Article ID : 00142042 / Last Modified : 11/12/2018

Some Keys of My Android TV's Remote Control Don't Work After I Set up the IR Blaster Function

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below if some buttons on your Android TV™ remote don't work even after you complete the IR blaster setup:

Note: This article applies to the United States, Canada, and Mexico only.

  1. Turn on your TV and make sure that the set-top box is connected and on.

  2. On your TV remote, press the HOME button.
  3. Select Settings or the gear icon.
  4. Under TV category, select External inputs.
  5. Select IR Blaster setup.
  6. Connect the IR Blaster.

  7. Select OK.
  8. Place the IR Blaster near the remote sensor of the set-top box.

  9. Under IR Blaster setup, select Supported Models.
  10. Under the Supported Models screen, select Set-top box.

  11. Under the Select your service provider screen, select your service provider.

  12. Under the Search for your Set-top box manufacturer screen, enter the manufacturer name of the cable or satellite box.

  13. Enter your Zip code.

  14. Under the Select the input... screen, select the appropriate input.

Related Info

The Set-Top Box Doesn't Turn off or on When I Use the IR Blaster Function