Article ID : 00189969 / Last Modified : 06/03/2020

What should I do If I lose the charging case or one side of the headphones?

    The two sides of the headphones and the charging case are all pre-set with information that allows them to communicate to and from each other, such as one-touch connection. These settings can only be configured at the Service Center with all three components present. For this reason, you can't simply replace one missing part.

    If you lose the charging case or one side of the headphones, send the remaining items to the Service Center so that a replacement for the missing part can be acquired and reset with the remaining components. Go to Product Repair.

    Note: The warranty does not cover the cost of replacing lost or missing items.