Article ID : 00019386 / Last Modified : 07/23/2019

How to transfer pictures and videos to a smartphone using the PlayMemories Mobile app.

    IMPORTANT: Transferring images requires a stable high-speed Network connection. In order to reduce transferring issues, make sure of the following:

    • The camera and smartphone have a strong connection to the Internet Network.
    • Make sure other Internet devices are turned off. Using other devices to streaming content, gaming, uploading or downloading files may cause your picture transfer to be slow or be unstable.
    1. Set the camera to Playback mode.
    2. Press the MENU button, select View on SmartPhone and select the desired mode depending on if you have an Apple® iPhone® mobile digital device or a phone with the Android™ operating system.


    1. On the iPhone, select Settings-Wi-Fi Networks (ON).
    2. Select the SSID of the camera and enter the password of the camera.
    3. Start the PlayMemories Mobile™ app on the iPhone and select the pictures to be transferred.

    Android Phones

    1. Start the PlayMemories Mobile app on the phone and select the SSID of the camera.
    2. Enter the password from the camera when prompted on your phone.
    3. Select the pictures to be transferred.


      • To import videos, you must be using Playmemories mobile version 2.0 or later.
      • Only videos recorded in MP4 will be imported.
      • PlayMemories Mobile cannot import the videos recorded in AVCHD.