was when I was charging it I couldn't turn it off and the light's kept coming on.

Sound Quality

Excellent

Performance

Good

Design

Excellent

Ease of Use

Excellent

1

1

0

Exactly what I was after

SRS-XB21 19/09/2021 by dills_121 (United Kingdom)

Purchased over a year and a half ago, bought for uni parties. To get an idea of how perfect it was, my friend went and bought the exact same model a week after she saw my new one! Does the job and added features of dust and water existence puts my mind at ease. Great bass as advertised and party lights create a great atmosphere. We can also connect ours up for left and right speakers, party mode etc but me and my friend rarely do that because of neighbours. Cannot recommend enough for parties and uni students! For the price I think this is excellent value

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

4

2

0

Sweet dispersion

SRS-XB21 06/01/2021 by dimitralala (United Kingdom) Verified Purchaser Verified

Iv always been in love with Sony's sound quality, ieven work for yous on the entertainment field (which also maintains this, even on my PS3) and must admit that this is reaaally nice! Great product, must be newer versions already, yet I lololove the sweet sound bass and dispersion of this baby. The NFC connection is great too! It could be louder possibly, or my Spotify needed calibration, I put it on loud mode and will retry. Fun features the party mode and clever choice to be able to link several together..makes me wanna buy the same for my kids and make this place a party spot ;p

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

1

1

0

Absolute Trash

SRS-XB21 04/10/2020 by ExxSonyFan (Canada)

What a waste of $100 trust me DO NOT waste your money on this speaker. I have been buying Sony speakers all my life and this one is by far the worst blue tooth speaker I have EVER purchased. The battery lasts about 1 hour on average and plays at very low volume while charging. The sound quality is sub-par compared to other speakers in the same price range. This speaker has completed changed my view on Sony's sound products and I will never purchased another Sony speaker or sound bar EVER again.

Sound Quality

Fair

Features

Poor

Design

Fair

Ease of Use

Poor

2

0

0

Won’t charge

SRSXB21/B 21/09/2020 by Citraveller (USA) Verified Purchaser Verified

Bought this as a gift for my wife last year and now it does hold a charge. Downloaded the APP and charged it with 1.5 amp charger. The APP says it’s charged but then stops playing after two to three songs. The voice says ‘recharge’. Tried the same process many times and same result.

Sound Quality

Good

Features

Fair

Design

Average

Ease of Use

Poor

12

2

0

Decent Speaker

SRS-XB21 01/09/2020 by CamboCambo (United Kingdom) Verified Purchaser Verified

I bought this speaker to go with my projector and firestick when streaming TV and movies. It's a decent little speaker with sound that fills my small back room. I've had no problems connecting it with bluetooth although it starts to cut out if you stretch the distance to the top end of its range. I've used it for music all over the house, down the garden, in a tent and in the car and found it to be reliable and good quality. The lights work, but aren't really of any interest to me and the drum feature is, frankly, bizarre, but overall this has been great for its primary function - TV and Films on a home movie screen. The app is really good, too.

Sound Quality

Good

Features

Good

Design

Excellent

Ease of Use

Excellent

1

1

0

Sony SRS

SRS-XB21 05/08/2020 by Mandito (USA)

Sound Exellent Perfect Recomandation I Do Recomanded To All And Family

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

3

3

0

Great sound

SRS-XB21 03/08/2020 by Kay62 (United Kingdom) Verified Purchaser Verified

I got this as a gift, I am so pleased with it. I would recommend this product.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

2

3

0

Sounds good

SRS-XB21 05/07/2020 by Vista (USA)

Bought 2 of the same speakers thinking the connect feature would be nice. The will not connect too each other. Dissatisfied

Sound Quality

Good

Features

Fair

Design

Poor

Ease of Use

Poor

8

1

Response From Sony North America Customer Support
13/07/2020

Hi Vista,

We are sorry if you're having problem connecting the SRS-XB21. This is definitely not the experience we want you to have. You can connect two SRS-XB21 to create an audible sound. Check this link on how to connect it.

https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001604378.html?search=party%20chain

If you are still having issuers connecting, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

0

Battery sucks!! Sound is good!!

SRS-XB21 03/07/2020  (Canada)

They should not be able to put 12 hours battery life on the box I cant even get 5 hours and that's not on max and not with extra bass on just standard mode. So sony what's the deal here????? Why is there so many people with this same problem? Like I dont even use the lights at all ever so what's killing the battery so hard?? The first version of this speaker lasted double the battery life.

