Article ID : 00013200 / Last Modified : 01/06/2021

Unable to connect my Reader digital book to a Wi-Fi network

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This information is provided help with your Reader Daily Edition™ digital book when you're unable to connect to a Wi-Fi® network or receive an error when trying.

    IMPORTANT:Before doing any troubleshooting, make sure that your Reader digital book has the latest firmware installed. Make sure to test your connection again after installing the update. Downloads are posted on your model support page.

    If you're still unable to connect to a Wi-Fi network after completing the latest update, refer to the information below:

    Wireless switch and settings

    1. Make sure the WIRELESS switch is set to ON and that Wi-Fi is set to On in the Wireless Controls setting.

      Note: If the WIRELESS switch was set to ON, turn it off and then back on again.

    2. Refresh the Wi-Fi network manually. Under Wi-Fi Network Settings, tap Refresh Network List.

    Further troubleshooting and suggestions

    • The Reader may be too far from the wireless access point/router. Make sure the Reader is within range of your wireless access point/router.
    • Obstructions such as walls, metal, or concrete between the Reader and your wireless access point/router may adversely affect the connection. Try moving the Reader to a different location.
    • There may be other equipment nearby using the 2.4 GHz frequency band. This includes devices such as cordless phones, microwave ovens, or Bluetooth® computer equipment. Try moving the equipment away or turn it off.
    • The Wi-Fi service may be temporarily unavailable or degraded. Check with the administrator of the Wi-Fi service for the status.

      Note: For a home network, perform a power reset of your modem and access point/router by disconnecting power for at least one minute, then turn your network devices back on and wait a few minutes to establish a connection.

    • Check if any extra settings such as encryption key (WEP/WPA), fixed IP address, or proxy are required to connect to the Wi-Fi network.
    • The wireless access point/router may be configured to filter or block access by MAC address. Check the MAC address in the About screen of the Settings menu , then register the MAC address with the wireless access point/router to connect to the Wi-Fi network.
    • The wireless access point/router may be using 152-bit encryption key. WEP of the Reader does not support 152-bit encryption key.
    • WEP key automatic recognition may not be correct. You many need to select the encryption method type of the wireless access point/router manually.
    • The access point/router you want to use may be set to make its SSID invisible to users. In this case, the access point/router may not be shown on the Wi-Fi network list and you'll need to enter the SSID manually.
    • When using the Browser application, some public Wi-Fi require you to enter a user ID and password using the internet browser. Check with the public Wi-Fi service you intend to connect to for more information.
    • The Wi-Fi network may be using a security protection system not supported by your Reader. Consult with the administrator of the network.
    • The Wi-Fi network settings of the access point/router may not be correct. Adjust the settings as described in the manual for the access point/router or information provided by the administrator of the Wi-Fi network.