Article ID : 00229912 / Last Modified : 08/20/2019

The battery level of the charging case suddenly goes empty

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If you insert the WF-1000XM3 wireless headphones into the charging case with its lid opened, the charging case will consume power because the headphones will be on standby mode and ready to perform the resetting or initialization procedures. If either one of these procedures will not be performed, close the lid.