Sound Quality

Good

Features

Average

Design

Average

Ease of Use

Average

2

0

Response From Sony North America Customer Support
10/07/2020

Hi Hash_n_weed_420, we're glad that you like the sound quality of the speakers. It's unfortunate that the battery is not working as expected. Actual performance time may vary due to the volume, songs played, the surrounding temperature, and usage conditions. Resetting and initializing the speaker may help resolve the issue:
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599386.html
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599387.html

The speaker comes with a 1-year manufacturer's warranty. If still not resolved, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Ralph
Sony Social Support

0

Brilliant and relevant features

SRS-XB21 17/06/2020 by Big G1 (United Kingdom)

Bought for my upcoming birthday,could not wait so opened and set up early.Piece of cake to pair to my phone sound quality fantastic.Dont know how i have managed without this bit of tech kit.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

2

0

Great sound...horrible battery.

SRS-XB21 10/06/2020 by PeteJPV (Canada)

Bought this unit because a friend had one and I liked the sound. He warned me the battery was junk but I figured he just got a bad one. Well so did I. The sad part is once the battery is dead you can't even play it plugged in until the battery is charged...which takes hours and then dies quickly. Fix the battery issue and it's a great product.

Sound Quality

Excellent

Features

Good

Design

Fair

Ease of Use

Good

3

1

Response From Sony North America Customer Support
16/06/2020

Hi PeteJPV,

I understand that your Bluetooth speaker is having issues with the battery. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

0

Great gift

SRS-XB21 21/05/2020 by Nanny Sha (United Kingdom) Verified Purchaser Verified

This was given to me as a gift and I love it. Its small and neat. Easy to set up and the sound is good. I'm using it in the garden as I isolate and can't wait to take on holiday.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

2

0

Good value for money! Great bass!

SRS-XB21 23/04/2020 by Anonymous3725925768248492 (United Kingdom) Verified Purchaser Verified

I've had this speaker for over a year now and I'm very satisfied! Great sound quality, bass and party features and loud enough to use at a party! My only issue is that it takes some time to fully charge (although this can be fixed with a better charger). Good value for money!

Sound Quality

Good

Features

Good

Design

Excellent

Ease of Use

Excellent

1

2

0

Terrible battery

SRS-XB21 08/04/2020  (USA)

Battery started degrading from the moment I started using it from brand new, straight out of the box and after a fresh charge it was only capable of at maximum 6 hours of pretty quiet playback, saying it could do 4 hours of close to max volume would probably be being very generous, the battery has only gotten worse with age, as has the charging port which is of poor quality and has gotten to the point where no matter which cable is used you have to bend it in the port to get the speaker to charge. I'd like to be able to give it a better review but you cant enjoy any of the good features if it is either dead flat, playing at 20% volume, or moaning at you to "pl-p-pl-p-p-please charge" everytime the subpar charging port fails.

Sound Quality

Good

Features

Poor

Design

Poor

Ease of Use

Poor

10

1

Response From Sony North America Customer Support
09/04/2020

Hi Charlimayne, Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Regards,
Sam

0

Great sound. Terrible battery!

SRS-XB21 05/04/2020 by frootcakeuk (United Kingdom) Verified Purchaser Verified

Had for about 2 months. Things sounds great, I loved the little light show it did at first but this has become nothing more than a gimmick now. However, the main issue here is the battery. It lasts for 45 mins tops on a full charge and this device is strangely exempt from the usual wonderful returns policy that I'm used to with Sony. I can't even confirm my warranty status onlime which is very disappointing and I don't fancy going to a certified sony dealership just to be told there's nothing they can do (not that I can anyway right now as they are all shut due to Covid-19) overall not happy but I would be if my item worked properly out the box

Sound Quality

Good

Features

Average

Design

Excellent

Ease of Use

Excellent

9

0

0

Really happy

SRS-XB21 22/03/2020 by NinoGam3rdude (USA)

Speaker is great, but the only thing that is bothering me is that over 90% volume on the speaker itself while no sound are bein player over the 3.5mm jack, there's a hihg pitch noise.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

Response From Sony North America Customer Support
23/03/2020

Hi NinoGam3rdude, We appreciate your feedback about your XB21 Bluetooth speaker. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Regards,
Sam

0

Great sound for it's size!

