Article ID : 00127296 / Last Modified : 10/01/2019

Videos on my USB device don't display on the Video app of my TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This occurs when you connect a USB storage device to your TV. Your videos may not display and the message No items. Videos stored on your USB mass storage will appear here. appears when you use the Video app.

    Just allow the TV to recognize and load your videos. The loading time depends on the TV model and the number of videos stored on your USB device.