Article ID : 00129002 / Last Modified : 08/27/2019

Frequently asked questions about connecting a camera using USB cable

    For Charging issues

     

    How-to

    Is there a battery charger other than the supplied AC adapter for USB charging?
    TroubleshootingThe battery pack cannot be charged when the camera is connected to the AC Adapter or to a computer using the micro USB cable.
    The battery does not charge when connected to a computer.

    Transferring images to a computer

     

    Transferring images using PlayMemories™ HomeFrequently Asked Questions for PlayMemories Home

    How-to

    How to transfer pictures from a digital still camera to a computer with a USB connection.
    How to transfer videos to a Macintosh® computer.
    What software do I use to transfer photos and videos to an Apple® Macintosh computer?

    Troubleshooting

    The computer does not recognize the USB connection from a Sony®digital camera.

    For play back issues

    How-to 
    TroubleshootingTV does not playback videos from a camera or camcorder connected using a USB connection.