Article ID : 00260815 / Last Modified : 11/02/2021

The Sound Mode indicator doesn't light up in cyan even when I play music with a 360 Reality Audio compatible streaming app

    Check the following to troubleshoot this issue:

    • Check that the music you are playing is compatible with 360 Reality Audio.
      Note: , Some of the music content offered in the 360 Reality Audio music streaming app, is not 360 Reality Audio compatible.
    • Check that the smartphone and the speaker are connected to the same Wi-Fi® network.
      Note: You can't play 360 Reality Audio music using a Bluetooth® connection.
    • When you cast 360 Reality Audio music using the Amazon Music app, select 3D Audio music in the Amazon Music app, and then tap the circle icon that represents the device.
      Note: If you tap the square icon , the music is cast with Chromecast built-in and can't be played using the 360 Reality Audio feature.