Article ID : 00030112 / Last Modified : 08/26/2019

How to perform a hard reset on the Reader™ digital book.

    WARNING: A hard reset will erase all content on the Reader.

    1. Ensure the device is powered off by checking that the indicator above the power button is not illuminated.
    2. Remove the cover and press the reset button on the back of the Reader using a pin or paper clip.
    3. Turn on the Reader.
    4. While the screen displays Starting up ... , hold down the MARK and VOL+ buttons.

      NOTES:

      • The MARK and VOL+ buttons must be held down continuously.
      • If Starting up... does not display on the screen, charge the Reader's battery for several hours before attempting the reset process again.
    5. Continue to hold the MARK and VOL+ buttons until the screen displays Reset All: Do you want to DELETE all content, restore all factory settings, and remove the CONNECT ID? Yes - Press 5. No - Press MENU.
    6. Press the 5 button to hard reset the Reader.

      NOTE: The hard reset could take several minutes if there are many files on the Reader. When the reset completes, the Reader will turn off.