Article ID : 00171700 / Last Modified : 11/13/2019

The Mic button or the Voice search function on the remote control doesn't work

    To resolve this issue, unpair the remote control and then pair it again.

    Before you start

    • If you replace your remote control for any reason, you need to pair the new remote to your TV to activate the Voice search functionality.
    • You might need to pair the remote control again after a software update on an Android TV™ model.
    • Your remote control supports the Voice search function if it has the  microphone mark or button.

    Steps to unpair the remote control and then pair it again

    1. Unpair the remote control from the TV.
      1. On the supplied IR remote control, press the HOME button.
      2. Select Settings.
      3. Under Network & Accessories category, select Bluetooth settings.
      4. Select Device list.
      5. Select SONY TV REMOTE 001 or SONY TV RC MIC 001.
      6. Select Unpair.
      7. Select OK.
    2. Pair the remote control to the TV.
      1. Press the HOME button.
      2. Select Settings.
      3. Under Network & Accessories category, select Touchpad Remote Control settings or Voice Remote Control.
      4. Select Pair Touchpad Remote Control or Activate the MIC button.
      5. Follow the on-screen instructions.