Article ID : 00229458 / Last Modified : 07/12/2019

Amazon Alexa app doesn't work and says Either your mobile device isn't connected, or you need to open the Alexa App and try again

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  1. Make sure to follow the steps to set up Amazon Alexa™ for wireless headphones.
  2. If the issue still occurs, follow these steps:
    1. Delete the device information registered to Amazon Alexa app.
    2. Delete the headphone information registered in your smartphone's Bluetooth® settings.
    3. Pair again your headphones and smartphone.
    4. Initialize the Amazon Alexa app.