Article ID : 00267658 / Last Modified : 05/06/2022Print

The remaining battery charge varies between the left and right earbuds

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The rate of battery consumption may vary between the left and right earbuds depending on the settings of various functions and the conditions of use. This is not a malfunction.

    Note: For WF-1000XM3, WF-C500, WF-H800, WF-SP800N, and WF-XB700, the remaining battery level (as displayed on the Sony | Headphones Connect app screen or heard from the voice guidance) is divided into the following four stages.

    DisplayRemaining battery charge
    100%100% - 71%
     70% 70% - 51%
     50% 50% - 21%
     20% 20% or lower

    Note: The remaining battery charge displayed in the app may differ from the actual remaining charging level in some cases since the battery charge level shown is only a rough estimate.