Article ID : 00111119 / Last Modified : 04/11/2024Print

Sound is delayed or the picture and sound are out of sync

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Due to the characteristic of Bluetooth® and other wireless transmissions, there may be a delay in playback due to signal interference or a slight delay when viewing videos using LDAC™ audio formats. These conditions occur even when using the Speaker Add, Wireless party chain, or Party Connect functions.

    Check the following to improve playback quality:

    • Change the position or location of your device.
    • Move as far away as possible from a microwave oven and other Bluetooth device.
    • Turn off other wireless connections.