Article ID : 00180122 / Last Modified : 04/08/2021

My OLED TV screen goes black after I turn on the TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The OLED TV screen goes black as the TV enters standby mode to perform a panel calibration. This happens when the Picture reset mode is set to On and you unplug your TV power cord, plug it back in, and then turn it on. The screen will return to normal when the calibration is complete (approximately ten minutes).

    Set the Picture reset mode to Off, if you don't want to run the panel calibration:

    1. Open the Settings menu. The options vary depending on the model year of your TV.
      • Using the Quick Settings button (For models released in 2019 or later):
        1. On the supplied remote, press the Quick Settings gear icon button.
        2. Select the Settings gear icon.
      • Using the HOME menu button:
        1. On the supplied remote, press the HOME button.
        2. Select the Settings gear icon.
    2. The next steps depend on your TV menu options:
      • Select SystemRetail mode settingsPicture reset mode.
      • Select Device PreferencesRetail mode settingsPicture reset mode.
      • Select Retail mode settingsPicture reset mode.
    3. Select Off.