SRSXB21/LI 15/03/2020 by kcjones5 (USA) Verified Purchaser Verified

Had two of these for a weeks now and love them. It is a pain in the $#% to get them to play in the double speaker mode and even harder to to get them in the stereo mode (my only reason for 4 stars verses 5). Once your there they are super, unless you move them too far apart. The batteries are fine except I only got 5 1/2 to 6 horus out of them at about a loudness level of 2/3rds.

Sound Quality

Excellent

Features

Good

Design

Excellent

Ease of Use

Average

0

0

Response From Sony North America Customer Support
24/03/2020

Hi kcjones5, That's great! We're happy to hear you love your XB21 speaker. Thanks for sharing your feedback. -Sam

0

Great sound

SRS-XB21 03/02/2020 by EST51 (United Kingdom) Verified Purchaser Verified

Given the size of this speaker, the sound it produces is amazing. It has replaced an I-Pod docking style speaker which was good for its day [probably 15 years old] but which is way surpassed by the new Sony. Love it

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

I love it!

SRS-XB21 03/02/2020 by Taywalk12 (USA)

I got this for Christmas after wanting a GOOD Bluetooth speaker. I was using a 10$ light up Sylvania bluetooth speaker for about 10 months hoping i would get a Sony one! I got this one and I LOVE IT! Sounds so much better! The bass and live sound options are Great! I love the app, you can change the EQ, the way the lights flash with the music. It sounds really amazing. I love it. I use it when I shower every night, and when I clean houses! I highly recommend y’all!

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

Response From Sony North America Customer Support
04/02/2020

Hi, Taywalk12!

Awesome! We are glad to hear you are enjoying our XB21 EXTRA BASS Portable Bluetooth Speaker. Thank you for this positive review!

Regards,
Sam

0

Brilliant sound

SRS-XB21 22/01/2020 by Mattyb uk 96 (United Kingdom) Verified Purchaser Verified

Brilliant sound but battery is a bit poor very good for for the price if you listen quietly battery is brilliant

Sound Quality

Excellent

Features

Good

Design

Average

Ease of Use

Excellent

0

0

0

Nice style

SRS-XB21 15/01/2020 by Easybaugh (United Kingdom) Verified Purchaser Verified

Nice piece of kit, good sound quality. Xmas pressie for hubby, very pleased with it

Sound Quality

Good

Features

Good

Design

Good

Ease of Use

Good

0

0

0

Battery life is a joke

SRS-XB21 14/01/2020 by Wayne26 (USA)

No matter what I do, the battery life doesn't last more than 5 hours. That's not even the worst part. After two hours of use the speaker will notify me "please charge". Doing so about every 5 minutes interrupting whatever I'm listening to. Again, not even the worst part. After telling me to charge the battery the volume is cut down to about 20% of max volume. And if I try to turn it up, it will say "please charge" if I press the button 3 times it will say it three times. So, I have a speaker that claims 12 hours battery life but in reality only lasts 5 hours. And over half of that 5 hours I cant turn it up even to half volume. It's a joke. This product is more expensive than speakers that outclass it in every way. No where on the box or manual does it say it will cut your volume to almost nothing. I bought this speaker because of the sound quality but no matter how good it sounds, if it cant be played longer than a couple hours it isn't worth it. I suggest purchasing a JBL or really anything other than this tripe.

Sound Quality

Good

Features

Poor

Design

Poor

Ease of Use

Poor

8

0

Response From Sony North America Customer Support
17/01/2020

Hi, Wayne26u4p3x6wpl00mn5sm4hgcsrla9!

We're sorry to hear this issue. The use of the features of this unit affects the life of battery. For more details, please check the link below:
https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599381.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:

0

Truly worthy purchase

SRS-XB21 11/01/2020 by Smutty (United Kingdom)

I bought this on amazon without testing one in the wild, boy was I surprised! Easy to use and looks really nice with it's compact form factor. Sound quality is amazing, the bass bangs harder than R Kelly at a primary school and the treble is as crisp as a packet of doritos. A must have for the office, spare room or workspace.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Great sound

SRS-XB21 09/01/2020 by Lynne123 (United Kingdom) Verified Purchaser Verified

I love the sound on this speaker, although sometimes I need to turn the bass down. I have struggled to work out how to connect to extra devices and the instruction booklets aren’t very clear.

