Article ID : 00017350 / Last Modified : 01/24/2018

Camera Displays an Error Message About the Battery

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Follow these steps if the camera displays the error message Use InfoLithium battery only, For InfoLITHIUM battery only, or For use with compatible battery only:

  1. Check the battery terminals.
    • Use a dry clean cloth, or cotton swab, to wipe off dirt or debris from the terminals.
    • Don't touch the terminals with your hands or metal objects.
  2. If possible, use a different InfoLITHIUM® battery.
  3. If applicable, connect the AC power adapter to the camera.
    • Plug in the power adapter directly to the wall.

If the issue still occurs, repair may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.


  • Operation with third party batteries or accessories isn't guaranteed. Contact the manufacturer of the accessory for any issues that may occur.
  • If you are using a 2011 or older Cyber-shot® camera, refer to this article to confirm that you are using the   correct NP-BN battery .