Article ID : 00203520 / Last Modified : 12/11/2018

Can't Mute the Sound from the Devices Connected Through the Optical out and HDMI ARC Using My MASTER Series TV Remote Control

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The sound from devices connected through the DIGITAL AUDIO OUT (OPTICAL) and HDMI® (ARC) port of the TV can't be muted using the MUTE button on the TV remote control. This is a TV specification and part of the normal operation. Lower the volume or mute the sound from the connected device.

    Note: You can mute sound from the audio system using the TV remote control, if your audio system is connected using ARC and BRAVIA sync control is set to ON.