Sound Quality

Good

Features

Average

Design

Good

Ease of Use

Fair

0

0

Response From Customer Support
13/01/2020

Hi Lynne,

Thank you for your feedback. You can find useful information about using the speaker in the Help Guide here: http://bit.ly/2RcWqTR . If you require further assistance, you may contact us using the details in the following link: http://bit.do/eQfRM.

Sony Support Team

0

Easy to set up - Great Sound

SRS-XB21 08/01/2020  (United Kingdom) Verified Purchaser Verified

I was given this item as a Christmas present as a temporary solution to a vinyl player I have with no speakers - its produces a great sound and I have also hooked it up with my mobile - adds a new dimension to iPlayer and any music on my Apple phone. Its light, well designed and fun - the percussion features are interesting and it lights up if you want it to in various different modes!

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Satisfied Customer

SRS-XB21 26/12/2019 by B Good (United Kingdom)

Great quality, good range on the Bluetooth and outstanding battery life

Sound Quality

Excellent

Features

Good

Design

Excellent

Ease of Use

Excellent

0

0

0

Waterproof speaker Rocks the Bathroom!!

SRS-XB21 21/12/2019 by Cookey66 (United Kingdom) Verified Purchaser Verified

My teenage daughter has turned our bathroom into her own personal disco. The extra base booms around the house!! Excellent sound quality from a small speaker and a nice mesh finish makes it look cool!!

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Not impressed at all. Fake reviews?

SRS-XB21 08/12/2019 by SilentLamb (USA)

Bought this last month from Sony's eBay store. Gotta say not impressed by sound quality at all. It's okay if u keep the volume low. The moment it goes above 60%, the bass vanished. I asked the sony people if there was something wrong with my unit in particular and they said no it's the same for all and gave me some BS about vibrations. Also, if u focus on the language of reviews, they all seem to be written by sony employees! Mine would sound like im a jbl employee but seriously spend some more and get a flip 4 or 5. My sis has that and it's 10 times better sound quality than this!

Sound Quality

Poor

Features

Average

Design

Poor

Ease of Use

Good

3

2

Response From Sony North America Customer Support
10/12/2019

Hi, SilentLamb!

Greetings and thank you for your message. On this site, we are able to provide assistance for customers in the US and Canada. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

Regards,
Sam

0

Low battery and settings not working properly

SRS-XB21 01/12/2019 by Kimmy94 (United Kingdom) Verified Purchaser Verified

I was expecting much more from this speaker. Firstly, the battery dies after 1 day of playback. I used to have speakers that were 1/3 price and would work for 3-4 days without charging so this is quite disappointing as these speakers aren't cheap at all. Secondly, when I first connected the speakers to my phone, on the music manager by Sony, a separate app I downloaded, I was able to change different settings, like the live mode, set up different sounds for taps on the speakers (left/right/up/down), switch between normal and extra boost mode and much more. For some reason, the app doesn't show me these functions anymore and I can't set any of the above except for the extra boost switching, but I have to do it manually holding down 2 buttons on the speaker. Overall, the sound off of these is great and the bass is nice, but I think these speakers are overpriced and not worth the money they're asking you for.

Sound Quality

Excellent

Features

Average

Design

Excellent

Ease of Use

Good

2

0

Response From Customer support
05/12/2019

Hi Kimmy94

Thank you for your review.

We recommend resetting the speaker to factory settings using the steps in this link: http://bit.ly/XB21I and reinstalling the app before trying to connect again.

Sony support team

0

Superb

SRS-XB21 02/11/2019 by Comyancolin (United Kingdom) Verified Purchaser Verified

First class sound system everything you would expect from a Sony product

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

1

0

0

Sound quality

SRS-XB21 24/10/2019 by Beccad03 (United Kingdom)

I’m not happy as my specker will not allow me to connect to my phone I have followed all the instructions and the specker has not worked

Sound Quality

Excellent

Features

Good

Design

Average

Ease of Use

Poor

0

0

Response From Customer Support
28/10/2019

Hi Becca,

We appreciate your feedback and we're sorry to hear this. We recommend resetting the speaker to the original factory settings to delete all of the pairing information saved as explained here:https://bit.ly/2PrbFJu. If the issue is still evident, you may contact us using the details in the following link: https://bit.ly/2PAqdrD .

