Initialize your headphones

If model-specific information is required to complete each step, check your manual. Manuals are posted on your model support page.

WARNING! Performing this step will delete all Bluetooth® pairing information and your device will return to factory default settings. 

1. Disconnect the USB cable.
2. Press and hold the  button for about two seconds to turn off your headphones.
3. Press and hold the  button and the NC/AMBIENT buttons simultaneously for more than seven seconds.

   

4. The light indicator (blue) flashes four times when the initialization is complete.

   

Does the light indicator flash?

• Yes, it flashes blue and red alternately (or flashes blue twice at a time).
  • The headphones are in Bluetooth pairing mode.
• Yes, it flashes.
  • The headphones turn on, but aren't initialized. Follow the steps above again to perform initialization.
• No, it doesn't flash.
  • The headphones may not have enough battery. Refer to the Cannot Charge section to find a solution.

Return to Main Menu