Article ID : 00152188 / Last Modified : 07/23/2019Print

The picture is distorted, the video and audio is out of sync when using Screen Mirroring feature of the TV.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The following suggestions define what is causing the distorted picture or out of sync video and audio when using the Screen Mirroring feature of your TV.

    • The Screen Mirroring feature uses the 2.4 GHz frequency signal for the wireless connection. Since this signal frequency encounters a lot of interference and noisy environments, packet collision may sometimes occur. Even though we have implemented noise-reducing countermeasures to improve the image quality, our TV software cannot guarantee that there is no packet loss during transmissions.
    • Wireless devices, such as a router, cordless phone, wireless TV receiver, radio, wireless camera, Bluetooth® device, or microwave, emit strong radio waves that may disrupt Screen Mirroring performance.We recommend that these wireless devices be placed far from the TV and mobile phone while performing Screen Mirroring.
    • Try another mobile device or restart the mobile device if the connection is lost or if the mirrored screen is still distorted or out of sync.