Sony Support Team

0

By far the worst bluetooth speaker for the price

SRS-XB21 21/10/2019 by Suhahaus83heb (USA)

Buy another brand this speaker has terrinke battery life and the volume locks at like 20 percent when it gets low which is all the time. Even if its plugged in it will constantly die unkess left to charge for 20 minutes on its own. Not even that loud. I love Sony which is why I got this instead of the bose one for the same price and Im thouroughly disappointed.

Sound Quality

Fair

Features

Fair

Design

Fair

Ease of Use

Good

1

0

Response From Sony North America Customer Support
22/10/2019

Hello, Suhahaus83heb!

We are sorry if our product did not meet your expectations. When you use the speaker at a loud volume, the built-in battery may run low even if the speaker is connected to an AC outlet. If you want to use the speaker while charging, lower the volume of the speaker. Otherwise, turn off the speaker and charge the built-in battery sufficiently (ref: https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001602892.html).

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

0

Loud Speaker with nice bass and great qualtiy

SRS-XB21 10/10/2019 by TJFLAMEZ (USA)

The speaker has come through when i needed something to play loud and has out performed many other speakers i've owned in the past. its battery is shaky on a very high volume but if its around 80% it will last around 5 hours and more if it is less im overall very happy with the speaker

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

Response From Sony North America Customer Support
12/10/2019

Hi, TJFLAMEZ!

We're very happy to hear this. Thank you for sharing this wonderful review!

Regards,
Sam

0

Great sound for its size !

SRS-XB21 09/10/2019 by Emma Ss (United Kingdom) Verified Purchaser Verified

Totally happy with this speaker ...great sound and so easy to set up...I move mine around the house without any loss of connection or sound quality...tells you when the charge is running low the lights are a good feature which can also be turned off...3 different sound settings which are a bonus but I do struggle changing them on the unit so use the app instead...all in all a great Bluetooth speaker

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Sound quality superb

SRS-XB21 29/09/2019 by Barry6319 (United Kingdom) Verified Purchaser Verified

I bought this speaker a few months ago, the sound quality is great, definitely extra bass.

Sound Quality

Excellent

Features

Good

Design

Average

Ease of Use

Good

0

1

0

13 BIRTHDAY GIFT

SRS-XB21 27/09/2019 by TJW31 (United Kingdom)

A great small speaker, sounds fab and the lights are an added bonus

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Terrible battery

SRS-XB21 27/09/2019 by Sid427 (USA)

I bought my first one about a year ago and hadn’t to take it back to be replaced because the battery dies after about an hour, thought the replacement would work better but still dies within two hours of playing.

Sound Quality

Excellent

Features

Poor

Design

Excellent

Ease of Use

Excellent

4

0

Response From Sony North America Customer Support
30/09/2019

Hi, Sid427!

We apologize for any inconvenience that you experienced. Can you tell us if the speaker is fully charged when you use it? Normally, with the volume level of the speaker is set to maximum (50), the lighting function is set to on, and the Sound Mode is set to EXTRA BASS, the battery should last for up to 3hrs. To isolate this issue, please check the battery level once the battery is fully charged. Press the BATT (battery) button/ LIGHT button inside the cap on the rear side of the speaker, you should be able to hear the voice guidance telling you the battery level.

For further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

One of our technical specialists will call you back within 2 business days.

Sincerely,
Sam

0

Does what it says

SRS-XB21 26/09/2019 by johnEwilk (United Kingdom) Verified Purchaser Verified

I did struggle a little to set this up on my HP laptop but when I did find a web tip that solved the issue I was able to follow the on-line guide more easily. I like the quality of this simple, single but powerful little speaker.

Sound Quality

Excellent

Features

Good

Design

Excellent

Ease of Use

Good

0

1

0

Nice and clear music

SRS-XB21 16/09/2019 by Maartina (United Kingdom) Verified Purchaser Verified

Very happy with it, our son has the same and recommend it.

Sound Quality

Good

Features

Good

Design

Good

Ease of Use

Good

0

0

0

Amazing bass, can feel slightly tinny at tines

SRS-XB21 14/09/2019 by Mattn00b (United Kingdom) Verified Purchaser Verified

Overall this is genuinely an amazing speaker. I did have to change the sound settings quite a bit to make it sound nice, but once that had been done it's very pleasant to listen to. One of the drawbacks is once it gets to a certain volume level it can sometimes be slightly tinny, and have too high pitch sounds coming out, but as long as it's not too loud, it's great!! Personally I love my bass, and this excels in that department, although I had to set it to "Live sound", Bass +10Db, Middle +8Db and Treble +6Db. This was it greatly increases the quality of the music. As far as I'm concerned the "Extra bass" function is useless, as it doesn't really increase the bass at all and it just muffled the sound. Having said that though once you change the sound settings in the media control centre app it is a very nice speaker.

