Article ID : 00229911 / Last Modified : 10/30/2019

How can I tell if the charging case battery level is low or empty?

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    You can check the approximate amount of remaining battery level of the charging case when you set the headphones in the charging case.

    • If the red indicator of the charging case and the headphones light up:
      The remaining battery level is between 30% and 100% and you can charge the headphones normally using the charging case.

    • If the red indicator headphones light up and the red indicator of the charging case flashes for 15 seconds after closing the lid of the charging case:
      The remaining battery level is between 5% and 30%, and the remaining battery level of the charging case is less than needed to charge the headphones fully.

    • If the red indicator of the headphones doesn't light up, or the indicator turns off immediately:
      The remaining charge of the charging case is less than 5% and you can't charge your headphones.

    Note: You can't check the battery level of the case if you are recharging it.