Article ID : 00229158 / Last Modified : 07/10/2019

No sound from the soundbar connected to the HDMI ARC port of the TV when the Control for HDMI function is off

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the Control for HDMI function of your soundbar is off, sound may not be output depending on your TV model. To turn on this function, on your soundbar remote control, press and hold the VOICE button for five seconds.

Note:

  • These indicators will flash depending on the status of the Control for HDMI function.
    Control for HDMI On/OffHT-X8500HT-S350 and HT-SD35
    Control for HDMI is OnHDMI and BLUETOOTH indicators flashBLUETOOTH indicator flashes twice
     Control for HDMI is OffDolby ATMOS and DTS:X indicators flashBLUETOOTH indicator flashes once
  • If you want to output sound with Control for HDMI turned off, connect the TV and soundbar using an HDMI cable and an optical digital cable. Check the Connecting a TV section of the Startup Guide of your soundbar for more information. Manuals are posted on your model support page.