Sound Quality

Good

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

0

0

Love it such a cool speaker

SRS-XB21 31/08/2019 by Gibbo26 (United Kingdom) Verified Purchaser Verified

Great speaker I love it, party booster function is pointless and idiotic but other than that amazing

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Terrible

SRS-XB21 28/08/2019 by Tone41 (USA)

Through two of these speakers for the same reason and that is that the charger port won't charge the speaker

Sound Quality

Excellent

Features

Excellent

Design

Average

Ease of Use

Poor

7

1

Response From Sony North America Customer Support
30/08/2019

Hello, Tone41!

We're sorry to hear that our product failed to meet your expectations. Let's try to isolate the issue by following some troubleshooting steps included on this link:

https://www.sony.com/electronics/support/portable-speakers-srs-series/srs-xb21/articles/00138282

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Username:
Model Number:
Issue:
Telephone Number:

Sincerely,

Romeo
Sony Social Support

0

First class

SRS-XB21 28/08/2019 by Wales number one (United Kingdom) Verified Purchaser Verified

Bought to listen to pod casts from I pad. Sound quality very good.

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

1

1

0

Great speaker

SRS-XB21 10/08/2019 by Dobby126 (United Kingdom) Verified Purchaser Verified

Bought this for holiday and it's been great,sound and robust .

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Easy to use

SRS-XB21 29/07/2019 by Wob004 (United Kingdom)

Wanted something more powerful and this certainly is

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Ummm waste of my money

SRS-XB21 28/07/2019 by dilpickle (USA)

The chartering port broke within the first 2 months of me purchasing this speaker from Walmart. I threw away my receipt by accident so this was a complete and total waste. Not to mentioned the app associated with the device is HORRIBLE. Glitchy. Slow. And unreliable. No ability to change the color of the lights. Says it has a lot of features, but they aren’t practical or executed well. I also purchased the smaller version and fortunately it has not broken on me yet.

Sound Quality

Fair

Features

Poor

Design

Poor

Ease of Use

Fair

3

0

Response From Sony North America Customer Support
01/08/2019

Hi, dilpickle!

We regret to hear about this. Upon checking, this type of issue can be resolved by sending the unit for repair. go can visit our eservice site through this link:

https://us.esupport.sony.com/support/s/service?language=en_US

Hope this helps!


Regards,

Sam

0

Love it! But is Light Function Off?

SRS-XB21 28/07/2019 by Quiestmoi (United Kingdom) Verified Purchaser Verified

Main Negative for me is that I do not fully understand the user guide, Re lighting.

Sound Quality

Excellent

Features

Average

Design

Average

0

1

0

No Bluetooth for iPhone X

SRS-XB21 27/07/2019 by Mandy K (USA)

I bought a new iPhone X and I can not pick up Bluetooth on it. I’m super bummed. I bought it when I had an older iPhone and it worked great.

Sound Quality

Excellent

Design

Excellent

Ease of Use

Poor

0

0

Response From Sony North America Customer Support
31/07/2019

Hi, Mandy!

If your iPhone X cannot find the speaker. Please follow these steps. First, make sure it is no longer connected to your previous iPhone. Then press and hold the power/pairing button of the speaker until the light indicator flashes quickly or until you hear a voice guidance. Once, voice guidance is heard, turn on the Bluetooth on your iPhone and select [srs-xb21]. If you can't still detect the speaker, perform a factory reset. please follow these steps.

https://helpguide.sony.net/speaker/srs-xb21/v1/en/contents/TP0001599387.html


If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:


Sincerely,
Sam

0

Packs a punch

SRS-XB21 26/07/2019 by Batmeister (United Kingdom) Verified Purchaser Verified

I bought this recently to provide a music system in the garden using my iPod or iPhone as a source. It works really well. All types of music, from rock to vocal to classical are reproduced clearly and with great detail. The only reason for down-rating it to 4 stars is that in my opinion it has to be driven hard to work well, so using it for ambient music as a background isn't its forte.

