Article ID : 00009942 / Last Modified : 09/08/2016

The built-in camera does not work, is not detected, does not show in Device Manager or produces an error.

This article is for VAIO® computers with Windows Vista® or Windows® 7 operating system.

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The built-in camera may not work, be detected or show in Device Manager. Also, the error Bluetooth Video Service not running may be displayed when trying to access the camera using the ArcSoft® WebCam Companion™ software.

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Follow the procedure below to resolve the issue:

  1. Click the Start button, and then click Control Panel.
  2. In the Control Panel window, click System and Maintenance.
  3. In the System and Maintenance window, click Device Manager.

    NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.

  4. In the Device Manager window, click the plus (+) next to Imaging devices to expand the selection.

    NOTE: If Imaging devices is not listed, click to select a different category such as Computer and then proceed with Method 1 below.

  5. Depending on the state of the Sony Visual Communication Camera device listed under Imaging devices, perform one of the following procedures.
    • Method 1: If Sony Visual Communication Camera is missing, follow the procedure below to resolve the issue:
      1. On the menu bar, click Action.
      2. Click to select Scan for hardware changes.

        NOTES:

        • Scan for hardware changes will automatically detect the camera hardware and install the necessary driver.Sony Visual Communication Camera will then show as properly installed, meaning that the device does not have a yellow exclamation point or question mark.

          NOTE: The camera should now function properly and after restarting the ArcSoft WebCam Companion software the error should not be displayed.

        • If Sony Visual Communication Camera is displayed with a yellow explanation point or question mark, follow the procedure in Method 3.
        • If Sony Visual Communication Camera still does not appear, service will be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.
    • Method 2: If Sony Visual Communication Camera is disabled, follow the procedure below to enable it:

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      1. Click to select Sony Visual Communication Camera.
      2. On the menu bar, click Action and then click Enable.

        NOTE: The camera should now function properly and after restarting the ArcSoft WebCam Companion software the error should not be displayed.

    • Method 3: If Sony Visual Communication Camera is displayed with a yellow explanation point or question mark, follow the procedure below:

      Image

      1. Click to select Sony Visual Communication Camera.
      2. On the menu bar, click Action, and then click Uninstall.
      3. In the Confirm Device Uninstall window, click the OK button.
      4. In the Device Manager window, on the menu bar, click Action and then click to select Scan for hardware changes.
      5. After the scan is complete, on the menu bar, click Action and then click to select Update Driver Software.
      6. In the Update Driver Software window, you will be prompted to manually or automatically install the driver. Select Search automatically for updated driver software and then follow the on-screen instructions.

        NOTE: The camera should now function properly and after restarting the ArcSoft WebCam Companion software the error should not be displayed.

Troubleshooting and additional information