Article ID : 00019304 / Last Modified : 03/28/2019

Unable to display error appears on the camera during playback

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The error message Unable to display may display on the LCD screen when trying to view a photo (still image) that was previously rotated, modified, and overwritten using editing software on a computer. To play images you have taken on the camera, we recommend that you don't make any changes to the original image files on the memory card.

You can continue recording images to the memory card, but the error message returns every time you view the edited photo on the camera. Follow the procedure below to remove the error. Steps will vary depending on your camera model. Check the manual for model-specific information. Manuals are posted on your model support page.

  1. Back up the images from the memory card using a computer.
  2. Perform one of the following operations and check if you still get the error message.
    • If you want to keep some images on the memory card, select Recover Image DB.
      • The camera rebuilds the memory card database and deletes photos that cause the error.
    • If you want to remove all saved images, select Format.
      • WARNING! There is a risk of data loss. Formatting the memory card will permanently delete all data stored on it.