Sound Quality

Good

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

2

0

Great bass and sound easy to set up

SRS-XB21 26/07/2019 by Millie12 (United Kingdom)

Husband bought this for me for my birthday and I love it! Great sound and easy to link to my iPod etc..

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Excellent

SRS-XB21 24/07/2019 by Trickymc (United Kingdom) Verified Purchaser Verified

Excellent just love this speaker appearance and sound quality really good

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

1

0

Glad I bought it

SRS-XB21 21/07/2019 by Nickyboy1 (United Kingdom) Verified Purchaser Verified

Good compact sound. Easy to use. Not easy to clean due to covering

Sound Quality

Excellent

Features

Excellent

Design

Good

Ease of Use

Excellent

0

1

0

Good sound. Poor battery. Gimmicks. Expensive.

SRS-XB21 19/07/2019 by Call me H (United Kingdom) Verified Purchaser Verified

I bought this about two weeks ago and I thought my previous Sony bluetooth iPhone dock speaker from a few years ago (Bluetooth v2.1!). I thought this was quite expensive, it was six tons. I feel it is worth less than that. The sound is very loud and seems to have too much bass for normal day to day use, but is useful for parties and when the mood fits. It seems to penetrate The battery life seems to be far less than quoted. Even with the features turned off and the lights, it's about 4-5 hours at most! The battery monitoring button does not seem to provide any accurate readings. Often it will say it's 50% when in reality it's about to reach the low battery status which causes the sound volume to be automatically lowered. The app seems quite rough at the edges and often decides to detect an additional speaker which doesn't exist. The sound tapping music mood is a silly gimmick, the novelty wore off after a few minutes playing with it. It could have been replaced with some other useful features. Multi coloured LED lights would have been better than the single white LEDs occupying the top and bottom strip - one each. But the lighting is a nice touch for those of us who do like lights synchronised to the music. It is built well and feels solid. I like the dust and water proof chassis, which means i don't have to worry about taking it in the bathroom, by the pool, beach, etc. Or worry about the weather, as here in England, it does rain a lot! For the money I would have expected a carry case or a built in strap to be included besides the micro USB cable.

Sound Quality

Good

Features

Fair

Design

Good

Ease of Use

Average

2

1

0

It's good

SRS-XB21 14/07/2019 by Afro86 (United Kingdom) Verified Purchaser Verified

I was torn between three speakers. My favourite was unavailable. Sony made this one difficult to compare because it was the only speaker which didn't measure output in wattage. When the battery is low it speaks to you over the music, I'd prefer if it didn't. It does a lot of things but I can't remember all of the different combinations of buttons to get it to do them all. Sound quality is good. I like the extra bass feature, I'd prefer if it were louder. It is weighty, but I understand that is the sign of good quality. It will link to other Sony speakers. Be warned, it will only last 3 hours on full volume. It's a good speaker. It wouldn't be loud enough enough for a party though, maybe a small barbecue.

Sound Quality

Excellent

Features

Good

Design

Good

Ease of Use

Average

0

1

0

Standard speaker

SRS-XB21 13/07/2019 by Deepdiver77 (United Kingdom) Verified Purchaser Verified

The battery runs out very quickly, needs recharging frequently

Sound Quality

Average

Features

Good

Design

Good

Ease of Use

Good

0

0

Response From Customer support
15/07/2019

Hi Deepdiver77,

The speaker performance time may vary depending on the volume, songs played, surrounding temperature, and usage conditions. You'll find more information on this here: https://bit.ly/2XQgcuJ (copy and paste the link into your web browser).

Sony support team

0

Brilliant little speaker

SRS-XB21 08/07/2019 by Samlad (United Kingdom) Verified Purchaser Verified

Brilliant little speaker, nice bassy sound it is dust and splash proof, easy to use! I would reccomend

Sound Quality

Excellent

Features

Excellent

Design

Excellent

Ease of Use

Excellent

0

2

0

Good for music but not good for speech

SRS-XB21 07/07/2019 by Dart126 (United Kingdom) Verified Purchaser Verified

I bought the speaker 5 weeks ago. I wanted to use it for music and also for speech. The "extra bass" is good for music but very poor for speech. Although the instructions show that you can shut down the "extra bass" by pressing two buttons together - this simply does not work.

Sound Quality

Poor

Features

Good

Design

Fair

Ease of Use

Poor

0

0