IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
This issue occurs if your TV isn't compatible with 24p video. Follow the steps below to resolve the issue:
- If your TV has a Deep Color setting, turn it Off.
- Check your TV manual for more information.
- On your Blu-ray Disc™ player, set the HDMI Deep Color setting to Off.
- On your Blu-ray Disc player, set the 24p Output settings to Off.