Article ID : 00021304 / Last Modified : 11/04/2020

My TV won't connect to my wireless network using a wireless access point device

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    It's come to our attention that certain wireless access point (WAP) devices will not connect wirelessly to the TV when using the WPA2 Personal security mode. To resolve this issue, change the security mode setting of your access point to WPA2 Personal Mixed or WPA. For help changing the settings of your access point, refer to your access point manual, or contact the device manufacturer, or your internet service provided (ISP). If you're unable to change the security type setting of your wireless access point, you can still connect with your TV by using the TVs manual entry mode.

    Note: To connect to your TV using the manual entry mode, some steps may require that you know the specific settings used when the router was set up. If you don't know these settings, check your device to confirm. For assistance with your device settings, refer to your access point manual, or contact the device manufacturer, or your internet service provided (ISP).

    TV manual entry mode

    1. On the supplied remote, press the Home button.
    2. Select Settings.
    3. Select Network.
    4. Select Setup network connection.
    5. Select Custom.
    6. Select Wireless setup.
    7. Select Scan.
    8. Select Manual entry.
    9. Input your network SSID (name of your wireless network).
    10. Select your security mode type from the following available options:
      • None
      • WEP
      • WPA/WPA2-PSK (TKIP)
      • WPA/WPA2-PSK (AES)

      Note: WPA/WPA2-PSK (AES) is often the default setting for many access points. If you don't know which security type was selected when setting up your network, you may try each of these settings until you find the one that works, or check your access point device settings to confirm.

    11. Input your Password.
    12. Select IP address setting: Auto.
    13. Select Proxy server: No.
    14. Connect to the network.