Article ID : 00021754 / Last Modified : 04/16/2019

Error: Could not copy any selected content on PlayMemories Mobile when using an Apple iOS device.

    Follow the steps below to resolve this error.

    1. On the touch screen of your Apple® iOS® device, tap to select Settings.
    2. Tap Privacy.

      NOTE: If Privacy is grayed out and cannot be selected, make sure the Restrictions option is set to Off by following the below steps. The same passcode you used to set this option is& necessary to disable it.

      1. Tap General.
      2. Tap Restrictions.
      3. Enter your passcode.
      4. Tap Disable Restrictions.
    3. Tap Photos.
    4. Find and tap the PlayMemories Mobile app.
    5. Tap to move the onscreen slide switch to ON.

    NOTE: When using an action camcorder, the movies that was recorded in PS mode cannot be transferred to an iPad® mobile digital device or iPhone® mobile digital device regardless of the Privacy settings.