Article ID : 00110933 / Last Modified : 10/05/2018

My Android TV Doesn't Respond to Voice Commands Using the Remote Control

Applicable Products and Categories of This Article

Check Your Remote for the Mic Button

Make sure the remote control has a microphone mark on the upper hand corner or a mic button. The microphone mark indicates that the remote control supports voice recognition.

Remote Mic

  • A (2015 Android TV™ Touchpad Remote Control)
  • B (2016 or later Android TV Remote Control)

Note:

  • Not all TVs have a supplied Touchpad Remote Control. Information of supplied items are detailed in your manual. Manuals are posted on your model support page.
  • Please contact a local or online authorized retailer to purchase a Sony product.

    For customers in Canada: https://dealerlocator.sony.ca/locator/init.do

Common Reasons Voice Commands Won't Work

The TV isn't connected to the internet.

The voice command isn't clear.

You need to pair your remote control to your Android TV before it will work.

What if the Remote Control Doesn't Have a Mic Button?

There are two alternatives to using the voice recognition function of the TV.

Related Info

*Android and Android TV are trademarks of Google LLC.