Article ID : 00264231 / Last Modified : 06/15/2021Print

The Amazon Music app on an iPhone, iPod, or iPad isn't working with the WF-1000XM4 earbud headphones

    If you are using an Apple® device such as iPhone®, iPod®, iPad®, and the Amazon Music™ app* beeps, freezes, or suddenly restarts, follow these steps to resolve the issue:

    1. Update the Amazon Music app to version 10.10.x or higher.
    2. Restart your Apple device.

    * Download app at Google Play™ Store and the App Store®. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted, or discontinued at any time and may require fees, registration, and credit card information.

    * iPhone, iPod, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries.