Article ID : 00008082 / Last Modified : 08/16/2015

A zoom lens will not extend or retract.

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If your zoom lens appears to be stuck and will not extend or retract, check if the lens has a zoom lock. If it does, make sure the zoom lock is disabled. However, if the lens does not have a zoom lock, the lens will require service.

NOTE: If the issue is still unresolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.