Article ID : 00025876 / Last Modified : 08/24/2017

Can't Open the Tray or Eject the Disc From the CD Player

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps to troubleshoot this issue:

  1. Power off your CD player.
  2. Unplug the power cord for 30 seconds, and then plug it back in.
  3. Power on your device.
  4. Try to open or close the disc drawer or tray.

    Note: Make sure nothing blocks the tray from opening or closing.

If the issue still occurs, repair may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired.

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