Article ID : 00253619 / Last Modified : 11/10/2020

The HDMI cable is loose after connecting it to the camera

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    To relieve the force on the HDMI connector, a floating structure design is used to distribute the load on the connector when the cable is inserted or removed. This results in a small amount of movement when the cable is connected and is a normal part of the camera operation.

    This short video demonstrates the connection and floating structure.

    Note: Use the supplied cable protector to stabilize cable connections and prevent cables from disconnecting when using the camera. Manuals are posted on your model support page.