Article ID : 00145644 / Last Modified : 10/29/2018

The Amazon app is not working or a specific issue occurs when attempting to use the app.

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If the Amazon® app is either not responding or nothing happens when selecting the Amazon Internet video app on the Blu-ray Disc™ player, Network Media player or TV, make sure that the device has the latest system software update installed.


Updates can be easily downloaded and installed through the Settings menu by using the Network Update feature. Refer to the manual supplied with the device for additional information regarding Network Updates feature or locating the Settings menu. Manuals are posted on your model support page.

NOTE: If your Internet connection is too slow or you are unable to download the update directly using the menu of the device, updates are also available. Downloads are posted on your model support page.

After making sure that the device is connected to an active high-speed Internet connection, and installing the latest software, register the device and begin using the Amazon Instant Video app.

Additional information and troubleshooting tips: