Article ID : 00119547 / Last Modified : 06/02/2020

Perform a software update on an Android TV

    It's important to keep your Android TV™ device up to date with the latest firmware and software updates. These updates include key features, applications, bug fixes, and feature improvements.

    Find out more about the benefits of software updates.

    Before you start

    • Make sure your TV has an active internet connection.
    • If you have network connection issues, download the update file to a computer, extract the update file to a USB flash drive, and use the flash drive to install the update on your TV. Downloads are posted on your model support page.
      • If the title of the update is not specified as being specific for a Mac or Windows computer, then it is for both Mac and Windows computers.
      • Make sure that your USB flash drive has enough storage capacity to save the update file.
      • Use a USB flash drive formatted in the FAT16, FAT32, exFAT, or NTFS format. The TV can only recognize a USB flash drive with certain storage capacity, depending on the file system.
      • Make sure to copy only the file or files specified in the update instructions into the root folder of the USB drive. The TV may not update if there are multiple update files in the flash drive, or if the files are not in the root folder of the drive.

    Check for updates

    Follow these steps to check and receive software updates on your TV:

    Note: For X74xxH_X75xxH Series models, proceed to the Download and install updates section below. These models always receive software updates automatically and do not have the ability to change that option. When the TV receive an update, a notification message for new software appears on the screen without any settings.

    1. On the supplied remote control, press the Help button (if available), otherwise press the Home button and then select Help.
      • If your TV has Android™ 9 or Android 8.0 operating system (OS), select Apps, then select Help.
    2. Select Status & Diagnostics, then select System software update.
    3. Check if Automatically check for update or Automatic software download setting is set to ON.
      • If this option is set to OFF, select Check for a system software update or Software update to manually check for an update.
      • For the following TV model series, if the Automatically check for update setting is set to ON, your TV checks whether there is any new software to be download when your TV is on, or your TV is connected to the internet:
        • 2020: X800H/X850H/X900H/X950H/Z8H/A8H series
        • 2019: A9G/Z9G/X950G/X850G series
        • 2018: A9F/Z9F series
      • On other Android TV models, if the Automatic software download setting is set to ON, the TV will start downloading updates automatically during the standby mode. However, even if this setting is set to ON, your TV won't receive software updates until you agree to the Sony Privacy Policy.
        • Press the Help button (if available), otherwise press the Home button and then select Help.
        • Select Privacy setting.
        • Read the Privacy Policy, then select Agree.

    Note: There's no need to update your TV if System software update or Software update displays Your software is up to date.

    Download and install updates

    The process to update the software may vary depending on your TV type. Follow the instructions accordingly.

    For the following TV model series:

    • 2020: X800H/X850H/X900H/X950H/Z8H/A8H series
    • 2019: A9G/Z9G/X950G/X850G series
    • 2018: A9F/Z9F series

    A notification message appears if there's an available software update. Select UPDATE to start the download and installation.

    Note:

    • The notification message will be displayed for 15 seconds, then will automatically disappear.
      • If it disappears, the message won't be displayed until after 12 hours from the time the first message appeared.
      • If you want to update the software immediately, manually update your TV through the settings.

    • The software update takes about 15 minutes.
    • You can use your TV as usual during the update. The update still proceeds even though you turn off your TV.
      • Don't unplug the AC power cord from the outlet because the software update will stop.
    • If you turn on your TV after the update is completed, the TV will start with the new software.
    • If you turn off your TV after an update, your remote control may not work for about two to three minutes.

    Other Android TV models

    A notification message appears asking if you want to proceed with the update. Select UPDATE NOW to continue.

    Note:

    • You can use your TV as usual during the download.
    • After it finishes the download, your TV will ask if you want to install the update. Select OK to start the installation.
    • The installation process usually takes about 30 minutes. An update icon will appear on your TV screen during this time.

      WARNING! There's a risk of hardware damage. During the installation of the update, don't press any buttons, power off the TV, or disconnect it from the AC power outlet. Loss of power during the installation of the firmware update may cause the TV to become unresponsive or require repair.

    • After the update is completed, you may use your TV normally again.

    Updating using a USB flash drive

    If your TV doesn't have Internet access and/or you wish to do the update manually, you can download the update to a USB flash drive from the Support website.

    Note:

    • The USB flash drive must meet the following conditions:
      • The drive must be formatted in the FAT16, FAT32, exFAT, or NTFS format.
      • The drive will need to have sufficient free space to accommodate the update file.
      • The update the file or files specified in the update instructions must be saved in the root directory of the drive.
    • The update can fail even when using a USB flash drive that meets the above conditions, depending on the size and directory structure of other files on the drive.
      • If the update does fail, delete all other files from the drive and try again, with only the update file saved in root folder of the USB flash drive.
      • If the update still fails, format the USB flash drive to FAT32 and try again.
      • If the update fails again, try using a different USB flash drive, formatted in FAT32.

    To update using a USB flash drive, proceed as follows:

    1. Go to the Support website.
    2. Type your TV model name in the search box.
      • If you don't know your TV's model number, check the sticker at the lower-left corner of your TV's back panel.

    3. Go to the Downloads section and proceed to the update page.
    4. Follow the instructions on the website to download the update to a USB flash drive, and perform the update on your TV.

    Note: The screenshots provided here are for reference only. The actual screen might differ slightly according to your country, model or firmware version.