Article ID : 00189969 / Last Modified : 01/29/2018

What Should I Do If I Lose one Side of the Headphones?

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If one of the WF-1000X headphones or the charging unit is lost or misplaced, you can send the remaining items to an authorized service center. Replacement and service fees will be provided upon evaluation. Begin the procedure to send your Sony product into a Sony facility to be repaired.

Note: The warranty doesn't cover the loss of the headphones or the charging case.