Article ID : 00028722 / Last Modified : 07/23/2019

The remote control is not working.

    Follow the steps below to troubleshoot if the remote control is not working.

    1. Ensure fresh batteries are being used.
    2. Ensure the batteries have been installed correctly.
    3. Ensure the remote control is mounted properly.
    4. IMPORTANT: The remote control should be mounted in a location that will not inhibit the Infrared (IR) signal from reaching the IR receptor of the target.

    5. If the issue is not resolved, perform a power reset on the car stereo system.