Article ID : 00024364 / Last Modified : 08/16/2015

The camera operation freezes and the power cannot be turned off.

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Remove the battery from the battery compartment if the camera does not respond to the controls (freezes) or the power will not turn off by using the power button.

If the issue continues each time you use the camera, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.