Article ID : 00011016 / Last Modified : 10/22/2019

The screen is blank and I'm unable to access the Netflix app

     Because each step represents a possible solution, check to see if the Netflix app works after each step.

    1. Check other streaming services to verify the internet connection to your device is working.
    2. Make sure that your device is connected to a high-speed internet connection that meets or exceeds the Netflix recommendations.
    3. Reset all internet equipment, such as the modem/router, by turning the equipment off and then back on.
    4. Unplug the power cord of your device, then plug it back in.
    5. Check for and install any updates available for your device. Downloads are posted on your model support page.
    6. If your device is using a Wi-Fi® connection to the modem/router, try connecting directly to your device using an Ethernet cable.
    7. Perform a factory reset of your device.

    Note: Account information and other user configurations may be loss when performing a factory reset. 

    If the issue still exists, you may need to contact your internet service provider to ensure proper internet connection and speed, and/or contact Netflix customer support to ensure proper account setup and access.