Article ID : 00180122 / Last Modified : 04/02/2020

The TV screen goes black after I turn on the TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The TV screen goes black as the TV enters standby mode to perform panel calibration. This happens when the Picture reset mode is On when you unplug your OLED TV power cord, plug it back in, and then turn it on. The screen will go back to normal display when the calibration is complete (approximately ten minutes).

    Set the Picture reset mode to Off, if you don't want to run the panel calibration:

    1. On the remote control, press the HOME button.
    2. Select Settings.
    3. The next steps depend on your TV menu options:
      • Select Device PreferencesRetail mode settingsPicture reset mode.
      • Select Retail mode settingsPicture reset mode.
    4. Select Off.