IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
This issue occurs if your TV isn't compatible with 24p video. Follow the steps below to resolve the issue:
- If your TV has a Deep Color setting, turn it Off.
- Check your TV manual for more information.
- On your Blu-ray Disc™ player, set the HDMI Deep Color setting to Off.
- On your Blu-ray Disc player, set the 24p Output settings to Off.