Article ID : 00260817 / Last Modified : 08/30/2021

The Wireless Speaker doesn't appear as the playback device in the 360 Reality Audio compatible music streaming service app

    • If the speaker doesn't appear as the playback device in the 360 Reality Audio compatible music streaming app, follow these steps
      1. Check that the smartphone and the audio device are connected to the same wireless router (Access Point).
        Note: You can't play 360 Reality Audio music via a Bluetooth® connection.
      2. When you play music using the Amazon Music app, setup the Amazon Alexa™ feature, and select Alexa™ device name as a cast device.
        Notes:
        • For iOS™ devices: The Amazon Music app for iOS doesn't support the Chromecast™ feature. Because of this, the Chromecast™ device name will not be displayed as a cast device.
        • For Android™ devices: If you use the Amazon Music app for Android, the Chromecast device name will be displayed as a cast device. You can cast by tapping the Chromecast device name, but Chromecast doesn't support 360 Reality Audio playback via cast.
      3. If the issue is still not resolved, follow these steps:
        1. Turn off the smartphone and restart it.
        2. Unplug the power cord of the router from the outlet, and then plug it back in
        3. Unplug the AC power cord of the audio device from the outlet, and then plug it back in