When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call

1. Connect the speaker to the wall outlet with the AC or USB AC adapter, then turn off the speaker.
2. Press and hold the volume + button while pressing the PowerPAIRING button until the BLUETOOTH indicator starts flashing. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes in white three times.
   If the Bluetooth indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.
   

• You can also use the Music Center (SongPal) app to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).
• Configuring the playback quality on your Walkman® or Xperia® may also be possible. Confirm the specifications and operating method of your device.

1. Connect the speaker to an AC outlet via a commercially available USB AC adaptor, and turn off the speaker.
2. While holding the + button, press the BLUETOOTH button until the BLUETOOTH indicator flashes in blue.
   • When the setting is changed to Priority on stable connection mode, the BLUETOOTH indicator flashes three times in blue.
   • When the setting is changed to the Priority on sound quality mode, the BLUETOOTH indicator flashes twice in blue.

Notes:

• You can also use the Music Center (SongPal) app to confirm and configure the playback quality (codec). Select SBC (Priority on stable connection).
• Configuring the playback quality on your Walkman® or Xperia® may also be possible. Confirm the specifications and operating method of your device.

1. Press the (Power) button to turn the speakers on. The power indicator lights up in green.
2. Press the FUNCTIONPAIRING button repeatedly until the (BLUETOOTH) indicator lights up in blue.
   
   
3. While holding the volume + button, press the FUNCTIONPAIRING button. When the mode changes to SBC (Priority on stable connection), the AUDIO IN indicator flashes once.
   If the AUDIO IN indicator flashes three times, it is in AUTO (Priority on sound quality) mode. Repeat step 2 to set Priority on stable connection.
   

It may also be possible to configure the playback quality on your Walkman® player or Xperia® phone. Confirm the specifications and operating method of your device.

1. Connect the speaker to an outlet using a USB AC adapter.
2. Turn on the speaker.
3. Press and hold the volume + and PowerPAIRING buttons simultaneously for about two seconds. When the speaker switches to Priority on stable connection mode, the Bluetooth indicator flashes three times.
   If the Bluetooth indicator flashes two times, the speaker is in Priority on sound quality mode. Repeat step 3 to set Priority on stable connection.

It may also be possible to configure the playback quality on your Walkman® or Xperia®. Confirm the specifications and operating method of your device.

1. Turn on the speaker.
2. Press and hold the play/ call button and the BLUETOOTH button simultaneously for about two seconds.
   • When the setting is changed to Priority on stable connection mode, the speaker turns off, and the BLUETOOTH indicator goes out and then flashes three times.
   • If the BLUETOOTH indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.

1. Turn on the speaker.
2. Press and hold the play button and the BLUETOOTH button simultaneously for about two seconds.
   • When the setting is changed to Priority on stable connection mode, the speaker turns off, and the BLUETOOTH indicator goes out and then flashes three times.
   • If the BLUETOOTH indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.

1. Turn on the speaker.
2. Press and hold the play/ call button and the + button simultaneously for about two seconds.
   • When the setting is changed to Priority on stable connection mode, the speaker turns off, and the Power indicator goes out and flashes three times.
   • If the Power indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.

1. Turn on the speaker.
2. Press and hold the playback button and the BLUETOOTH button on the speaker simultaneously for about 2 seconds
   • When the setting is changed to the Prioritize Stable Connection mode, the speaker turns off and the Power indicator goes out and then flashes in white 3 times.
   • If the Power indicator only flashes twice, the speaker is in Prioritize Sound Quality mode. Repeat step 2 to set Prioritize Stable Connection.
   Tip

   You can change this setting using the Sony | Sound Connect app. Open the app and set the Bluetooth Connection Quality to Prioritize Stable Connection.

1. Turn on the speaker.
2. Press and hold the play button and the BLUETOOTH button simultaneously for about two seconds.
   • When the setting is changed to Priority on stable connection mode, the speaker turns off, and the Power indicator goes out and flashes three times.
   • If the Power indicator only flashes twice, the speaker is in Priority on sound quality mode. Repeat step 2 to set Priority on stable connection.

1. Turn on the speaker.
2. Touch and hold play and BLUETOOTH on the speaker simultaneously for about 2 seconds.
   • When the setting is changed to the Prioritize Stable Connection mode, the speaker turns off and the Power indicator goes out and then flashes in white 3 times.
   • If the Power indicator only flashes twice, the speaker is in Prioritize Sound Quality mode. Repeat step 2 to set Prioritize Stable Connection.
   Tip

   You can change this setting using the Sony | Sound Connect app. Open the app and set the Bluetooth Connection Quality to Prioritize Stable Connection.

While the battery charging of the neckband speaker is in progress, press and hold the play/call button and the microphone off button simultaneously for about two seconds.

When selecting the Priority on Stable Connection preference is activated, the indicator on the neckband speaker flashes three times in blue.
When selecting the Priority on Sound Quality preference is activated, the indicator on the neckband speaker flashes twice in blue.

On the Sony | Sound Connect app, set the Bluetooth Connection Quality to Priority on Stable Connection.

1. Open the Sony | BRAVIA Connect or Sony | Home Entertainment Connect app.
2. Select Settings → Bluetooth settings, and set the Bluetooth Connection Quality to set Priority on Stable Connection.